INSIDE SALES/ADMINISTRATIVE SUPPORT

Join our team as an Administrative Assistant - Inside Sales Support

Are you an organized, customer - focused administrator who enjoys working through the details, coordinating requests, and keeping things moving? Claystone is currently seeking an Administrative Assistant - Inside Sales Support to join our business development and sales team at the Edmonton Downtown office.

Reporting to Tamara Sutherland, Sales and Account Manager, this position will respond to customer inquiries, prepare pricing, process waste permits and manifests, and maintain customer records, contracts, and reports. Working closely with Sales, Operations, and Finance, you will help deliver accurate, timely service, support regulatory and HSE compliance, and assist with meetings and general administration.

This opportunity would suit someone who enjoys a combination of customer service, administrative work, and practical problem-solving in an industrial or service environment.

Responsibilities and Activities:

Support Customers and Inside Sales

• Respond to customer inquiries about services, rates, account information, and service requests.
• Calculate waste pricing and coordinate pricing across multiple sites in accordance with company policies.
• Prepare and issue customer waste permits and manifests, ensuring information is accurate and complete.
• Build positive customer relationships through professional communication and timely follow-through.
• Prepare and maintain sales contracts, agreements, and customer records.

Coordinate Service with Operations

• Work with Operations to confirm whether waste materials can be accepted under established guidelines and regulatory requirements.
• Schedule customer appointments and communicate relevant service details.
• Act as a point of contact between customers and Operations to clarify requirements, resolve issues, and support service delivery.
• Collaborate with Sales, Operations, and Finance to keep customer information and requests moving between teams.

Keeping Information Accurate and Organized

• Prepare and distribute weekly reports, including customer tonnage reports.
• Maintain the customer database and keep records, files, and supporting documents current.
• Provide backup coverage for the general phone line and incoming digital communications.
• Assist with meeting materials, minutes, departmental projects, and other administrative needs.
• Follow company policies and health, safety, and environmental procedures while handling customer and business information confidentially.

Qualifications, Skills, and Abilities:

• A high school diploma or equivalent and a minimum two years of administrative experience, preferably in an industrial or service-oriented environment is required.
• Strong customer service and interpersonal skills, with a professional, diplomatic approach to communication and discretion when handling confidential matters.
• Initiative and the ability to work independently while adapting to changing priorities.
• Accuracy and attention to detail when working with pricing, permits, reports, and customer information.
• Strong organizational skills, with the ability to manage several requests, meet deadlines, and adjust to changing priorities.
• Sound judgement and a calm, practical approach when responding to questions or resolving issues.
• The initiative to work independently, ask questions when needed, and follow tasks through to completion.
• A willingness to pitch in and support colleagues as workloads change.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• A valid Class 5 driver's license.

Additional Assets Include:

• A diploma or certificate in office or business administration.
• Experience in an inside sales role or with a waste management company.
• Experience using a customer relationship management (CRM) system.

What's in it for you?

• A competitive salary package including Pension, excellent health and dental coverage, and an annual bonus program.
• Working for one of Alberta's Top 85 Employers.
• Opportunity to train and grow with a financially sound, expanding municipal corporation.

At Claystone, we're committed to providing communities with safe, sustainable waste solutions. Join us in leading the way to a cleaner, greener future.

How to apply:

Submit your resume and cover letter to [email protected] or apply by November 16, 2026.