Publié il y a 7 jours
Inside Sales Centre (ISC) Supervisor
@ Dunn Group
Colombie-Britannique
En bref
Dunn Group is hiring an Inside Sales Centre (ISC) Supervisor to lead and coach a team of Inside Sales Consultants booking appointments for Renewal by Andersen across British Columbia and Alaska. The role is primarily remote, combining team leadership, call quality review, and Manager on Duty rotations. Pay is $60,000 base with $100,000 OTE and up to $120,000 potential earnings, plus a monthly performance bonus.
Responsabilités :
- Lead, coach, and develop a team of Inside Sales Consultants
- Monitor call quality and track team performance metrics
- Serve as Manager on Duty on a rotating basis
- Recruit, interview, onboard, and train new team members
Résumé des exigences :
- Leadership experience in a call centre or inside sales environment
- Demonstrated experience coaching and developing employees
- Comfort with CRM systems, reporting tools, and Microsoft Office
- Experience in a fast-paced, metric-driven environment
Outils et compétences
Source et dates
Site carrière / système de candidatures · bamboohr
- Date publiée par l’employeur
- 2026-11-02
- Première détection par notre source
- 2026-11-03
- Mise à jour du dossier source
- 2026-11-03
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | Ventes |
| Gestion d’équipe | Oui |
| Heures par semaine | 40 (estimé) |
| Horaire | jour, soir, fins de semaine |
| Déplacements | avion : aucun · route : aucun |
| Milieu de travail | Domicile |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Avantages mentionnés | Congés payés généreux, Prime de rendement, Formation payée |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Dunn Group
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
The full-service replacement window and door division of Andersen Corporation
Description complète de l’entreprise
Renewal by Andersen is the full-service window and door replacement division of Andersen Corporation, a trusted name in quality and innovation for over 120 years. Since opening our first store in Minnesota in 1995, we’ve expanded to over 100 markets across the U.S., becoming one of the largest replacement window companies in the country. What sets us apart? Our people. We’re a network of #DifferenceMakers dedicated to improving the lives of our homeowners, team members, families and communities. At Renewal by Andersen, we’re driven by a commitment to exceptional service and creating meaningful opportunities. Ready to make an impact with us? Discover your future at Renewal by Andersen: www.renewalbyandersen.com/careers
- Abonnés LinkedIn
- 32 619
- Personnes associées sur LinkedIn
- 11 263
- Bureaux déclarés
- 9900 Jamaica Avenue S, Cottage Grove, MN 55016, US
- Catégories d’activité
- Building Material
- Customer Service
- Autres noms enregistrés
- Andersen Corporation/Renewal by Andersen
- Dunn Group
- Andersen Corporation
- Renewal by Andersen
- Renewal by Andersen Metro & Midwest
- Spécialités
- Window Replacement
- Door Replacement
- Custom Windows
- Energy-Efficient Windows
- Patio Doors
- Entry Doors
- Home Improvement
- Professional Installation Services
- and Design Consultation
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Renewal by Andersen is the full-service window and door replacement division of Andersen Corporation, a trusted name in quality and innovation for over 120 years. Since opening our first store in Minnesota in 1995, we’ve expanded to over 100 markets across the U.S., becoming one of the largest replacement window companies in the country. What sets us apart? Our people. We’re a network of #DifferenceMakers dedicated…
| Champ | Valeur |
|---|---|
| Secteur | Building Construction |
| Taille | 5,001-10,000 employees |
| Siège social | Cottage Grove, MN |
| Type d’organisation | Privately Held |
| Fondée en | 1995 |
| Spécialités | Window ReplacementDoor ReplacementCustom WindowsEnergy-Efficient WindowsPatio DoorsEntry DoorsHome ImprovementProfessional Installation Servicesand Design Consultation |
| Offres sur Jobsy | 4 |
| Voir la page |
Inside Sales Centre (ISC) Supervisor
Location: Remote (British Columbia)
Compensation: $60,000 Base Salary | $100,000 OTE | Up to $120,000 Potential Earnings
Who Does Well Here
You enjoy helping people succeed.
You're passionate about developing others, improving performance, and creating a positive team culture. You understand that achieving results starts with strong coaching, accountability, and employee engagement.
You know how to balance business objectives with employee development and are comfortable having performance conversations, recognizing success, and helping team members overcome challenges.
If you're a people-focused leader who enjoys motivating others and driving results, this could be a great fit.
About the Role
As an ISC Supervisor, you will lead and support a team of Inside Sales Consultants responsible for booking qualified appointments for Renewal by Andersen Design Consultants throughout British Columbia and Alaska.
This role combines leadership, coaching, and operational oversight. You will be responsible for supporting employee growth, maintaining a high-performance culture, and helping the team achieve appointment-setting and customer experience goals.
What You'll Do
- Lead, coach, and develop a team of Inside Sales Consultants.
- Conduct regular one-on-one coaching sessions focused on performance and professional growth.
- Monitor call quality and provide constructive feedback to improve results.
- Support employee engagement, development, and retention.
- Conduct performance reviews and assist with performance management conversations.
- Foster a positive, accountable, and high-performing team environment.
- Monitor daily call Centre operations and support departmental objectives.
- Serve as Manager on Duty (MOD) on a rotating basis.
- Ensure schedule adherence, staffing coverage, and operational efficiency.
- Assist with inbound and outbound call activity during high-volume periods when required.
- Evaluate calls using established quality standards and scorecards.
- Track team performance metrics and identify opportunities for improvement.
- Participate in recruiting, interviewing, onboarding, and training new team members.
- Partner with internal stakeholders to support business initiatives and continuous improvement efforts.
- Support organizational changes and communicate updates effectively to the team.
What You Bring
- Leadership experience within a call Centre, inside sales, customer service, or appointment-setting environment.
- Demonstrated experience coaching, mentoring, and developing employees.
- Strong communication and interpersonal skills.
- Ability to motivate teams and drive accountability.
- Experience working in a fast-paced, metric-driven environment.
- Strong problem-solving, organizational, and decision-making skills.
- Ability to manage multiple priorities effectively.
- Comfortable working with CRM systems, reporting tools, and Microsoft Office applications.
- Experience leading remote or hybrid teams is considered an asset.
Schedule
This is primarily a remote position supporting operations across British Columbia.
Most of your time will be spent in your home office. Working away from the office or outside of normal business hours may occasionally be required to attend ISC training, meetings, events, and related responsibilities.
Operating hours are:
- Monday to Friday: 8:00 AM - 8:00 PM PST
- Saturday & Sunday: 9:00 AM - 5:30 PM PST
Schedules are assigned based on business requirements and leadership coverage needs.
What We Offer
- Monthly performance bonus opportunity
- Standard Health Benefits
- Paid time off
- One-on-one onboarding, continued training, and leadership support
- A growing organization where individual effort has a visible impact
About ProConnect
ProConnect is the Inside Sales Centre supporting Renewal by Andersen operations throughout British Columbia and Alaska. Our team is dedicated to creating exceptional customer experiences while connecting homeowners with trusted Design Consultants.
If you're passionate about coaching, leadership, and helping others succeed, we'd love to hear from you.
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