Inside Sales & Client Onboarding Specialist

Join Our Team!

We are always scouting for talented individuals to join our team. Come join a winning team and grow with us! We are interested in finding self-motivated and dynamic team members for whom:

• Client services is a priority and a passion
• Your industry knowledge is a point of pride
• Positive and team-oriented attitude is a must

Role Overview

We are seeking an Inside Sales & Client Onboarding Specialist to manage the full lifecycle of a client relationship, from first contact to a smooth, successful start. You will split your time between generating and closing warehousing business and ensuring new clients feel confident and supported as they come on board. This role is ideal for someone who enjoys both the energy of sales and the satisfaction of building long-term client trust.

Main Responsibilities:

Major responsibilities will include but not limited to:

Inside Sales

• Respond promptly and professionally to inbound sales leads and inquiries
• Prepare accurate, competitive warehousing quotes based on client requirements
• Follow up consistently with prospects to move opportunities through the sales pipeline
• Re-engage and nurture older or dormant leads to uncover new opportunities
• Maintain accurate and up-to-date records in the CRM (leads, quotes, follow-ups, status)
• Attend industry events and conferences to build the company's network and generate new business opportunities
• Help implement a final mile delivery strategy in collaboration with operations and leadership

Client Onboarding & Relationship Management

• Serve as the primary point of contact for new clients during the onboarding period
• Create and maintain Standard Operating Procedures (SOPs) for new clients
• Work cross-functionally with warehousing/operations teams to ensure smooth setup and implementation.
• Develop and maintain Onboarding Guidelines to standardize and streamline the onboarding process
• Assist in identifying and escalating client issues to the appropriate internal team, ensuring timely resolution
• Participate in weekly customer calls as needed to review account status, address concerns, and strengthen the relationship

Main Requirements:

• 3+ years of experience in inside sales, account management, customer onboarding, or a related client-facing role
• Experience in warehousing, logistics, 3PL, or supply chain. Experience with CRM software (e.g. HubSpot) preferred
• Self-motivated and pro-active with the ability to work independently and drive tasks to completion
• Highly organized and detail-oriented, with strong follow-through on documentation, SOPs, and client commitments
• Strong communication skills - written and verbal - with a consultative, relationship-building approach
• Comfortable managing multiple leads/clients simultaneously and prioritizing effectively
• Willingness to travel periodically to attend industry events and conferences

Mantoriaoffers:

• A great working environment that is challenging and stimulating
• Benefits including Group Insurance and Group Registered Retirement Savings Plan