Inside Sales - Customer Service Representative (Commercial HVAC + Data Centre)

Bray Commercial Division is a leading provider of electronic control valves, actuators, and flow control solutions for commercial building automation, HVAC, and data centre applications. We are looking for an Inside Sales - Customer Service Representative to support customer inquiries, quoting, order management, and cross-functional coordination within our Bray Canada, Commercial Division.

Are you a professional with an entrepreneurial spirit? If so, this could be your ticket to a rewarding opportunity with a global company that is experiencing continual growth. Since Bray Commercial pursues a dynamic strategy in which innovation is recognized and rewarded, we're wide open to new ideas that will motivate staff in the field, elevate our product offerings to new heights and allow us to dominate our target markets.

Position Summary:

As an Inside Sales - Customer Service Representative, you will support Bray’s commercial customers and distribution partners by owning the day-to-day quote-to-order lifecycle. This role manages customer inquiries through shared inboxes, CRM tools, portals, and direct communication while ensuring speed, accuracy, accountability, and professionalism in quoting, order processing, documentation, and customer follow-up. The position plays a key role in supporting Commercial HVAC and data centre opportunities by coordinating with Inside Sales, Applications Engineering, Outside Sales, Production, Planning, and customers from inquiry through fulfillment.

Key Responsibilities:

• Manage customer inquiries received through shared inboxes, CRM queues, customer portals, QQR, phone, and other communication channels.
• Prepare timely and accurate verbal and written quotations, including standardized Quick Quote Requests and pricing agreements for commercial customers.
• Support the quote-to-order transition by reviewing pricing, part numbers, lead times, delivery commitments, documentation, and order completeness.
• Process and manage customer orders through Bray’s operating systems, ensuring accuracy and readiness for planning, production, and execution.
• Issue, review, and verify order acknowledgements and customer-facing documentation packages.
• Expedite orders, monitor delivery expectations, and communicate proactively with customers regarding status, changes, and follow-up requirements.
• Work with Outside Sales, Inside Sales, Applications Engineering, Production, Planning, Purchasing, Warehouse, and customers to resolve commercial or technical issues.
• Provide product information, technical documentation, and application support aligned to Commercial HVAC and data centre projects.
• Maintain accurate CRM records, customer activity notes, quotation details, order status, and follow-up actions.
• Own customer orders from inquiry through fulfillment while promoting responsive, professional, and accountable customer service.
• Support standardized workflows, continuous improvement initiatives, shared workload coverage, and team collaboration across the Commercial Division.
• Assist with credits, returns, customer concerns, and complaint resolution in a timely and professional manner.

Qualifications:

• College diploma or university degree in Business, Supply Chain, Engineering Technology, Mechanical/HVAC Technology, or a related field; equivalent experience will be considered.
• 1–3+ years of experience in customer service, order management, inside sales support, or sales coordination; experience in commercial HVAC, building automation, data centres, manufacturing, or distribution is preferred.
• Fluent (oral and written) in both English and Canadian French would be an asset
• Strong attention to detail with the ability to review quotations, purchase orders, pricing, lead times, documentation, and order requirements accurately.
• Excellent written and verbal communication skills with a professional, customer-focused approach.
• Ability to manage high-volume transactional work, competing priorities, and time-sensitive customer requests.
• Technical aptitude with the ability to understand product information, support application-related discussions, and coordinate technical clarifications.
• Proficiency in Microsoft Office, including Excel, Outlook, Teams, Word, and PowerPoint; familiarity with CRM and ERP systems is preferred.
• Collaborative, solutions-oriented, accountable, and proactive, with strong organizational and follow-through skills.

Additional Information:

• Travel required: 25%
• Must have suitable home office space
• Valid Driver’s License and personal automobile for business use.

Bray Canada is an equal opportunity employer committed to fostering an inclusive, accessible workplace. Accommodation is available for applicants with disabilities throughout the recruitment, selection, and employment process. Should you require accommodation, please notify Human Resources so that we may work with you in a respectful, confidential manner to meet your needs