Inside Sales Representative

About Us:

Superior Glove is a global leader in the design, manufacture and supply of innovative hand and arm protection. For more than 100 years, we’ve been focused on one goal: helping workers get home safe. Today, our global team works across Canada, the United States, Mexico, Honduras and El Salvador, combining manufacturing expertise, innovation and a commitment to workplace safety.

Does this sound like you?

We’re looking for a driven and tenacious Inside Sales Representative who combines strong relationship-building skills with a proactive approach to sales. You’ll be comfortable reaching decision-makers, asking effective discovery questions, overcoming objections, and maintaining consistent follow-up throughout the customer journey. You’re organized, resilient, and motivated by achieving sales targets while providing an excellent customer experience.

About the role:

Reporting to the Team Leader, the Inside Sales Representative plays an important role in converting prospective customers into sustainable sales opportunities. You’ll manage inbound leads, support customers throughout product sample and wear trials, qualify opportunities, nurture customer relationships, and work closely with Superior Glove’s broader Sales team to drive growth.

This role combines customer relationship management, consultative selling, prospecting, and CRM administration. You’ll help customers identify solutions to their hand safety needs while ensuring opportunities are followed through from initial inquiry and product trial to distributor purchase and ongoing relationship development.

Location: 36 Vimy Street, Acton ON

Responsibilities:

• Manage incoming sales leads, identify customer needs, and uncover opportunities to upsell or cross-sell Superior Glove products and solutions.
• Serve as a primary point of contact for prospective customers, providing responsive service and building strong relationships throughout the sales process.
• Support end-users throughout the product sample and wear trial process, including follow-up on timelines, costs, safety requirements, purchasing processes, and customer feedback.
• Build and maintain relationships with end-users while facilitating quotes and purchases through Superior Glove’s distributor network.
• Conduct proactive prospecting and research using tools such as LinkedIn Sales Navigator to identify and engage potential customers.
• Maintain accurate and timely customer, activity, and opportunity information within Salesforce CRM.
• Collaborate with Territory Managers and other internal Sales team members to ensure opportunities receive appropriate support throughout the sales cycle.
• Participate in sales campaigns, special projects, regular performance meetings, and ongoing professional development.
• Stay current on industry trends and product developments to serve as a knowledgeable resource for prospects and customers.

Qualifications:

• Post secondary education in Business Administration or related field preferred
• Minimum 1–2 years of sales and marketing experience.
• Demonstrated ability to achieve or exceed established sales and activity targets.
• Proven ability to build and maintain strong customer relationships.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Experience using CRM platforms such as Salesforce preferred.
• Experience using lead-generation and prospecting tools such as LinkedIn Sales Navigator is considered an asset.
• Strong ability to navigate customer conversations, overcome objections, and confidently engage decision-makers.

Why join Superior Glove?

Superior Glove is an equal opportunity employer, and we encourage and welcome applications from candidates from all backgrounds. We are committed to fostering an inclusive work culture to ensure every voice is heard and valued. When you work at Superior Glove, you are part of the family!

• Yearly contenders and recipients of multiple prestigious awards including Canada’s Best Managed for over 10 years, Canada’s Safest Manufacturer, Canada’s Excellence Business Award and more!
• Comprehensive health and wellness benefits
• Vacation and retirement savings/RRSP program
• Education assistance and professional development
• Recognition and rewards through ThumbsUp!
• Team member discounts and referral rewards
• Company events and community involvement
• A family-owned company with 100+ years of history and continued global growth

We are a family owned and operated company meeting international standards by “Improving Occupational Hand Protection through Innovation”

Superior Glove strives to create a respectful, accessible, and inclusive work environment. Upon individual request, the company will endeavor to remove any barrier to the hiring process to accommodate candidates with disabilities.