Insurance Operations Associate (Bilingual - English & French)

Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships and 30 Genesis distributors nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers.

Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. From our employee programs to the unique design of our offices, we strive to create a connected, fun, positive, and rewarding workplace where employees feel appreciated, proud of their company, and deeply invested in HCCA’s success.

Global One Company: Many countries. One identity. Hyundai Capital has offices around the world, including South Korea, the United States, China, the United Kingdom, Germany, and Brazil. Our work environments follow consistent themes that represent our global values: simplicity, collaboration, symmetry, and elements of nature.

Duties and Responsibilities:

• Process total loss and physical damage claims, providing control and direction to adjustors and other vendors, to ensure the timely progress of files
• Process Proof of Loss documentation required to obtain payment from insurance companies, reviewing and interpreting an insurance policy wording and information, including loss.
• Keep detailed records of all insurance claims for reporting and reconciliation purposes
• Ensure compliance with internal SLAs for total loss claims (reception of POL to return of POL)
• Execute/coordinate the processing of credit life insurance claims from inception to closure
• Produce the necessary metrics for all Insurance claims (Total Loss / Credit Life)Execute follow-up tasks for insurance-deficient accounts
• Process Final Notice emails and letters in order to prepare for repossession assignment
• Initial Tracking of lease VINs. Along with HCCA IT, ensure accuracy of data file for 3rd party vendor (use “lease key” to avoid duplicate records)
• Coordinate follow-up tasks for insurance-deficient accounts: OB calls, SMS & email campaigns
• Coordinate the assignment of accounts for repossession when applicable
• Produce performance metrics for outbound calls, SMS and emails
• Ensure collections of deficiency balances after insurance payment
• Charge off applicable balances and update credit bureaus
• Coordinate ancillary insurance cancellations/rebates with 3rd party vendors
• Lead the future effort to insource the operations for ancillary insurance cancellation/rebates
• Respond to customer email inquires
• Work on disability claims, legal documents for cashed cheque between customer and insurance adjusters
• Approve insurance cheques & refunds
• Maintain updated documentation on Insurance Procedures

Work Experience:

• 3+ years experience with auto insurance claims

• Preferably has worked for an insurance company as a back-office claims adjustor

Education:

• High school diploma required
• College education a plus

Knowledge, Skills & Abilities:

• Fully bilingual in English and French is required
• Subject matter expert on auto insurance operations
• Proficient (intermediate to advanced level) in the use of Excel as an analytical tool is required
• Requires little supervision to execute all responsibilities, including multitasking, in order to deliver on time and with the required level of detail and accuracy
• Can deliver exceptional customer experience through engagement and a positive attitude
• Able to manage conflict and build strong relationships with all team members alike
• Capable of managing customer interactions to handle inquires/conflicts/complaints in the most effective manner
• Able to prioritize responsibilities to manage all tasks in an efficient way which prevents them from becoming urgent
• Capable to work through situations that have no defined process and find a proper solution that satisfies the requirements
• Able to transfer knowledge in an easy and effective way, allowing team members to understand what is expected from them and how they can continue growing
• Has the ability to build bridges across the different teams in the company, paving the way for a two-way collaboration
• Demonstrates a strong commitment to developing and applying a high level of emotional intelligence
  

[Location Update] Effective June 2027, Hyundai Capital Canada’s head office will be relocated from downtown Toronto to the Airport Corporate Centre in Mississauga.

Hyundai Capital Canada Inc. is committed to acknowledge applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

This posting is for an active, existing vacancy. Hyundai Capital Canada is currently hiring for this role and applications are being reviewed as part of a live recruitment process.