Investigations Coordinator

INVESTIGATIONS COORDINATOR

Reference #: 2026-129

Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.

Discover Ontario, Canada, and an exciting career with Ornge.

The targeted salary range is supplemented by a competitive total rewards package. The salary offered to the successful candidate will consider a wide array of factors such as the individual’s skillset, level of experience applicable to the role and internal equity considerations.

Uplifting Your Career at Ornge

Join a team dedicated to improving safety and accountability across the organization. As an Investigations Coordinator, you'll play a pivotal role in the incident management process, serving as the central point for coordinating and tracking incident reports from intake through resolution. Combining strong organizational skills with a keen eye for detail, you'll help ensure incidents are handled efficiently, documentation is complete and accurate, and critical follow-up actions are executed in a timely manner. This is an exciting opportunity for someone who thrives in a dynamic environment and wants to contribute to meaningful work that supports quality, safety, and continuous improvement.

Key Accountabilities:

• Processes, acknowledges, and coordinates daily incident reports (IRs) submitted.
• Reviews and summarizes incidents for reporting meetings.
• Creates PDF summaries of incident reports for review by management.
• Audits and corrects submitted IRs to ensure accuracy and completeness.

• Acknowledges receipt and assigns IRs to the appropriate Most Responsible Person (MRP).

• Reports applicable incidents to the Air Ambulance Oversight Unit (AAOU), in accordance with the Performance Agreement (PA) and Ontario Ambulance Documentation Standards (OADS).

• Attends and actively contributes to various committee meetings.
• Prepare meeting agendas, record minutes, and distribute documentation.
• Retrieves and compiles data from the incident management system and other relevant sources.

• Supports PSI reporting processes.

• Administers and maintains incident management databases.
• Manages user accounts within the incident management system.

• Distributes internal documents as required.
• Performs other duties as assigned.

Qualifications:

• Post-secondary education completed or currently enrolled in a relevant program.
• 1-2 years of administrative experience working in healthcare, EMS, aviation, emergency service dispatch or policing.
• Preferred background in Healthcare, EMS/Aviation and/or investigative processes.
• Exceptional attention to detail and commitment to maintaining accuracy in a fast-paced environment.
• Strong proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Experience working with SQL and Power BI is considered an asset.
• Completion of the National Course on Incident Investigation Techniques (NCIT) or equivalent investigation training is considered an asset

Total Rewards:

• Comprehensive Health and Dental Benefit Plan.
• 24/7 Employee and Family Assistance Program.
• Premium Defined Benefits Pension Plan Optional Enrollment.
• PERKS! Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, attractions and more!

At Ornge, we are:

• Community connectors.
• Equity in healthcare.
• Strong in our convictions.
• Proud of the services we provide.
• Uplifting in our mission, values, and services.

You can expect us to be:

• Competitive in pay, benefits and more.
• Promoters of diversity.
• Champions of inclusivity and accessibility.
• Committed to your career advancement.
• A tight-knit, supportive culture.

A bit about you:

• You are driven by our collective desire to make a difference.
• Excited by problem solving and excels at in-the-moment decision making.
• Teamwork has always been where you thrive.
• You are ready to put your skills into action in a fast-paced environment.

What’s next:

• If you are ready to uplift lives, apply directly online.
• On apply, we’ll send you an email on how to check your application status within Jobvite.
• Ornge is committed to providing accessible accommodations in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at [email protected].
• Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group including First Nations, Métis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities.
• Ornge communicates with candidates for job openings by email and does not incorporate AI technology in its recruitment process. Applicants are responsible to check their email for updates and ensure they can receive messages from unfamiliar senders. We send time-sensitive information via email; it is important for applicants to check their email frequently. If we do not receive a response from applicants, we will assume that they are no longer interested in the position, resulting in the removal of their application from the competition.

Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us.

Ornge. Lives uplifted.