INVESTIGATOR AND PROVINCIAL OFFENCES OFFICER

The Travel Industry Council of Ontario (TICO) is an organization mandated by the Ontario government to regulate travel agents and travel wholesalers registered in Ontario. As a consumer protection organization, TICO facilitates a consumer complaints process and administers the Ontario Travel Industry Compensation Fund.

We are seeking an experienced investigator for a full-time one-year contract position. This posting is for an existing vacancy. TICO offers a hybrid working environment. The current expectation would be for the successful candidate to work onsite at TICO’s office in Mississauga one or two days per week and offsite from home for the remainder of the week. TICO’s typical working hours are 8:30 a.m. to 4:30 p.m., though this role is flexible.

At TICO, we are committed to fostering a culture of inclusivity, equity, and accessibility for all. You will work in a diverse, collaborative, fast-paced environment where you are encouraged to be your best self and given the opportunity to learn, grow, and make a meaningful impact.

Job Purpose

A TICO Investigator and Provincial Offences Officer perform their duties independently, neutrally and impartially to safeguard the integrity of TICO’s law enforcement activities. The Investigator carries out detailed investigations and assists the prosecutor at trials and hearings of persons who are believed to have contravened the Travel Industry Act, 2002 (the Act) and Ontario Regulation 26/05 (the Regulation), and any other law that would be applicable and relevant for their continued registration under the Act. TICO’s Investigator also holds the designation of Inspector, Designated by The Registrar, Travel Industry Act, 2002 to carry out their responsibilities when required.

Key Competencies

The individual must be self-motivated with great interpersonal skills and will also possess the following competencies:

Communications – Excellent communication skills, both written and verbal. The ability to convey information clearly, effectively, and in a professional manner.

Teamwork – Ability to work collaboratively in a respectful and considerate manner that supports a cohesive and positive work environment consistent with the values of the organization.

Service Excellence - Ability to identify and understand stakeholder issues and be responsive in a timely and professional manner by providing information and/or solutions to stakeholders’ issues or concerns.

Accountability: Ability to work efficiently and effectively by achieving deliverables within established time frames, by adhering to procedures, and by being responsible for one’s actions.

Innovation – Demonstrates a proactive approach to recommend and/or embrace new ideas, methods or solutions for progress and advancement of the organization.

Functional Expertise – Embodies the required knowledge and experience to successfully perform and achieve objectives in an efficient and professional manner.

Duties and Responsibilities

Investigation Activities

• Conduct inspections and investigations of registrants in accordance with organizational policies and legislative requirements to ascertain whether a contravention has occurred.
• Conduct inspections and investigations of individuals suspected of operating as travel agents without registration.
• Prepare case plans by determining investigation strategies and evidence required to prove applicable allegations.
• Gather relevant evidence in accordance with the prescribed rules of evidence through conducting interviews, collecting documentation, executing search warrants and safeguarding the confidential investigations file information and material evidence.
• Check with government sources for information about the corporation/entity (past/current Directors, corporate status, etc.) and liaise with law enforcement, banks and other applicable government agencies to facilitate the exchange of information.
• Conduct surveillance, seize, collect, document and properly store evidence, including photographic and video evidence.
• Secure, inspect and analyze documentary evidence including legal contracts, accounting records, bank statements, legal reports, computer reports, etc.
• Prepare Investigation Reports summarizing the results of investigations and suggest appropriate next steps.

Preparation of Briefs for Prosecution/Hearings

• Prepare and assist in preparation of briefs.
• Organize evidence obtained from witness statements and prepare will-says.
• Organize prosecution briefs for use by Legal Counsel in court.
• Review brief with Legal Counsel and prepare disclosure to be provided to Defendants.
• Arrange, describe and maintain exhibits in order that will be presented in court.
• Prepare list of witnesses, serve summons and ensure the witnesses are present when required.
• Update brief, exhibits, witness statements, Notices, and other evidence for ongoing prosecutions to ensure their accuracy and consistency.

Other Related Duties

• Maintain records in TICO’s database to ensure complete and timely updates.
• Maintain and keep current TICO’s Document Management System (DMS) with all investigation files including all corresponding supporting documentation, notes and communications.
• Liaise and work with the claims, complaints, registration and compliance departments as needed.
• Draft and Serve Information and Summonses under Part III of the Provincial Offences Act for breach of the Act or Regulation.
• Attend Licence Appeal Tribunal and Provincial Offences Court to give evidence. Act as TICO’s agent in first appearance and any subsequent court appearance, as required.
• Interact with the public, other law enforcement agencies, defence counsel, court and other government officials/agencies within the parameters of his/her duties.
• Update General Counsel and Corporate Secretary monthly, as part of the Investigation Update Meetings.
• Where applicable, collaborate with other Investigators to ensure the investigations and inspections are conducted in an efficient and effective manner.
• Through continuous self-study, courses and acquired practical knowledge, continue to expand his/her skills and knowledge as an Investigator.
• Support the development and continuous improvement of the investigation and enforcement operational processes and tools.

Qualifications

• A minimum of 3-5 years’ experience investigating complex fraud cases.
• A postsecondary degree in psychology, sociology, law, criminology, law enforcement, regulatory compliance, forensics, or a related field, or an equivalent combination of education and experience.
• Demonstrated knowledge of investigative techniques and procedures and ability to conduct investigations by gathering and interpreting evidence and making recommendations for prosecutions.
• Excellent oral and written communication skills to prepare and present detailed reports and to document and conduct investigative interviews.
• Knowledge and understanding of the mission and mandate of TICO.
• Extensive knowledge of the judicial process, experience in court system, legal administration, judicial and quasi-judicial proceedings.
• Understanding of the Rules of Evidence.
• Extensive knowledge and understanding of the legislation administered through TICO (i.e., Travel Industry Act, Ontario Regulation 26/05 made under the Act, Criminal Code of Canada, Ontario Evidence Act, Canada Evidence Act, Consumer Protection Act, and Provincial Offences Act).
• Good knowledge and understanding of accounting principles and practices and familiarity with auditing concepts and procedures.
• Valid Class “G” Ontario Driver’s Licence.
• Must be willing and able to travel throughout the Province of Ontario.

Working Conditions

The working conditions and physical demands blend a typical office setting with the flexibility of a hybrid work-from-home arrangement and may include extended periods of sitting and/or standing. Ability to work independently as well as with other members of the TICO staff. Travelling in the Province of Ontario is required.

Direct Reports / Key Relationships

The position will report to the General Counsel and Corporate Secretary. There are no direct reports. The Investigator and Provincial Offences Officer will work closely with the Chief Executive Officer, Registrar, Senior Legal Counsel & Manager, Litigation, Legal Counsel, and Compensation Fund Claims Coordinator.

Application Process

Applications must be submitted by 11:59 p.m. ET on November 16, 2026.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Artificial intelligence (AI) technology may be used in the initial review of applications for this position. Human review will follow before any selection interview or decisions are finalized.

TICO is committed to an accessible and inclusive recruitment process. Accommodation is available upon request for candidates participating in the recruitment and selection process.