Première détection par notre source: il y a 3 jours
IT Customer Support II
@ Alberta Health Services
Calgary, Alberta
En bref
Alberta Health Services is hiring a temporary IT Customer Support II Deskside Analyst to provide advanced hands-on technical support for computers, printers, peripherals and applications across its sites. The role is mainly onsite, with on-call duty and a 7.75-hour shift pattern on a two-week cycle, paid $34.01 to $41.53 per hour, with a temporary end date of December 31, 2027.
Responsabilités :
- Provide advanced technical support for computers, printers and peripherals
- Resolve issues onsite, with remote support where applicable
- Investigate complex problems without existing precedent
- Escalate unresolved issues to senior or specialized teams
Résumé des exigences :
- Computer support certificate or equivalent
- Three to five years of desktop support experience
- Strong Microsoft and Windows knowledge, A+ certification
- Valid Class 5 driver's licence and vehicle
- Strong customer service and problem-solving skills
Outils et compétences
Source et dates
Type de source non vérifié · selectminds
- Date publiée par l’employeur
- Non fourni
- Première détection par notre source
- 2026-11-07
- Mise à jour du dossier source
- 2026-11-10
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | TI |
| Expérience | 3 an(s) et plus |
| Heures par semaine | 38.75 |
| Horaire | jour |
| Déplacements | avion : aucun · route : minimes |
| Milieu de travail | Hôpital ou clinique, Bureau |
| Position | Assis et debout |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English |
| Permis et certifications | Class 5, A+ Certification |
| Permis de conduire | exigé, avec véhicule |
| Formation | Certificat de métier (DEP) (exigé) |
| Domaines d’études | Computer Science, Computer Support |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Alberta Health Services
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Healthy Albertans. Healthy Communities. Together.
Description complète de l’entreprise
Alberta Health Services (AHS) is proud to be part of Canada’s first and largest provincewide, integrated health system, responsible for delivering health services to more than 4.5 million people living in Alberta, as well as occasionally to some residents of other provinces and territories Our skilled and dedicated professionals, support staff and physicians come from numerous disciplines, from all walks of life, and from all corners of the world. Our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Our five values – compassion, accountability, respect, excellence and safety – are at the heart of everything that we do.
- Abonnés LinkedIn
- 221 476
- Personnes associées sur LinkedIn
- 46 271
- Bureaux déclarés
- 10030 – 107 Street NW, Edmonton, Alberta T5J 3E4, CA
- 1620 29 St NW, Calgary, AB T2N 4L7, CA
- Autres noms enregistrés
- Alberta Health Services
- Spécialités
- Health Support and Services
- Le profil indique une agence de recrutement
- Non
Alberta Health Services (AHS) is proud to be part of Canada’s first and largest provincewide, integrated health system, responsible for delivering health services to more than 4.5 million people living in Alberta, as well as occasionally to some residents of other provinces and territories Our skilled and dedicated professionals, support staff and physicians come from numerous disciplines, from all walks of life…
| Champ | Valeur |
|---|---|
| Secteur | Hospitals and Health Care |
| Taille | 10,001+ employees |
| Siège social | Edmonton, Alberta |
| Type d’organisation | Nonprofit |
| Fondée en | 2008 |
| Spécialités | Health Support and Services |
| Offres sur Jobsy | 2 151 |
| Voir la page |
Your Opportunity:
The Customer Support II (CSII) Deskside Analyst position provides technical support for computing devices, printer devices, peripherals, deskside applications, mobility devices and other technology and applications to a variety of users across Alberta Health Services. The CSII is predominately an onsite hands-on technical support role. The CSII may resolve issues and requests remotely where applicable. The Customer Support II can often represent an escalation point from Customer Support I and is responsible for more advanced support of technical issues. This position also investigates more complex technical problems for which existing precedent is not currently available. Where the problem cannot be resolved by this position, the incumbent will escalate the issue to more senior staff or a specialized technical team for resolution. The position may participate in activities related to implementing the solution, as assigned by senior staff. This is a temporary position and is expected to end on or before December 31, 2027.
Description:
As an IT Customer Support II, you will provide advanced technical support to a variety of users for information technology issues in accordance with organizational standards and practices.
- Transition Company: Health Shared Services
- Classification: IT Customer Support II
- Union: AUPE GSS
- Unit and Program: TCSS
- Primary Location: Foothills Medical Centre
- Location Details: As Per Location
- Multi-Site: Multisite
- FTE: 1.00
- Posting End Date: 16-NOV-2026
- Temporary Employee Class: Temp F/T Benefits
- Date Available: 30-NOV-2026
- Temporary End Date: 31-DEC-2027
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days, On Call
- Days Off: Saturday/Sunday
- Minimum Salary: $34.01
- Maximum Salary: $41.53
- Vehicle Requirement: Driver's License, Vehicle Required
Completion of a Computer Support certificate or equivalent.
Additional Required Qualifications:Successful completion of Computer Science program from a recognized institution, or related job experience is required. Three to five recent consecutive years’ experience in the implementation, operation, repair and maintenance of desktop equipment, applications and peripherals, preferably in the health care field. A sound knowledge of PC Software, including Microsoft Suite of products, Windows XP/7/10/11, A+ Certification. Effective time management and multi-tasking abilities. A strong customer service focus and effective communication skills are essential, as well as superior problem-solving and Conflict Resolution skills. Valid Class 5 driver’s license and vehicle. Ability to: Establish priorities, schedule work and assign resources effectively. Analyze concerns or problems arising that fall outside of standard procedures. Work independently under limited supervision. Promote quality improvement strategies and methodologies to staff. Promote a cooperative work environment and spirit. Function effectively in English, both verbally and in writing. Remain current in IT field. Maintain and respect confidentiality.
Preferred Qualifications:As required.
Journal
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