IT Delivery Lead

About SOLV4EX:

SOLV4EX is a growing global organization that supports the brands within the SOLV4EX Group: Discover Battery, Canadian Energy, Discover Manufacturing, and Discover Energy Systems. Together, we sell, manufacture, and support batteries and battery storage systems for industries including automotive, renewable energy, telecommunications, and industrial power. Through research and development, manufacturing, distribution, and business services, we deliver reliable energy solutions to customers around the world.

The SOLV4EX IT team is a small, remote group responsible for IT operations, business systems administration, and development. Our work spans our ERP, in-house applications, integrations, and the infrastructure supporting them. This role connects those functions and keeps delivery moving across the department.

Check out our website: https://solv4ex.com

About the Position:

The IT Delivery Lead makes sure IT work is well defined, properly tracked, and done right. You will take business requests from stakeholders including branch managers, controllers, and executives, establish what they actually need, turn it into clear requirements, and see the work through to completion across business systems and development. You will review every incoming ticket, making sure it is triaged properly and carries the information the team needs, and you will help the whole IT team, including IT operations, raise the standard of ticket quality and documentation.

This is a delivery leadership role, not a people-management position. Hiring, performance reviews, and compensation remain with the Director of IT. You will recommend priorities, manage day-to-day delivery against the agreed plan, and meet weekly with the Director of IT to review workload, risks, decisions, and changing priorities.

You will do real work every week, not only coordinate it. While you will not be hired primarily to write code, you must understand technical work well enough to scope it, challenge assumptions, test outcomes, and determine when it is complete - and you will contribute directly to it: business systems, IT operations, testing, documentation, and development. Server and infrastructure administration is covered by the IT operations team and is not part of this role, apart from the corporate website work described below.

This role is intended for someone who has already coordinated technical delivery and can take meaningful ownership from day one. While you will need to learn our systems, processes, and business, the fundamentals of defining work, maintaining focus, and driving accountable delivery should already be second nature.

As a SOLV4EX team member, a typical week will include the following:

Intake & Triage

• Review incoming tickets and requests to make sure they are properly categorized, prioritized, and routed to the right person.
• Chase down missing information so work can start without rework or guesswork.
• Ensure every member of the IT team completes tickets fully.

Requirements, Scoping & Prioritization

• Meet with stakeholders to uncover the underlying business need, including when the initial request is incomplete or unclear.
• Translate requirements into requirements documents, developer-ready specifications, testable acceptance criteria, and clearly defined business systems or operations tasks.
• Push back when work is not sufficiently defined, rather than passing ambiguity to the team.
• Set up and run stakeholder sessions for larger requests and make sure decisions and agreed scope are recorded.
• Recommend priorities based on business urgency, dependencies, risk, team capacity, and existing commitments.

Technical Delivery

• Coordinate development, business systems, integration, configuration, and IT operations work from intake through testing, deployment, documentation, and closure.
• Maintain regular checkpoints with assigned team members, identify drift or blockers early, establish clear next actions and dates, and follow up before commitments become overdue.
• Define what done means, coordinate or perform user acceptance testing, and confirm quality and completeness before work is released or closed.
• Return incomplete work with specific, actionable feedback and follow it through to an acceptable result.
• Contribute hands-on to business systems, testing, documentation, SOPs, IT operations, or development work that matches your capability.
• Help maintain the corporate websites and the servers they run on, keeping them updated and backed up, working alongside the site and server administrators. Training is provided. This is maintenance only, not website content.
• Help bring the IT department's documentation up to standard and keep it current, including system documentation, procedures, and SOPs.

Project Register & Reporting

• Own the accuracy of the IT project register, with an owner, requestor, current status, priority, and meaningful next date on every item, and produce reliable department status directly from it, without a separate manual exercise.
• Establish the expectation that team members maintain their own records and audit them rather than updating everything on their behalf. Correct, combine, or close stale and duplicate work.

Team Coordination & Accountability

• Assign and sequence work across the team within agreed priorities, balancing urgency, dependencies, capability, and workload, and coordinate dependencies and handoffs between IT operations, business systems, and development.
• Introduce consistent, practical working methods such as task tracking, status standards, checklists, and SOPs where they improve delivery.
• Escalate material risks, recurring patterns, and decisions needing leadership attention to the Director of IT, with clear factual context.

The Location: This is a remote position because the team and the Director of IT already work remotely. Candidates must be located in Calgary, Alberta, and able to attend in person when required.

Requirements:

• 5+ years of experience coordinating technical delivery, including scoping work, sequencing it across people, and driving it to completion against deadlines.
• Demonstrated ability to gather requirements from business stakeholders, developers, administrators, and technical staff, and convert them into actionable work.
• Experience delivering business systems or software projects, including testing, acceptance, and controlled release. Exposure to both is an asset.
• Practical experience configuring or administering a business system, with the judgement to make and document controlled changes.
• Demonstrated ability to hold work accountable through completion, identify drift early, and drive resolution without relying on formal management authority.
• Ability to work independently with limited day-to-day direction and provide clear status before being asked.
• Strong organizational skills and experience maintaining a reliable tracker, board, or project register spanning multiple functions and concurrent priorities.
• Clear, direct, and professional communication with technical and non-technical audiences.
• A college or university diploma in information technology, business, or a related field, or equivalent practical experience. We value demonstrated capability over credentials alone.

Nice to Have:

• NetSuite experience. It is our ERP and sits at the centre of much of the work this role coordinates.
• Experience with ticketing or task-tracking platforms.
• Experience in IT operations or technical support, with enough technical depth to assess whether an issue is genuinely resolved.
• Experience gathering requirements for software implementations or enhancements in consulting or professional services.
• Experience in quality assurance, audit, process improvement, or another discipline requiring a consistent standard of completion.
• Previous team-lead, delivery-lead, or informal coordination experience.
• Experience working in a distributed or multi-site organization.
• Interest or experience in development, scripting, automation, or integration work.

Who you are:

• Accountable: You close out commitments and communicate status before anyone has to ask.
• Clear-minded: You keep asking until the actual requirement, decision, owner, and next action are understood.
• Direct and professional: You can say that work is not finished, explain why, and establish what must happen next.
• Organized: You maintain a trustworthy view of current work, and you do not allow tasks or dependencies to disappear quietly.
• Hands-on: You get into the detail of a ticket or a spec and help get the work done, rather than only tracking it.
• Technically curious: You are comfortable learning systems in enough depth to question, test, and sometimes contribute to the work.
• Collaborative: You work well in a small team where everyone contributes, and no one is too senior to help where needed.

Compensation:

• Market competitive base salary.
• Relevant job training and opportunities for career development- we strive to empower our employees to pursue their professional objectives!
• Health and Dental Benefits.
• Monthly exercise reimbursement program.