IT Disaster Recovery and Resiliency Manager, Deloitte Global Technology

Job Type: Permanent
Work Model: Remote
Reference code: 135174
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

Work you'll do

The Deloitte Technology IT Disaster Recovery and Resiliency Manager is responsible for managing and advancing the technology resiliency program across Deloitte Technology. Reporting to the Director of Process Optimization and Service Assurance, this role translates enterprise strategy into actionable disaster recovery standards, plans, testing activities, metrics, and remediation efforts that help ensure critical technology services remain available, recoverable, and aligned with business priorities. The individual partners closely with technology leaders, architects, engineers, analysts, product and service owners, and cross-functional stakeholders—including the Global Security Office, Technology Risk Office, and member firm BC/DR leaders—to coordinate recovery planning, validate readiness, and drive continuous improvement. This leader will apply industry practices and recognized frameworks such as ITIL, COBIT, PMBOK, CMMI, ISO 22301, and ISO 27001 to support consistent and effective recovery and resiliency processes.

Job Responsibilities:

• Manage and continuously improve the Technology Disaster Recovery and Resiliency program within Deloitte Technology, including standards, planning, testing, reporting, governance routines, and improvement activities.
• Partner with competency area leads and key stakeholders to identify action owners, define accountabilities, and ensure timely execution, testing, and adherence to IT disaster recovery & resiliency plans.
• Coordinate the design, implementation, and execution of disaster recovery capabilities across service and product teams and related supporting functions.
• Support technology and business leaders in translating the resiliency strategy and roadmap into objectives, work plans, key performance indicators, and measurable outcomes for business continuity, disaster recovery, and broader technology resilience initiatives.
• Monitor and evaluate the execution and effectiveness of resiliency plans, including periodic exercises, functional recovery testing, tabletop simulations, and remediation of identified gaps.
• Ensure alignment of resiliency strategies with the overall information technology strategy, enterprise risk posture, security requirements, and other IT service management processes.
• Produce and deliver key outputs including resiliency strategies, recovery plans, testing schedules, executive dashboards, metrics, and risk or audit reports.
• Partner with Controls and Assurance teams to integrate resiliency requirements into audit readiness activities, ensure testing evidence is current, and support internal and external audits through issue tracking and remediation oversight
• Implement and improve global processes, governance routines, standards, and reporting that track DR plan coverage, exercise completion, remediation actions, and overall recovery readiness.

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in what is but rather what can be to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

Qualifications

Primary Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business, Management, or a related field require
• Minimum of 7 years of experience in complex business and information systems environments
• At least 3 years of experience leading teams, major workstreams, or cross-functional technology programs
• Minimum of 4 years of experience focused on IT business continuity planning, disaster recovery, or technology resilience
• Demonstrated experience in IT support processes, operational controls, and service management functions
• Strong understanding of industry frameworks and best practices, including ITIL, COBIT, PMBOK, CMMI, ISO 22301, and ISO 2700
• Experience coordinating cross-functional programs, influencing stakeholders, and delivering resiliency initiatives in a large enterprise environment
• Demonstrated experience managing or materially improving an enterprise IT disaster recovery program in a large, complex, multinational organization
• Hands-on experience supporting DR planning for a broad mix of business-critical business applications, including SaaS, PaaS, IaaS, COTS platforms, and custom-developed applications
• Strong understanding of recovery patterns across cloud, hybrid, and on-premises environments
• Ability to translate BIA outputs into practical technology recovery requirements, including RTOs, RPOs, minimum business continuity objectives, and recovery sequencing
• Strong understanding of tiering models and recovery prioritization aligned to business criticality
• Understanding of common recovery patterns such as active-active, active-passive, pilot light, warm standby, and backups-based recover
• Strong track record defining and using KRIs/KPIs, such as: % of critical apps with validated DR plans; Test execution and success rates; RTO/RPO adherence; open risk and remediation item
• Understands linkages to Business Continuity, Technology Operations, and Architecture

Preferred Qualifications:

• Master’s degree in Information Technology, Computer Science, Business, Management or related field.
• Experience with ServiceNow Business Continuity Management Module.
• ITIL v3 or v4 certification is not required but is strongly preferred.
• Experience with ServiceNow ITSM or similar service management platforms is a plus.

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.