Publié hier
IT Front Line Support Technician
@ Park Place Seniors Living
Vancouver, Colombie-Britannique
Résumé des exigences :
- The successful candidate will be technically capable, service-oriented, organized, and comfortable supporting users with varying levels of technical knowledge.
- Prioritize support requests based on urgency, business impact, and service requirements.
- Perform basic LAN, Wi-Fi, and network connectivity troubleshooting, including network cabling diagnosis and installation where required.
- Support cybersecurity and endpoint protection requirements, including device compliance, security updates, and escalation of suspected security incidents.
- Required Qualifications
- Minimum 2 years of IT Service Desk, Help Desk, or similar technical support experience, or an equivalent combination of education and practical experience.
Source et dates
Site carrière / système de candidatures · jazzhr
- Date publiée par l’employeur
- 2026-11-12
- Première détection par notre source
- 2026-11-13
- Mise à jour du dossier source
- 2026-11-13
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Park Place Seniors Living
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Enriching Lives of Seniors
Description complète de l’entreprise
Founded in B.C. in 1993, Park Place Seniors Living has been actively involved in seniors care and housing including: the development, acquisition and management of seniors’ campuses of care, long term care facilities, assisted and supportive living residences, and seniors housing. Park Place is active in B.C. and Alberta, engages with 9 different health authorities/zones, and has its head office in beautiful Vancouver. Park Place seniors’ homes currently comprise of residential care, and housing units in three provinces. Park Place has established itself as a well-recognized and respected developer and operator of seniors care and housing by demonstrating a strong commitment to meeting the needs of the elderly, innovation in service delivery, timely execution of significant projects, and proficient responsiveness to health authority planners and managers.
- Abonnés LinkedIn
- 7 780
- Personnes associées sur LinkedIn
- 298
- Bureaux déclarés
- 1656 W 75th Ave, Vancouver, BC V6P 6G2, CA
- Catégories d’activité
- Health Care
- Elder Care
- Autres noms enregistrés
- Park Place Seniors Living
- Park Place Seniors Living, Inc.
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Founded in B.C. in 1993, Park Place Seniors Living has been actively involved in seniors care and housing including: the development, acquisition and management of seniors’ campuses of care, long term care facilities, assisted and supportive living residences, and seniors housing. Park Place is active in B.C. and Alberta, engages with 9 different health authorities/zones, and has its head office in beautiful…
| Champ | Valeur |
|---|---|
| Secteur | Hospitals and Health Care |
| Taille | 1,001-5,000 employees |
| Siège social | Vancouver, BC |
| Type d’organisation | Privately Held |
| Fondée en | 1993 |
| Offres sur Jobsy | 63 |
| Voir la page |
Location: Park Place Seniors Living - Head Office
Department: Information Technology
Reports To: IT Manager
Employment Type: Full-Time
Position Overview
Park Place Seniors Living has a full-time opportunity for an IT Frontline Support Technician to provide first-line technical support to employees across multiple locations.
Reporting to the IT Manager, this position is responsible for resolving day-to-day technology issues, managing Service Desk requests, supporting Microsoft 365 and end-user devices, and maintaining accurate documentation and equipment inventory.
The successful candidate will be technically capable, service-oriented, organized, and comfortable supporting users with varying levels of technical knowledge.
Duties and Responsibilities
- Provide Tier 1 technical support for Windows PCs and laptops, mobile devices, software, printers, scanners, network connectivity, and other peripherals.
- Manage assigned Service Desk tickets from initial contact through resolution, including troubleshooting, documentation, user communication, and follow-up.
- Prioritize support requests based on urgency, business impact, and service requirements.
- Set up, configure, deploy, and troubleshoot workstations, laptops, mobile devices, and related equipment.
- Support Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, and user account or access issues.
- Perform basic LAN, Wi-Fi, and network connectivity troubleshooting, including network cabling diagnosis and installation where required.
- Maintain accurate IT equipment inventory and Service Desk records.
- Create and maintain troubleshooting guides, procedures, and end-user documentation.
- Support cybersecurity and endpoint protection requirements, including device compliance, security updates, and escalation of suspected security incidents.
- Assist with new employee technology setup and onboarding.
- Escalate complex or recurring issues with clear troubleshooting notes and supporting information.
- Communicate clearly and professionally with users, site leadership, IT team members, and external vendors.
- Assist with IT projects, equipment deployments, and other technology initiatives as assigned.
- This position may include travel.
Required Qualifications
- Minimum 2 years of IT Service Desk, Help Desk, or similar technical support experience, or an equivalent combination of education and practical experience.
- College certificate or diploma in Information Technology, Computer Systems, Networking, or a related field.
- Strong troubleshooting skills with Windows PCs, laptops, printers, mobile devices, and peripherals.
- Working knowledge of Windows 10/11 and Microsoft 365.
- Working knowledge of networking concepts, including TCP/IP, DHCP, DNS, LAN, and Wi-Fi.
- Strong customer service and interpersonal skills, with the ability to explain technical issues clearly to non-technical users.
- Strong organizational skills and the ability to prioritize multiple competing support requests.
- Ability to troubleshoot independently while recognizing when an issue should be escalated.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively within a team environment.
Additional Assets
- CompTIA A+, Network+, or Security+
- Microsoft certifications such as MS-900, AZ-900, or SC-900
- Experience with Microsoft Intune and endpoint management
- Experience supporting users across multiple physical locations
How to Apply
Interested candidates should submit a resume and cover letter to [email protected] on or before November 20, 2026.
Resume and cover letter combined should not exceed three pages.
Only candidates selected for an interview will be contacted.
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