IT Governance Analyst, Global Technology

Join our Global Technology team!

The IT Governance Analyst role plays a key part in helping shape and strengthen governance, risk, and control practices across Global Architecture & Engineering, working closely with leaders, subject matter experts, and risk partners across the organization.

The position offers broad exposure across A&E and the opportunity to influence how governance, risk, controls, audits, and regulatory commitments are managed across the organization.

Position Responsibilities:

• Maintain oversight of A&E risks, controls, corrective action plans, audit findings, and regulatory obligations to ensure they remain current, connected, and fit for purpose.
• Identify gaps, overlaps, and inconsistencies across risks, controls, and governance processes, recommending practical improvements.
• Drive the rationalization and simplification of governance, risk, and control processes across A&E.
• Partner with risk, compliance, audit, governance, and business stakeholders to align activities and provide oversight, challenge, and insight.
• Assess remediation plans, corrective actions, and risk commitments to ensure they remain appropriate, accountable, and on track.
• Support preparation for audits, governance reviews, and regulatory assessments.
• Develop concise executive-level reporting on risk, control, and governance matters.
• Translate complex information into actionable insights and recommendations for leadership.
• Identify and communicate key trends, themes, and systemic risks affecting A&E.
• Support governance forums, leadership reviews, and organizational risk discussions.
• Drive continuous improvement of governance practices, tools, and operating processes.

Required Qualifications:

• Minimum 3 to 5 years+ of experience in governance, risk management, controls, audit, compliance, operational risk, business management, or a related function.
• Strong analytical and critical-thinking skills, with the ability to assess issues holistically and identify root causes, gaps, and emerging risks.
• Experience working with senior leaders and cross-functional stakeholders in complex organizational environments.
• Demonstrated ability to synthesize information from multiple sources and translate it into actionable insights and recommendations.
• Strong communication, facilitation, and stakeholder-management skills.
• Experience supporting governance forums, risk reviews, audits, regulatory initiatives, or remediation programs.
• Ability to balance strategic thinking with execution, accountability, and follow-through.
• Proficiency with Microsoft Excel, PowerPoint, SharePoint, and Teams.

Preferred Qualifications:

• Experience using Archer, Jira, Azure DevOps, ServiceNow, or similar governance and workflow platforms.
• Experience supporting governance, risk, and control activities within Architecture & Engineering or another technology-focused function.
• Experience preparing concise risk and governance reporting for senior leadership.
• Knowledge of corrective action plans, regulatory commitments, and audit-remediation processes.

When You Join Our Team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.