IT Infrastructure Specialist

Tracking Code: req2268

Faculty/Department: Information Technology (IT) Services Department

Number of Positions: 1

Appointment Type: Full-Time Continuing

Hours of Work: 35 hours per week

Salary Range: Level 9 - Starting Salary, Step 1 $90,525

Posting Date: October 13, 2026

Closing Date: November 2, 2026 (11:59 pm EST)

Job Summary: This position supports the design, delivery, and ongoing improvement of technology solutions that enable university operations, reporting, research, and service delivery. The incumbent works across application development, data/reporting, infrastructure support, and client consultation to help translate operational needs into reliable technical solutions. The role requires a blend of software development, systems administration, database and reporting knowledge, and analytical problem-solving to support both day-to-day operations and longer-term technology planning. Through this work, the incumbent contributes to effective service delivery, informed decision-making, and the continued reliability and modernization of university technology services.

Responsibilities/accountabilities

• Researching, consulting and recommending suitable technology for client needs
• Collaborate with users to understand their hardware needs and ensure they have the necessary tools throughout the hardware lifecycle.
• Understand short- and long-term technology trends.
• Ensure that the TELE program continues to benefit students, faculty, and staff at Ontario Tech.
• Proof of Concept and Piloting New Technologies
• Research, test, and implement new solutions to enhance the TELE program, including user group pilots.
• Explore alternative imaging solutions and software deployment systems, including cloud-based virtualization tools like Moka5, VMWare Horizon, and Citrix.
• DUO MFA Administrator
• Manage the DUO application
• Assist in establishing accounts for new users.
• Respond to Cherwell trouble tickets for end-user support
• Test and release updated versions of the DUO Mobile App
• System Management
• Conducted high-level system administration on server applications and installed critical patches and software upgrades with minimal user impact and downtime.
• Develop comprehensive documentation and provide expert instruction to users on system usage, supporting client devices on multiple platforms, including Windows, Mac, Linux, iOS, and Android.
• Remediate security risks identified to safeguard systems and data from external and internal threats.
• Execute backup strategies to minimize the risk of data loss and ensure the continuity of operations in case of a system failure or disaster.
• Collaborate with the procurement team to secure and maintain essential system licenses, ensuring the ongoing availability of critical software tools and services.
• Monitor system health proactively, troubleshoot issues promptly, and use technical expertise to resolve problems before they affect users.
• Development and Testing
• Design, develop, and maintain full-stack applications and databases for various university departments, including software and hardware requests and identity management reporting.
• Create and manage comprehensive test environments for internal and external testing, ensuring seamless deployment of new features with minimal downtime.
• Integrate web-based applications with enterprise systems, databases, and third-party applications, enhancing data insights and streamlining processes.
• Engineer complex system solutions to support institutional objectives, leveraging information architecture and process design to automate or enhance existing processes.
• Data Stewardship, Analysis and Reporting
• Administer and architect databases, optimize queries, and manage ETL processes for efficient data processing and analysis
• Design and maintain reporting applications, create customized reports, and automate data transfers to improve efficiency.
• Capture and analyze historical data for trend reporting, auditing, and accurate forecasting for budgeting and resource planning.
• Identify future needs, expand databases, and develop infrastructure budgets to meet evolving business requirements.
  
  

Required Skills

• A solid understanding of programming languages, databases, and software development frameworks.
• Familiarity with testing processes and methodologies is essential for ensuring the quality of the delivered software. This includes knowledge of test planning, test case development, and automated testing tools.
• Proactive about improving processes, identifying bottlenecks, and suggesting enhancements.
• Staying updated with industry trends and emerging technologies brings improvements to existing applications.
• Effective communication is vital for coordinating activities between various stakeholders, including developers, testers, product owners, and clients.
• Strong project management skills are crucial for overseeing IT projects. This includes defining project scope, setting objectives and timelines, resource planning, risk management, and ensuring timely delivery.
• Strong problem-solving abilities, analytical thinking, and attention to detail for troubleshooting developed applications and dashboards.
  
  

Required Education

• Completion of a university program consisting of four academic years
• An equivalent combination of education and related experience may be considered
• Verification of Academic credentials may be required
  
  

Required Experience

• Over 3 years and including 5 years
  
  

How To Apply

Interested candidates should submit in electronic format a covering letter and their resume. Applications will be accepted until November 2, 2026 or until a suitable candidate is found. We appreciate all applications received; however, only those candidates selected for an interview will be contacted.

This position falls within the bargaining unit represented by the Ontario Public Service Employees Union (OPSEU) and will be subject to the terms and conditions of the collective agreement between the university and the OPSEU. To the extent that policies are not included in the collective agreement, employment will also be governed by the university’s policies which may also be found on our website https://ontariotechu.ca and which may be amended from time-to-time.

Ontario Tech University is actively committed to equity, diversity, inclusion, indigenization and decolonization (EDIID), and welcomes applications from all qualified candidates, while especially encouraging applications from First Nations, Metis, Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents, Indigenous Peoples in Canada, and those eligible to work in Canada, will be given priority.

Ontario Tech University respects people's different needs and therefore will take all reasonable steps to ensure accommodation for applicants where appropriate. The University is also committed to ensuring that confidentiality is maintained throughout all aspects of the recruitment cycle.

If you require accommodation, please contact Julie Day , Health and Disability Management Specialist. For more information about the universities policies for accommodating employees with disabilities please review the university’s Accessibility Policy

The university acknowledges the lands and people of the Mississaugas of Scugog Island First Nation which is covered under the Williams Treaties. We are situated on the Traditional Territory of the Mississaugas, a branch of the greater Anishinaabeg Nation which includes Algonquin, Ojibway, Odawa and Pottawatomi.

Job Location: Oshawa, Ontario, Canada

Expected Start Date: 11/23/2026