IT – PM III

Our client, is seeking an experienced, highly collaborative IT - Project Manager III to spearhead a high-priority enterprise Call Centre Migration initiative.

In this strategic, high-visibility delivery role, you will act as the unifying force bringing together multiple previously siloed technical and operational teams to execute a complex contact center technology transformation. You will establish clear governance, align cross-functional workstreams on shared milestones and deliverables, and build trust across diverse engineering and business squads. Operating in a fast-paced banking environment, you will regularly interface with senior executives—translating complex technical challenges, dependencies, and project risks into concise, actionable executive-level status reports to keep the program on track.

Start Date: ASAP

Duration: 1-Year Contract (Full-time engagement)

Schedule: Monday to Friday, core business hours (No overtime or on-call rotation)

Work Arrangement: Hybrid (Currently 2 days per week on-site within the Greater Toronto Area, with flexibility required up to 4 days per week based on evolving project needs)

Advantages
High-Priority Banking Initiative: Lead a mission-critical enterprise contact center migration with executive sponsorship and organization-wide impact at a leading financial institution.

1-Year Contract Stability: Secure a full 12-month foundational consulting mandate driving an end-to-end technology transformation.

Executive Visibility: Gain direct exposure to senior leadership, owning executive reporting and strategic decision-making forums.

Unifying Leadership Scope: Make an immediate impact by breaking down organizational silos and fostering seamless collaboration across multiple cross-functional delivery teams.

Responsibilities
Cross-Team Alignment & Integration: Unite multiple previously siloed technology, operations, and vendor teams under a cohesive project governance structure to drive shared migration deliverables.

Call Centre Migration Execution: Oversee end-to-end project planning, scheduling, dependency tracking, and milestone execution for the enterprise contact center technology migration.

Executive Reporting & Translation: Prepare and deliver crisp, accurate executive status reports; translate intricate technical roadblocks and architectural trade-offs into clear, business-focused summaries for senior leadership.

Risk & Issue Management: Proactively identify program risks, resource bottlenecks, and interdependencies across workstreams, driving timely escalations and mitigation plans.

Stakeholder Trust & Collaboration: Build strong working relationships and earn the trust of technical leads, project managers, and business stakeholders to maintain momentum under high-pressure timelines.

Qualifications
Project Management Depth: Minimum 5+ years of progressive experience serving as an IT Project Manager leading complex technology implementations in enterprise environments.

Financial Institution Background: Prior hands-on experience delivering technology projects within a Tier-1 Canadian bank or large financial institution is required.

Call Centre Technology & Migration: Proven track record managing projects involving contact center / call centre technologies, telephony platforms, or system migrations.

Executive Communication: Demonstrated experience interfacing directly with senior executives, delivering formal executive reporting, and translating technical issues for non-technical leadership.

Interpersonal & Leadership Acumen: Exceptional communication and relationship-building skills, with the adaptability to thrive under pressure and unify diverse cross-functional teams.

Education: Practical, proven project delivery experience is prioritized over specific academic degrees.

Preferred Assets & Nice-to-Haves
Active Project Management Professional (PMP) certification (or equivalent project management credentials).

Working experience delivering projects within Agile / Scrum or hybrid delivery frameworks.

Summary
If you are a tech-savvy IT - Project Manager III who pairs 5+ years of enterprise project leadership with Tier-1 banking experience, call centre migration expertise, and executive-level communication skills, this 1-year hybrid contract opportunity in the GTA is an ideal next step. Bring your unifying leadership, reporting precision, and delivery discipline to our client's transformation program today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.