Publié hier
IT Support Technician
@ Hoskin Group
Calgary, Alberta
En bref
Hoskin Group is hiring an IT Support Technician to provide first-line help desk and desktop support across its six Canadian offices, on-site and remotely. The role covers ticketing, Microsoft 365 and Entra ID account management, Intune device management, and knowledge base writing. The posting requires a diploma or equivalent experience, 2-3 years of help desk experience, a valid driver's licence and a reliable vehicle, with a hybrid arrangement and occasional travel.
Responsabilités :
- Log, prioritize and resolve help desk support requests
- Troubleshoot hardware, software, network and account issues
- Onboard and offboard staff accounts and devices
- Image and manage laptops and mobile devices with Intune
- Write knowledge base articles and how-to guides
Résumé des exigences :
- Diploma in IT or equivalent experience
- 2-3 years help desk or desktop support experience
- Working knowledge of Windows 10/11, Microsoft 365 and Active Directory/Entra ID
- Valid driver's licence and reliable vehicle
Outils et compétences
Source et dates
Site carrière / système de candidatures · bamboohr
- Date publiée par l’employeur
- 2026-11-12
- Première détection par notre source
- 2026-11-13
- Mise à jour du dossier source
- 2026-11-13
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Débutant |
| Domaine | TI |
| Expérience | 2 an(s) et plus |
| Horaire | jour |
| Déplacements | avion : minimes · route : modérés |
| Milieu de travail | Bureau, Domicile, Chez les clients |
| Position | Assis et debout |
| Exigences physiques | physique faible · soulever 44 lb · ordinateur élevé |
| Langues | English |
| Permis et certifications | CompTIA A+, Microsoft MS-900, Microsoft MD-102 |
| Permis de conduire | exigé, avec véhicule |
| Formation | Collégial (DEC) (exigé) |
| Domaines d’études | Information Technology |
| Avantages mentionnés | Congés payés généreux, Régime de retraite, Aide aux études, Mieux-être, Aide au transport en commun |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Hoskin Group
Profil d’entreprise sauvegardé
Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.
Whether you require monitoring or testing instrumentation, rentals/service, we are where you need us to be across Canada
Description complète de l’entreprise
Since 1946, Hoskin Scientific has been the Canadian leader for supplier of environmental, geotechnical, and industrial instrumentation. With offices in Vancouver, Edmonton, Oakville, and Montreal our customers are able to receive local sales, rentals and technical support in: Environmental: Sampling and monitoring instruments for air, water and soil for the environmental, agricultural, mining and forestry markets. Geotechnical and Materials Testing: Materials and Product testing for soil, asphalt, petroleum, concrete, cement, food and cosmetic industries. Instrumentation: Sensors, transducers and instrumentation for industry, manufacturing, research and development and factory automation. Integrated Systems: Integrated Systems – Hardened and tested solutions for real-time monitoring systems. Remote data from anywhere you work, designed to exceed the requirements of any application.
- Abonnés LinkedIn
- 4 821
- Personnes associées sur LinkedIn
- 143
- Bureaux déclarés
- Unit 101 - 2388 Canoe Avenue, Coquitlam, British Columbia V3K 6C2, CA
- 3280 South Service Rd West, Suite 5, Oakville, Ontario L6L 0B1, CA
- 10200 De la Côte-de-Liesse Rd, Lachine, Quebec H8T 1A3, CA
- 11540 184 St NW, Edmonton, Alberta T5S 2W7, CA
- Catégories d’activité
- Industrial Engineering
- Machinery Manufacturing
- Mechanical Engineering
- Manufacturing
- Autres noms enregistrés
- Hoskin Group
- Hoskin Scientific Limited
- Le profil indique une agence de recrutement
- Non
- Investissement total déclaré
- 0
La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.
Since 1946, Hoskin Scientific has been the Canadian leader for supplier of environmental, geotechnical, and industrial instrumentation. With offices in Vancouver, Edmonton, Oakville, and Montreal our customers are able to receive local sales, rentals and technical support in: Environmental: Sampling and monitoring instruments for air, water and soil for the environmental, agricultural, mining and forestry markets…
| Champ | Valeur |
|---|---|
| Secteur | Wholesale Machinery |
| Taille | 201-500 employees |
| Siège social | Coquitlam, British Columbia |
| Type d’organisation | Privately Held |
| Fondée en | 1946 |
| Offres sur Jobsy | 6 |
| Voir la page |
Hoskin Scientific has been around for 80 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.
Principal Accountabilities
- Purpose & Values: Live and demonstrate the company’s purpose and values, delivering an excellent customer experience with integrity, respect, and continuous improvement.
- Responsibilities:
- Respond to, log, prioritize, and document support requests in the help desk ticketing system
- Troubleshoot and resolve first-line hardware, software, network, and account issues; escalate to the Systems team with clear notes when needed
- Support IT infrastructure, including servers, networking, Wi-Fi, and backups, working with the Systems team
- Help support staff at all six offices across Canada, on-site and remotely, including hybrid and remote workers
- Handle password resets, account lockouts, MFA, and Windows Hello for Business enrollment
- Onboard and offboard staff: Active Directory / Entra ID accounts, Microsoft 365 licensing, mailboxes, and timely access removal
- Image, deploy, and manage laptops and mobile devices using Microsoft Intune
- Support Microsoft 365 apps, Teams, Exchange Online, printers, peripherals, and meeting room AV
- Maintain IT asset inventory and hardware lifecycle records
- Write and update knowledge base articles and how-to guides for staff
- Follow security, access-control, and change procedures, and keep records that support compliance audits (e.g., SOC 2)
- Support IT projects and rollouts as assigned
- Perform additional duties as assigned to support the IT team and organizational goals.
Key Working Relationships
- Staff at all Hoskin Group offices: timely, friendly support and updates on requests.
- IT Systems team: clear escalations and project collaboration.
- Vendors: log and follow up on support cases.
Education / Experience
- Diploma in Information Technology or a related field, or equivalent experience
- 2–3 years of hands-on experience in a help desk or desktop support role
Required Knowledge / Skills
- Working knowledge of Windows 10/11, Microsoft 365, and Active Directory / Entra ID
- Familiarity with MFA, basic networking (DNS, DHCP, Wi-Fi, VPN), and printers
- Customer-focused, with clear verbal and written communication
- Attention to detail, good time management, and the ability to juggle changing priorities
- Logical problem-solver who knows when to escalate
- Valid driver’s license and access to a reliable vehicle
Nice to Have
- Experience with Intune, Exchange Online, or VMware; PowerShell basics
- CompTIA A+, Microsoft MS-900 or MD-102 certification
Work Environment / Physical Demands
- Environment: Combination of office-based work, hybrid, and remote work.
- Early shifts start at 7:30 AM; occasional after-hours work for rollouts or urgent issues
- Travel between Calgary and Edmonton about 10% of the time using a reliable vehicle
- Occasional travel to our other offices across Canada for rollouts such as migrations and updates
- Prolonged periods at a desk; lifting and moving IT equipment up to 20 kg
Benefits:
- Hybrid Work
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Journal
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