Publié il y a 22 jours
IT Support Technician L2
@ Mon Technicien
Canada
En bref
Mon Technicien is hiring an IT Support Technician L2 to handle Level 2 support tickets for Quebec SMEs, covering Windows, Microsoft 365 and network issues. The role also supports Level 1 technicians and documents solutions. The posting lists comprehensive group insurance, RRSP with employer contribution, and flexible hours.
Responsabilités :
- Handle Level 2 support tickets
- Resolve intermediate to advanced incidents
- Support Level 1 technicians
- Escalate complex issues to Level 3
- Document solutions and procedures
Résumé des exigences :
- 3 to 5 years of IT support experience
- Strong Windows environment knowledge
- Hands-on Microsoft 365 experience
- Intermediate networking knowledge (DNS, DHCP, VPN)
- Bilingual French and English
- Strong technical documentation skills
Outils et compétences
Avantages mentionnés
Source et dates
Type de source non vérifié · glow
- Date publiée par l’employeur
- 2026-10-19
- Première détection par notre source
- 2026-10-26
- Mise à jour du dossier source
- 2026-10-26
Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.
Détails du poste
| Niveau | Intermédiaire |
| Domaine | TI |
| Expérience | 3 an(s) et plus |
| Milieu de travail | Bureau |
| Position | Surtout assis |
| Exigences physiques | physique faible · ordinateur élevé |
| Langues | English, French |
| Avantages mentionnés | Congés payés généreux, Horaire flexible, Régime de retraite, Service de garde |
Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.
Mon Technicien
| Champ | Valeur |
|---|---|
| Offres sur Jobsy | 6 |
At MYTECHNICIAN, we’ve been helping Quebec SMEs grow for over 25 years, driven by a team of more than 60 passionate IT professionals. Our strength? A strong team culture, genuine collaboration and a human, flexible and stimulating work environment, where ideas matter and fun is part of everyday life.
As we continue to grow, we’re expanding our team and looking for talented people who want to get involved and make a real contribution to the success of a well-established, forward-thinking local company.
WHAT WE OFFER
Benefits that truly make a difference
- Comprehensive group insurance: life, disability, prescription drugs and dental
- Telemedicine services
- RRSP with employer contribution
- Flexible hours for better work–life balance
- Flexible compensation: customize your salary and vacation
- À la carte services: restaurants, physical activities, getaways
- Additional discretionary days off on top of vacation
A workplace that makes you want to get involved
- Modern offices with recreational areas (darts, foosball, board games)
- Snack bar: coffee, apples, popcorn and slushies
- On-site showers for fitness enthusiasts
- Memorable social activities
- Reduced summer hours: Fridays off at noon
- Wellness monitoring with Officevibe
Exclusive MT perks
- Access to a private island with a cottage
- Access to a luxury condo in the heart of Montréal
- Parents on the Run: free on-site childcare
- Partage Club membership, promoting the sharing economy
YOUR ROLE
Do you want to expand your technical skills, tackle a variety of challenges and play a key role in delivering high-quality service to clients?
Do you enjoy going beyond the initial diagnosis, analyzing technical issues and working closely with your team?
We’re looking for someone like you to:
- Handle Level 2 support tickets according to established processes.
- Analyze and resolve intermediate to advanced technical incidents.
- Resolve issues related to Windows, Microsoft 365 and network environments.
- Support Level 1 technicians and help them develop their technical skills.
- Escalate more complex issues to Level 3, providing clear analysis and complete documentation.
- Document solutions, procedures and best practices to enhance the knowledge base.
- Help maintain the stability and performance of client environments.
- Contribute to the continuous improvement of support processes and standards.
- Communicate clearly and professionally with clients and internal teams.
WHAT WE’RE LOOKING FOR
- 3 to 5 years of IT support experience, ideally in an MSP or multi-client environment.
- Strong knowledge of Windows environments (workstations and servers).
- Hands-on experience with Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID).
- Intermediate networking knowledge (DNS, DHCP, VPN).
- Bilingual (French and English, spoken and written).
- Ability to effectively diagnose and resolve technical issues.
- Strong technical documentation and procedure-writing skills.
- Analytical, organized and self-directed.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong customer service mindset and commitment to quality.
Journal
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