Jo Malone Beauty Advisor

Opportunity, growth, and meaningful rewards! We offer:

• Generous paid time off (vacation or sick)
• Holiday pay

• *Tuition reimbursement

• Employee discounts across all company brands

• Employee assistance program

• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Advertised Compensation: $19.50 CAD

This Beauty Advisor (Jo Malone) – Full Time Job Is For You, If You Would Enjoy:

Provide a complete shopping experience for our customers including enthusiastic, helpful assistance and expansive knowledge of the full range ofJo Malone products. The primary responsibility is customer service and sales through exceptional communication skills and artistic ability. In addition, this position will maximize sales potential, team building and maintenance of impeccable customer service and presentation standards.

Your Team is counting on you as a Jo Malone Beauty Advisor to:

• Have open availability mornings, afternoons, evenings, weekends and holidays
• Work a Full-Time schedule

Specific Requirements

Customers

• Provides exceptional world class customer service through consistently demonstrating Company selling techniques.
• Ability to professionally sample products as applicable.
• Inspiring customers to express their individual beauty by providing them with a complete shopping experience, including enthusiastic, helpful assistance and product knowledge of fragrance requirements.
• Conduct product demonstration and skin analysis on customers to assist in building their skincare regimen.
• Recognize the unique needs of customers by tailoring recommendations based on the needs of the international consumer
• Provide friendly and informed information about the brand as well as the full range of products available in the store

People

• Communicates Customer and product feedback/issues to Manager.
• Inform Management of any Health & Safety Issues
• Handles customer objections appropriately and professionally at all times

Sales & Operations

• Practices good counter practices.
• Maintains quality store visual merchandising and cleanliness standards, ensuring merchandised and displayed as per brand standards.
• Replenish stock based on brand shelving guidelines and company policy.
• Place counter product displays and change product testers when needed.
• Expected to achieve daily/weekly/monthly sales targets.
• Assists in ensuring store inventory on-hand is correct and assists with inventory counts.
• Maintains store and brand image by adhering to dress guidelines.
• Upholds brand and company standards which include grooming, counter appearance and service delivery.
• Ensures work area is kept clean and organized.
• Practices safety consciousness at all times.
• Performs all other responsibilities as directed by the business or leadership team of which the team member is capable of performing.

Experience/Skills Required

Essential:

• Minimum of 2+ years of beauty sales experience. Skincare and luxury experience is a must.
• Excellent customer service skills and demonstrable experience in dealing with difficult customers.
• Ability to effectively manage customer expectations and build loyal customer relationships.
• Aware of market-leading skincare brands and their unique selling points
• Knowledgeable about skincare regimens, ingredients, skin types
• Makeup artistry an asset
• Clearly understands shopper behaviour in travel retail
• Excellent interpersonal and communication skills.
• Must be completely reliable.
• Relates well to all people, across cultures, genders, ages, and knowledge of skincare products
• Must be able to demonstrate excitement for and the ability to provide inspirational, authentic and personalized customer service
• Excellent Organizational skills
• High School Diploma or equivalent, bachelor’s degree preferred
• Must meet expectations of current position and no performance issues on file.
• Flexible availability. Scheduling required: Mid Shifts as early 10am; and Closing Shifts as late as 2am.

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).