Junior Collision Estimator

Fix Network is a global leader in repair and restoration services for vehicles, homes, and businesses, supporting a growing family of locally owned and operated brands in collision repair, mechanical services, glass care, and property restoration.

The role as a Junior Estimator is to ensure that the customer receives a legendary customer service experience. The Junior Estimator needs to ensure accurate repair plan and estimated completion date is provided. The Junior Estimator is responsible for client sales and service activities to maximize revenue, profitability, and client satisfaction. Actively seek value-add sales opportunities and maximize gross profit when creating estimates. The Junior Estimator manages communication and contact with clients and insurance partners to ensure client satisfaction. The Junior Estimator works closely with the CSR & production team, and is responsible for providing accurate information to customers and insurance companies in terms of pricing, damage, and estimated time of repair.

Core Competencies

· Quality Orientation

· Customer Service Approach

· Time Management

· Problem Solving

· Accountability and Dependability

· Decision Making and Judgement

· Providing Consultation

· Research

· Ethics and Integrity

· Planning and Organizing

· Enforcing Laws, Rules and Regulations

· Mediating and Negotiating

· Coaching and Mentoring

· Communication

· Energy and Stress Management

· Teamwork

Job Duties

· Review insurance assignment, repair orders and estimates for repair cost and plan work to be performed

· Utilize a repair vs. replace philosophy when writing all estimates

· Help Intake vehicles, and create estimates that adheres to insurance and shop’s standards

· Collaborate with production and parts manager to ensure production and profitability targets are met

· Create repair estimates for clients according to insurance company’s best practices

· Take required photos of damages

· Actively seek value-add sales opportunities when inspecting the vehicle

· Develop estimates with a focus on projected gross profit, while managing severity

· Uploading to and updating files for, our insurance partners timely and accurately

· Collaborate with CSR to ensure exceptional follow-up and service

· Monitor vehicle production in collaboration with production and parts manager to ensure timely delivery

· Review completed repair to be sure all operations are complete to company standards

· Close RO files and track job performance in collaboration with Production and Parts Manager to optimize profitability

· Maintain complete knowledge and comply with company and departmental policies, procedures and standards

· Maintain a clean and orderly work area in order to comply with all health & safety procedures

· Other related tasks as required

Requirements

· High school or college automotive body repair diploma

· At least 1-3 years of collision repair experience in estimating/sales

· Experience in and competence with estimating systems (Ultramate, Mitchell Cloud Estimating & Connect and BMS (Mitchell RepairCenter)

· Possess a valid drivers' license

· Proven leadership and track record of success

· Ability to work independently in a busy environment

· Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment

· Ability to effectively communicate both verbally and in writing

· Ability to work well under pressure

Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times

Working Conditions

· Exposure to loud noises

· Work both indoors and outdoor.

· The salary range for this position starts at $60,000 annually.

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are committed to providing equal employment opportunities to all qualified candidates. Reasonable accommodations are available throughout the recruitment process and employment journey in accordance with applicable laws. If you require an accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

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