Junior IT Support

Junior IT Support Partner

General Information

Missisauga, Ontario, Canada

Iconic Power Systems takes pride in consistently delivering high-quality products and services. We believe that safety, quality, skilled people, and experience allow us to deliver truly lasting value to our client’s projects outcomes.

If you are motivated by innovation, growth, teamwork, and complete client satisfaction, we have a career for you.

We offer an attractive remuneration package including health and RRSP benefits.

Basic Function

The Junior IT Support Partner is responsible for providing IT Support to optimize operational efficiency through the resolution of technical issues, maintenance of hardware and software systems, and support of ongoing IT improvements.

Reporting to the IT Director, this customer-focused role is dedicated to delivering high-quality service across the organization. The ideal candidate will have experience providing IT support and guidance within a fast-paced, growth-oriented environment.

Qualifications

Education

• Diploma in Information Technology or higher.

Experience

• 1-2 years of experience in desktop/server and Azure environments.

Skills

• Knowledge of computer hardware, software, networks, and Azure.
• Ability to determine IT needs and help end-users.
• Experience in documenting processes and monitoring performance metrics.
• Ability to keep up with technical innovation and trends in Information Technology.

Personal Characteristics

• Safety - We go home safe every night.
• Integrity - Around here our word means something.
• Quality - Our quality stands on its own.
• Accountability- We provide solutions, not problems.
• Teamwork - Great people working together.
• You have a calm demeanour and thrive in high-stress situations. You possess a nimble mind – You can think on your feet and resolve issues quickly.
• Capable of implementing a culture of winning. We win the projects we want to win!
• You are someone people rely on. You are responsible and dependable.
• Approachable by all levels.
• Not afraid to approach difficult situation and dig in to find a solution,
• Self-motivated to make improvements and get tasks done on time – you want to see others in the company get the information they need at the right time.
• Leadership - willingness to lead, take charge, offer opinions and direction to all direct reports.

Other

• Must have a Class 5 Driver’s License
• Exceptional interpersonal and communication skills.

Duties

• Work closely with the current IT service provider to provide an extra layer of deskside, server and Azure technical support where required by monitoring ticketing system and stepping in where required or by responding to in person requests.
• Lead the account set up and procurement of equipment for all new users as well as dealing with terminations and the redistribution of equipment.
• Assist with Asset management - manage company asset register for Laptops, iPads, Printers, and TELUS devices.
• Assist with License Management (Adobe, Asana, Autodesk, Bentley MicroStation, Bluebeam, CDEGS, PLS CADD, Primavera, Pull Planner and Raster Design).
• Assist with Hardware Procurement – Lenovo, Amazon, Staples, BestBuy, CDW, Konica, tom Harris/TELUS, Matrix Communications, YYC TV Installations, R2-D2, National Alarm & Southern Sound Inc.
• Perform Monthly Patch Management Auditing and Reporting.
• Perform Monthly SLA Auditing and Reporting.
• Perform Monthly AltaLink Cybersecurity Auditing and Reporting. Act upon score depreciation items upon management approval.
• Assist with budget creation and reporting.
• Work closely with the Business Partner on IT related opportunities.
• Any other IT duties as required.

Additional Information

The above statements are intended to describe the general nature and level of work being performed by this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All staff may be required to perform duties outside of their normal responsibilities from time to time.