Key Account Manager

*Candidate Must Live in Greater Surrey or Abbotsfurd, BC Area

Purpose and Scope

• The Key Account Manager is responsible for achieving sales objectives in assigned territory through the development, maintenance, and enhancement of the business. These customers include oncologists, urologists, nurses, pharmacists, pharmacy and therapeutics groups, teaching institutions, hospitals and formulary committees. The KAM is responsible for ensuring customer’s clinical conviction in the product and seeing the sale through to its conclusion by providing sufficient training and ongoing customer service. The KAM will develop territory business plans and work with the sales management team to maximize the impact of sales and marketing plans and tactics.

Essential Duties & Responsibilities

• Develop and maintain business relationships with targeted physicians, health care providers and customers focusing on the promotion of Tolmar products
• Create, maintain and increase sales within designated territory by maximizing the appropriate use of Tolmar products of the targeted audience.
• Call on health care providers and health-related organizations within assigned territory.
• Strategically identify and develop relationships with non-prescribing health care providers that influence decision making in accounts such as CEOs, CFOs, Nurse Navigators, injecting nurses, Medical Assistants, office managers and personnel, etc.
• Understand impact of local procurement organizations, Group Purchasing Organizations, and other health organizations in geography.
• Provide community oncology practices, urology practices and hospitals with training, technology troubleshooting and ongoing customer service.
• Communicate and partner regularly with other KAMs to successfully manage accounts that overlap across multiple geographies.
• Evaluate and monitor sales data reports weekly to manage business needs promptly and effectively.
• Demonstrate advanced business acumen and granular account acumen management skills.
• Convert potential leads to active users, and provide or arrange for necessary training of those offices.
• Demonstrate thorough knowledge of products by effectively communicating appropriate clinical, technical, therapeutic, disease state and product information to customers.
• Successfully promote the appropriate on-label use of approved products.
• Develop and deliver informative sales presentations based on individual customer needs to maximize sales of the product portfolio.
• Maintain up-to-date database to document sales call information, trends, future call objectives, sampling data and overall territory performance.
• Complete routine reports and be compliant with industry, regulatory and company guidelines.
• Prepare annual business plans and conduct quarterly analysis of the territory performance vs. plan.
• Attend and represent the Company at scientific meetings and community events, as appropriate.
• Attend and travel for Company meetings.
• Manage usage and inventory of promotional items to support offices.
• Abide by Administrative Expectations as defined by KAM SOPs: Submit expense reports regularly as outlined, enter sales calls in CRM system daily or as indicated by National Sales Director, enter company car mileage weekly, maintain company car as required by Fleet Maintenance.
• Manage promotional budget effectively and in a compliant manner.
• Manage relationships internal and external of the Company to support pull through of business.
• Partner with different departments in the Company as the business requires.
• Abide by the Company’s email and communication SOPs.
• Perform various other duties as assigned.

Core Values

• This position is expected to operate within the framework of Tolmar’s Core Values:
• Center on People: We commit to support the well-being of our patients. We are committed to treating our employees and those we serve as valued partners. By placing people at the heart of our actions, we actively engage, invigorate, acquire knowledge, and grow together.​
• Are Proactive & Agile: We embody a culture of engagement and action. With a hands-on approach, we fearlessly adapt to change. We anticipate, respond swiftly and efficiently to ignite a spirit that propels us towards extraordinary outcomes.​
• Act Ethically: We are committed to consistently conducting our business in an ethical, compliant, and socially aware manner, in line with our purpose of positively impacting lives. We actively cultivate diversity, equity, inclusion & sustainability in our workplace.
• ​Constantly Improve: We are committed to a collaborative & proactive effort to improve our products, systems, processes, and services by reducing waste, increasing efficiency & improving quality.​
• Are Accountable: We think, act, and communicate with honesty, transparency, and clarity in alignment with our core values. We don't compromise our values for near term gain. We take accountability & ownership of our work, actions, successes, and setbacks. We strive to deliver our best as we shape the future.​

Knowledge, Skills & Abilities

• Knowledge of Microsoft Office products including Outlook, Word, PowerPoint and Excel.
• Excellent interpersonal, written and verbal communication skills.
• Excellent analytical skills and proven strategic thinker.
• Advanced Skill in organization and follow-up.
• Skill in negotiation and selling techniques with demonstrated accountability in executing sales plans.
• Aptitude for learning technical and scientific product relation information.
• Highly motivated for success with a “can do” attitude.
• Ability to work independently.
• Ability to manage multiple projects both inside and outside the organization.
• Ability to work with multiple interruptions and tight deadlines.
• Ability to execute effective business plans for assigned territory.
• Ability to develop working relationships with both internal and external customers and work as a team player with employees at all levels.
• Ability to take initiative in the absence of precise direction.
• Ability to demonstrate good judgment, discretion and compliance to industry ethical guidelines.
• Demonstrates assertive selling techniques including asking for business on every call.

Education & Experience

• Bachelor’s degree in science, business or related field.
• Two or more years of successful sales experience in the pharmaceutical industry.
• Consistent track record of exceeding sales quotas
• Ability to be approved and insured to drive company car including valid driver’s license and good driving history
• Reside centrally within the territory

Working Conditions

• Office environment; requiring sitting and standing.
• Overnight travel is required up to 20%.
• Ability to lift 50 pounds.
• Travel by air as required.
• Availability to work extra hours and on weekends as necessary.

Compensation

Tolmar compensation programs are focused on equitable, fair pay practices including market-based base pay and a strong benefits package. The final compensation offered may vary from the posted range based on the selected candidates qualifications and experience.

The pay range for this position at commencement of employment is expected to be between:

• <3 years of experience with proven sales results: $115,000-$130,000
• 2-5 years of experience with proven sales results: $120,000-$140,000
• 5+ years of experience with proven sales results: $135,000-$155,000

howewer, while salary ranges are effective from 1/1/26 through 12/31/26, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities.