Key Holder

We are hiring for a part time Key Holder!

When you walk into a Lammle’s store, you’re welcomed with genuine Western hospitality that makes you feel like part of the family. You live and breathe the Western lifestyle and genuinely enjoy it. Your ability to build relationships comes naturally, whether it’s helping customers find the perfect pair of cowboy boots or creating a memorable experience.

You are motivated by achieving results, exceeding business objectives and goals, and delivering exceptional customer service in a retail environment. As a leader, you foster an environment that inspires and develops your team, creating high performers. You thrive in a fast-paced setting, balancing multiple priorities with confidence and energy.

Most importantly, you’re passionate about every customer and team member’s experience, delivering the authentic hospitality, expertise, and sense of community that define the Lammle’s Experience.

Taking the reins as a Lammle’s Key Holder:

Customer First:

• Deliver exceptional customer service that reflects the Lammle’s Experience in every interaction
• Lead by example on the sales floor, building genuine customer relationships and supporting sales performance
• Identify customer needs and share product knowledge to help customers make confident purchasing decisions
• Strive to achieve personal productivity and sales goals while supporting the team in reaching store objectives
• Communicate company promotions and ensure consistent customer service standards across the team

Operational Excellence:

• Support day-to-day store operations in line with Lammle’s culture, performance standards, and company policies
• Assist with the implementation of company programs, procedures, and training standards as directed
• Support inventory accuracy and loss prevention efforts to minimize shortages and inventory adjustments
• Complete markdowns and merchandise transfers accurately and on time
• Maintain a clean, organized, and well-maintained store, keeping floors and walkways free of obstacles
• Help ensure store equipment is operating properly, report maintenance concerns, and train staff on proper use
• Maintain effective communication with store leadership and the Customer Service Centre

Merchandise Mindset:

• Lead merchandise display and presentation in line with Lammle’s visual standards and brand image
• Support seasonal merchandising, promotions, and product placement based on store needs and company direction
• Use windows and storefronts effectively to showcase products and promotions
• Coach Outfitters on product knowledge and merchandise presentation
• Demonstrate a genuine passion for Western wear and share that knowledge with customers and team members
• Support the store’s overall merchandising strategy and identify opportunities to enhance presentation

People Focused:

• Be a champion of Lammle’s mission, values, and performance culture
• Lead by example, motivating and supporting team members throughout their shifts
• Assist with the training and development of store staff
• Provide ongoing coaching to strengthen product knowledge, customer service, and sales skills
• Contribute to a positive, respectful, and collaborative team environment
• Communicate clearly with team members and store leadership to support daily priorities

Skills:

• Ability to engage, inspire, empower, and motivate others
• Strong interpersonal skills and an outgoing approach to connecting with customers and co-workers
• Sales and customer service oriented, with the ability to identify opportunities and solve problems
• Ability to multitask and prioritize in a fast-paced retail environment
• Critical thinking skills and a proactive, innovative approach
• Self-motivated with an ownership mentality and a can-do attitude

Qualifications:

• Retail experience is an asset
• Knowledge of and passion for the Western lifestyle is preferred
• Open availability, including evenings and weekends

Why you should Saddle Up with Lammle’s:

• Competitive compensation package
• Health and Wellness Benefits
• Earned Vacation
• Company paid holidays
• Generous Employee Discount
• Growth opportunities

Working Conditions

• Ability to stand and walk for extended periods during shifts of up to 8 hours
• Ability to lift, carry, and move merchandise weighing up to 50 pounds
• Comfortable working in a fast-paced retail environment