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Publié il y a 4 mois

L3 Hyland OnBase Production Support Engineer

@ Astra North Infoteck Inc.

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Toronto, Ontario

8+ ans d’expérience
Postuler
SIGNAUX

En bref

Astra North Infoteck Inc. is hiring an L3 Hyland OnBase Production Support Engineer to resolve critical incidents escalated from L2 teams, lead root cause analysis, and run OnBase upgrades, releases and integrations. The role requires 8+ years of experience and deep OnBase, SQL and ITIL skills.

Responsabilités :

  • Resolve critical and complex incidents escalated from L2 teams
  • Lead root cause analysis and implement permanent fixes
  • Design and implement OnBase configurations and performance tuning
  • Lead production releases and stabilization activities
  • Guide L1 and L2 teams and drive SLA adherence

Résumé des exigences :

  • 8+ years of experience required
  • Deep expertise in Hyland OnBase administration, workflow, Unity and integration
  • Strong SQL and database troubleshooting skills
  • Experience with APIs, web services and middleware
  • Knowledge of ITIL incident, problem and change management

Outils et compétences

Hyland OnBaseSQLPowerShell
Source et dates

Type de source non vérifié · zoho

Date publiée par l’employeur
2026-07-13
Première détection par notre source
2026-10-11
Mise à jour du dossier source
2026-10-11

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauSenior
DomaineTI
Expérience8 an(s) et plus
Milieu de travailBureau
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

Postuler

Astra North Infoteck Inc.

Toutes ses offres
ChampValeur
Offres sur Jobsy421
Description

L3 Hyland OnBase Production Support Engineer​

Experience Required: 8+ Years

Must Have Technical/Functional Skills

• Deep expertise in Hyland OnBase including Administration, Workflow, Unity, and Integration

• Strong SQL and database troubleshooting skills

• Experience in enterprise application architecture and support models

• Experience with integration technologies including APIs, web services, and middleware

• Knowledge of ITIL-based incident, problem, and change management

Preferred Skills

• Experience in Insurance / Financial Services environments

• Exposure to OnBase migration, modernization, or transformation programs

• Experience with automation and scripting including PowerShell and batch jobs

• Experience with performance tuning and system scalability

Roles & Responsibilities

L3 Incident & Problem Management

• Resolve critical and complex incidents escalated from L2 support teams

• Lead root cause analysis (RCA) and implement permanent fixes

Platform Engineering & Optimization

• Design and implement OnBase configurations, performance tuning, and system improvements

• Handle upgrades, patching, and system enhancements

Architecture & Integration Support

• Provide SME support for integrations including APIs, middleware, and upstream systems

• Define best practices for document workflows and automation

Release & Change Governance

• Lead production releases, deployment strategies, and stabilization activities

• Ensure change compliance and risk mitigation

Operational Leadership

• Guide L1/L2 teams, reduce incident backlog, and improve MTTR

• Drive SLA adherence and continuous service improvement

Outcome Focus

• Improve system resilience and reduce critical incidents

• Enable faster resolution of complex issues

• Optimize OnBase performance and scalability

• Ensure strong governance and release stability

Essential Skills

• Hyland OnBase Architecture

• OnBase Administration

• OnBase Workflow

• OnBase Unity

• Enterprise Content Management (ECM)

• APIs and Middleware Integrations

• SQL and Database Troubleshooting

• Root Cause Analysis (RCA)

• Problem Management

• Workflow Optimization

• Automation

• Migration and Upgrade Support (OnBase → Appian / CP4BA)


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