Lead, CLSU (Commercial Lines Service Unit)

About Us

KRGinsure, a trusted tradename of RRJ Insurance Group Limited. with over a century of heritage (est. 1906), is one of Ontario’s leading brokerages with branch offices across Southern Ontario. We pride ourselves on tailored solutions, strong market relationships, and dedicated claims support.

Position Summary

We’re looking for an experienced Lead, CLSU to join our Commercial Lines Service Unit (CLSU). This hands-on role supports the processing and administration of mid-market and large commercial accounts, while working closely with Producers, Senior Account Managers and Senior Placement Brokers. The position provides accurate and timely policy processing and serves as a senior resource and escalation point for the CLSU when the Director is unavailable.

This role does not have direct reports or formal people-management responsibilities.

Position Type: Full-time, permanent

Role Status: Replacement

Location: Preferably Toronto or Durham; will consider other offices for the right candidate.

Primary Responsibilities

• Process and administer mid-market and large commercial accounts, including complex and multi-policy clients
• Complete renewals, endorsements, cancellations, policy changes, certificates, invoicing and other commercial policy transactions
• Review insurer documentation and maintain accurate account information and documentation within EPIC
• Work closely with the KRG account team to ensure servicing requirements are completed accurately and on time
• Handle complex processing requests and assist CLSU team members with technical, procedural and workflow questions
• Act as a senior resource and escalation point when the Director is unavailable, assisting with workload prioritization and operational issues as required
• Support onboarding, workflow consistency, process improvements and other Commercial Lines initiatives

Knowledge, Skills and Requirements:

Licensing & Education

• Active RIBO license is required
• Minimum 5 years of commercial insurance experience, including mid-market and/or large commercial accounts.
• EPIC experience is a strong asset

Technical & Interpersonal Skills

• Strong knowledge of commercial insurance coverages, policy documentation and insurer requirements
• Proven ability to administer complex commercial accounts and resolve processing discrepancies
• Strong organizational, problem-solving and communication skills with excellent attention to detail
• Ability to provide guidance to colleagues while remaining a hands-on member of the team

Compensation Range: $80,000 (75%) - $110,000 (125%)

Placement on the range is based on proven skills and experience related to the position. Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate’s qualifications and experience, with consideration given to internal equity. It includes variable commissions and potential performance-based bonus.

Why Join Us

We offer an attractive compensation package and commission incentives, plus:

• Hybrid work flexibility
• Matching Group RRSP contributions
• Two paid personal days each year
• EFAP available through our group health benefits
• Professional membership fees (including RIBO, IBAO, IIC)
• Professional development and educational reimbursement
• Free parking and professional office space

RRJ Insurance Group Ltd. is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required. RRJ does not use AI to screen and/or assess candidate applications.