Lead Security Technician

Location: Langley, BC (with travel to customer sites throughout the Lower Mainland and Fraser Valley)

Employment Type: Full-Time

Reports To: Operations Manager / Project Manager

About Complete Security Installs

Complete Security Installs is a leading provider of integrated security solutions, specializing in access control, CCTV, intrusion detection, alarm monitoring, and video verification systems. We are committed to delivering high-quality installations and exceptional customer service while building long-term relationships with our clients.

We are seeking an experienced Lead Security Technician to oversee field installations, mentor junior technicians, and serve as the technical leader on projects ranging from small commercial systems to large integrated security deployments.

Position Summary

The Lead Security Technician is responsible for the installation, commissioning, troubleshooting, and maintenance of electronic security systems. This role combines hands-on technical expertise with leadership responsibilities, ensuring projects are completed safely, efficiently, and to company standards.

The ideal candidate is a strong technical problem solver, effective communicator, and natural mentor who takes pride in delivering high-quality work and exceptional customer experiences.

Key Responsibilities

Technical Leadership

• Lead installation and commissioning of access control, CCTV, intrusion alarm, intercom, and integrated security systems.
• Interpret project drawings, wiring diagrams, and scopes of work.
• Configure and troubleshoot networked security devices and software platforms.
• Perform system testing, verification, and customer walkthroughs.
• Diagnose and resolve technical issues in the field and during system commissioning.

Project Execution

• Coordinate field activities and manage project workflows.
• Ensure installations are completed according to scope, schedule, and quality standards.
• Identify and document site issues, scope discrepancies, and change requests.
• Maintain accurate project records, service reports, and as-built documentation.
• Communicate effectively with project managers, office staff, and customers.

Team Leadership

• Direct and mentor apprentice and junior technicians.
• Promote safe work practices and adherence to company standards.
• Conduct quality control reviews of completed installations.
• Assist with technician training and development.

Customer Relations

• Serve as the primary on-site technical representative.
• Build positive relationships with clients, contractors, and facility managers.
• Clearly explain system operation and training to end users.
• Handle customer concerns professionally and proactively.

Required Qualifications

• 5+ years of experience installing and servicing commercial electronic security systems.
• Strong experience with:
• Access Control Systems
• CCTV / Video Management Systems
• Intrusion Alarm Systems
• Structured Cabling
• Low Voltage Electrical Systems
• Network Infrastructure and IP Devices
• Ability to read and interpret blueprints, wiring diagrams, and specifications.
• Valid driver's license with a clean driving record.
• Excellent troubleshooting and organizational skills.
• Strong written and verbal communication skills.

Preferred Qualifications

Experience with one or more of the following platforms:

• ICT
• Avigilon
• LenelS2
• DSC
• Kantech
• Salto

Industry certifications are considered an asset.

What Success Looks Like

A successful Lead Security Technician:

• Delivers projects on schedule and to a high standard.
• Maintains organized and professional job sites.
• Provides mentorship and leadership to junior technicians.
• Solves complex technical issues independently.
• Communicates effectively with customers and internal teams.
• Consistently represents the company professionally.

What We Offer

• Competitive compensation based on experience.
• Company vehicle.
• Company-provided tools and equipment.
• Extended health and dental benefits.
• Paid training and manufacturer certifications.
• Clear career advancement opportunities into Project Management and Operations leadership roles.
• Supportive team environment focused on professional growth and quality workmanship.

Ready to lead challenging security projects and help develop the next generation of technicians? Join Complete Security Installs and become part of a team that values quality, professionalism, and technical excellence.