Learning Services Assistant - FHLS - Appendix-D

Find Your Spot at Humber
At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day.

If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team.

Job Details:

Position Title: Learning Services Assistant

Job Type: Appendix-D

Duration of Need: Until October 29, 2027

Hours: 37.5 hours per week

Faculty/Department: Faculty of Health & Life Sciences

Campus/Location: North Campus; In-person

Payband: D

Salary: $28.38 - $32.70
Starting Salary: $28.38; Progression through the payband is in accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the payband.

About Faculty of Health & Life Sciences at Humber:

The Faculty of Health & Life Sciences is committed to sharing our knowledge and experience with students to help them become skilled, adaptable, compassionate and career ready graduates. Our faculty experts reinforce excellence and commitment to social justice and transformation as students train to work across a range of careers in the healthcare and wellness fields. Teaching and learning is student-centered with emphasis on technological innovation, diversity and integrated community and clinical industry collaborations. State-of-the-art facilities enhance learning, giving students a solid foundation for placement experience.

About Learning Services Assistant(LSA) Position:

Reporting to the Operations Manager, the Learning Services Assistant is the first point of contact for the Faculty of Health & Life Sciences (FHLS) and the main priority of this role is to provide outstanding frontline customer service and clerical support.

The Learning Services Assistant handles in person and telephone inquiries regarding FHLS program information and student support services and provides clerical support to Continuous Professional Learning (CPL), Work Integrated Learning (WIL), FHLS Operations and student advising. In addition, the role liaises with faculty and staff and the Humber community and supporting students with regsitration. The volume and diversity of students encountered enhances the customer service requirements of this role.

The Learning Services Assistant maintains a professional office environment by coordinating incoming and outgoing mail, schedules daily courier needs, maintains office supplies, trouble shoots photocopier issues and repairs, ensures the mailroom, the general office and kitchen area are organized and places maintenance calls as needed. Clerical duties include but at are not limited to, communicating class cancellations, mid-term and final grade deadlines, assisting with the distribution and collection of surveys and expedites internal deliveries to the test centre, human resources and finance, manages assignment mailboxes and assists with special events; booking of boardrooms and orders catering when required. The Learning Services Assistant also provides back up for other staff and may work on a variety of projects and initiatives as needed. Due to the nature of faculty operations this is a full time, in person position.

About You:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:

Education and Experience

• 2-year diploma or equivalent from a recognized educational institution in a related area such as education, business, or administration.
• The incumbent must have a minimum of 1-year related experience (Note: Work Integrated Learning will be considered)
• Strong oral and written communication skills
• Experience working in a busy office environment and the ability to manage multiple tasks simultaneously
• Ability to work in a diverse, dynamic, and multicultural environment
• Experience working with student information systems and/or relatively complex computer information systems
• Ability to take direction and work independently
• Proficient knowledge of MS Office Suite
• High degree of attention and focus to detail

If this sounds like you, we'd love to hear from you! At Humber Polytechnic we don't just accept difference we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!

What's in it for you?

• An opportunity to be a part of building Humber's future.
• Be part of a diverse, hard-working, and supportive team.
• Tools and technology that will allow you to succeed at your job.
• Amazing perks!

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted.

Equity, Diversity, and Inclusion
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement
At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment ([email protected]).