Learning Technology & Operations Manager

Who we are
You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

Are you our new Learning Technology & Operations Manager
Are you energized by the opportunity to create a lasting impact to the digital learner experience? Are you passionate about data integrity, process optimization, and building and leading a stable and scalable learning technology landscape, all while unlocking your own potential through continuous learning and coaching? If so, keep reading. As the Learning Technology & Operations Manager, you’ll make a meaningful impact by helping to strengthen and evolve our core learning systems (LMS/LXP), ensuring system standards, integrations, and system operational processes deliver an exceptional colleague experience while supporting firm-wide business priorities.

As a Learning Technology & Operations Manager your responsibilities will include:
• Use your coaching mindset to inspire, lead, and develop a high performing team, fostering collaboration, accountability, and adherence to learning operations standards.
• Ensure the L&D team is equipped with deep expertise of our core learning systems to consistently deliver a seamless digital learning experience.
• Contribute to and maintain a multi year roadmap for our core learning systems that’s aligned with the L&D strategy, best practices, operational standards, and firm wide strategic priorities.
• Serve as the subject matter expert on our core learning systems, leading and/or supporting initiatives that drive system adoption and continuous process improvement.
• Leverage learning analytics, system data, and user feedback to identify opportunities, measure impact, and guide platform enhancement decisions.
• Continuously optimize system workflows, automation, and configurations based on approved requirements, leveraging a strong process improvement mindset to enhance productivity and the user experience.
• Lead approved system enhancements, feature deployments, configurations, and upgrades in alignment with best learning practices and an optimal learner experience.
• Collaborate with IT to ensure learning system data is secure, stable, scalable, and governed through effective data governance practices.
• Evolve and maintain operational governance and standards via system data structures, templates, workflows, and processes.
• Take on or contribute to additional learning and development tasks and projects as assigned.

Doane Grant Thornton
If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca

Think you’ve got what it takes to be a Learning Technology & Operations Manager? Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick:
• Completed post-secondary education, professional certification or equivalent experience in training and development / instructional design, project management, or process design.
• 3+ years’ experience in a learning technology administration/leadership role, with a solid working knowledge and experience with learning technology including (but not limited to) Learning Management Systems and Learning Experience Platforms, SSO, CSS including how systems can be integrated or configured to communicate with each other.
• 2+ years’ experience as a people manager (asset).
• Additional certifications/experience in Design Thinking, Change Management, Project Management, Lean/Six Sigma, or Agile methodologies would be an asset.
• Demonstrated working knowledge of various learning content authoring tools and modalities and how these inform and enhance a learning strategy i.e. ILT, e-Learning, videos, podcasts and documents, observational assessment tools, forums, online learning plans and pathways etc.
• Excellent interpersonal and communication skills, and the ability to build relationships with individuals from all areas, role levels and functions in the firm.
• Background in/knowledge of accounting practices or experience working in a professional services environment would be beneficial.

At Doane Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

What's in it for you?

Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge-like benefits, Work from anywhere in Canada in the summer for 4 weeks, and more!

At Doane Grant Thornton, we believe compensation should reflect more than just market data—it should reflect you. We’re serious about compensation. We benchmark regularly across a wide spectrum of roles, industries, sectors, and levels to ensure our ranges are both competitive and current. But we don’t stop there. We also consider the unique strengths, experiences, and impact each individual brings to the table. Our salary ranges are reviewed annually, and where you land within the range depends on a mix of factors—your background, your skills, and how your contributions align with internal equity. To help start the conversation, the current salary range for this role is $90,000–$110,000 in Toronto. If the role is available in other locations, the range may differ to reflect local market factors.

Our special culture shines through when we have the opportunity to connect in person. That’s why we’re working in a model where teams are required to be together in the office 4 days per week.

Are you ready to Discover Your Purple?