Lifestyles Concierge_ON

Must be located in Ontario, Canada

Position Title: Lifestyles Concierge
Location: Ontario, Canada
Position Type: Permanent, Full-Time
Schedule: This position requires availability for assigned shifts, which may include evenings, weekends, and holidays based on business needs. Specific scheduling expectations will be communicated during recruitment

This is a newly created permanent position.

Position Overview

100% Remote in Ontario | Permanent Full-Time | Starting at $20.00/Hour

Love helping people and delivering exceptional customer experiences? Looking for a permanent remote opportunity without the pressure of sales? We'd love to hear from you!

Aspire Lifestyles is seeking experienced customer service professionals to join our team as Lifestyles Concierges.

In this role, you will respond to inbound requests through phone and email, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits. You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands.

Why Consider This Opportunity?

• 100% Work from Home: Fully remote opportunity.
• Compensation: $20.00 per hour, plus performance incentives.
• No Sales Pressure: No outbound sales, cold calling, or commission-based selling.
• Comprehensive Benefits: Medical, dental, and vision coverage.
• RRSP Match: Invest in your future with our company retirement plan.
• Full-Time Employment: 40 hours per week with fixed schedules.
• Paid Time Off: Vacation and personal time.
• Career Stability: Permanent, full-time employment with annual performance and compensation reviews.

Paid Training: Get the support you need to learn our systems and processes.

What You'll Be Doing

• Support inbound customer requests through phone and email.
• Deliver exceptional, highly personalized concierge services by curating extraordinary experiences, arranging exclusive dining reservations, entertainment, special events, and tailored lifestyle requests for premium customers.
• Research options and coordinate personalized experiences based on customer preferences.
• Provide accurate and timely responses to customer inquiries and service requests.
• Anticipate customer needs and identify opportunities to enhance their overall experience.
• Document customer interactions and manage cases using company systems.
• Navigate multiple systems while delivering professional, high-quality service.
• Maintain quality standards while meeting service and performance metrics.

What We're Looking For

• Minimum 2 years of interactive customer service experience.
• Call center or high-volume customer service experience preferred.
• Hospitality, travel, or loyalty program experience is highly valued.
• Personal global travel experience is an asset.
• Experience with GDS systems such as Amadeus, Sabre, or Galileo is highly valued.
• High school diploma or equivalent is required.

• Strong customer service skills and a passion for delivering exceptional concierge experiences.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage multiple requests and navigate various systems simultaneously.
• Strong attention to detail and time management skills.
• An investigative mindset with a passion for creating extraordinary customer experiences.
• Comfortable working independently in a remote environment and within a fast-paced, performance-driven setting.

Language Opportunities

We are currently recruiting individuals who are fluent in English, both verbal and written. Professional-level proficiency in any of the following additional languages is considered a strong asset:

• Spanish
• French

Please note: Language placement may vary depending on the client program supported.

Work Requirements

• Must reside in Ontario.
• This position requires availability for assigned shifts, which may include evenings, weekends, and holidays based on business needs. Specific scheduling expectations will be communicated during recruitment.
• This remote position requires a private workspace suitable for handling confidential client information and reliable internet connectivity meeting company technical standards. The role involves extended computer and telephone-based work, with reasonable accommodations available in accordance with applicable law.
• A reliable hardwired internet connection is required, with minimum speeds of 25 Mbps download and 5 Mbps upload while connected through the company VPN. Wi-Fi and satellite internet connections are not approved for this position.
• Ability to successfully complete required background screening, including a drug screen.

Ready for a New Opportunity?

If you have customer service experience and a passion for delivering exceptional concierge experiences, we'd love to meet you!

Join Aspire Lifestyles and bring your customer service expertise to an opportunity where exceptional service meets extraordinary experiences.

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Aspire Lifestyles is committed to ensuring accessibility for persons with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.