Litigation Support Specialist

ABOUT GOWLING WLG

At Gowling WLG, our commitment to excellence begins with our people. As an international law firm with offices in Canada, the U.K., Europe, the Middle East, and Asia, we’re proud to recruit and retain top talent who bring energy, insight, and a singular focus on delivering exceptional experiences – for our clients and each other.

We’re intentional about building a workplace that’s both high-performing and supportive, ensuring that everyone is empowered to do their best work and reach their full potential. Our culture is grounded in our shared values: Raise the Bar, Embrace Differences, and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career paths.

Whether you’re pursuing a role in law or business services, explore what’s possible and make your mark with Gowling WLG.

PROFILE

The Litigation Support Specialist provides eDiscovery, case management, project management, and litigation support to the firm’s clients and professionals across Canada. This role manages eDiscovery work through all phases of the EDRM for litigation, investigations, and regulatory and compliance matters. The Litigation Support Specialist will act as a liaison between lawyers, paraprofessionals, clients, IT, review teams, and outside vendors ensuring electronically stored information (ESI) is handled in a defensible, efficient, and cost-effective manner. Provides strategic advice on eDiscovery best practices, drawing on technical skill, case management, and project management expertise.

This position can be based in any of our Canadian offices and requires hybrid attendance in the office.

RESPONSIBILITIES

Project Management and Data Governance

• Coordinate the full EDRM process: identification, preservation, collection, processing, review, analysis, and production of ESI.
• Develop and manage project plans, budgets, metrics, timelines, and workflows so work is delivered on time and on budget.
• Monitor progress, identify risks, and escalate issues to case teams and other stakeholders.
• Provide regular reports on status, risks, and key milestones.
• Defensibly advise on, oversee, and execute data retention and disposition workflows.

Data Identification, Collection, and Processing

• Work with legal teams and clients to identify, preserve, and collect relevant ESI including engagement and oversight of external forensic vendors.
• Advise on defensible collection methods and attend collection calls and meetings when required.
• Ingest, process, import, export, client data, troubleshoot and resolve processing and ingestion errors.

Database Administration and Technical Support

• Administer Relativity and other review platforms, including views, layouts, fields, imaging, and OCR sets, leveraging structured analytics, technology assisted review, and Relativity aiR suite of tools.
• Set up user access, group security, and workspace permissions.
• Run search queries and work with case teams on culling, search, and review strategies.
• Troubleshoot technical problems with eDiscovery tools and processes.
• Create and maintain documentation of workflows, processes, and protocols for each matter.

Document Review, Quality Control, and Production

• Support document review and analysis so results are accurate, consistent, and defensible.
• Prepare productions that meet agreed upon production exchange specifications.
• Run quality control checks throughout each phase of a project to ensure productions are accurate, complete, and defensible.
• Work with internal and external review teams to meet document review milestones and deadlines.
• Produce reports and analytics to assist legal teams with review and production strategy.

Training and Continuous Improvement

• Train eDiscovery team members, lawyers, law clerks, paraprofessionals, and business services teams on eDiscovery tools, workflows, processes, and best practices as required.
• Assist with process improvement by updating templates, standards, guidelines, specifications, and training materials.
• Stay abreast of new eDiscovery and AI technologies, tools, trends, processes, and workflows impacting eDiscovery and litigation support.

Availability

• Hybrid schedule with flexible hours, including on-site work and weeknight or weekend overtime for urgent deadlines.

QUALIFICATIONS

Education and Background

• University degree or college diploma in law clerk, paralegal, or legal administration studies, or an equivalent combination of education and experience.
• 3 to 5+ years of experience in eDiscovery, litigation support, case management, project management, and paralegal or law clerk work in a law firm or legal setting.

Technical Skills

• Advanced skills in Relativity, RelativityOne, or RelativityAiR.
• Familiarity with other eDiscovery and document review tools.
• Ability to read, QC, and troubleshoot load files including DAT, OPT, CSV and other export formats.
• Advanced Microsoft Office and Microsoft 365 skills, including Excel (pivot tables, advanced formulas, macros).
• Solid understanding of eDiscovery best practices, legal and regulatory requirements, and industry standards.

Professional Skills

• Strong organizational and project management skills, including handling competing priorities under tight deadlines.
• Close attention to detail and a commitment to accuracy.
• Strong analytical, problem-solving, troubleshooting, and critical-thinking skills.
• Excellent written and verbal communication, including explaining technical concepts to non-technical people.
• Confidence working with lawyers, clients, and outside vendors, and the ability to work independently and take initiative.
• A team-oriented approach and the ability to stay professional under pressure.
• Discretion with sensitive and confidential matters.

Assets

• Relativity certifications, particularly Relativity Certified Administrator and Relativity Processing Specialist.
• ACEDS and PMP certifications.
• Membership and involvement in industry groups such as ACEDS, WiE, ILTA, DEED, and Sedona Canada.

BENEFITS/PERKS

Gowling WLG’s total rewards program is designed to foster a culture where high performance and personal well-being go hand-in-hand. We support your career and life with:

• 100% employer-paid health, dental, and mental health coverage, plus an annual lifestyle spending allowance
• Benefits coverage for Firm members and their dependents from day one!
• 15+ vacation days and hybrid work flexibility
• Parental leave top-up for 26 weeks (after 12 months of full-time employment)
• Group Retirement Savings Plan with employer match
• Financial protection through short & long-term disability, life, accident & critical illness insurance
• Employee & Family Assistance Program, guided CBT, and an internal network of 120+ trained Mental Health First Aid responders
• Recognition awards, appreciation events, and a supportive, collaborative work culture
• Perks and preferred pricing programs, referral bonuses and more

The starting range for this role is $90,000 to $105,000. Starting salary will be determined based on an applicant’s individual skills, competencies and unique qualifications. Gowling WLG employees have the potential to exceed this range based on tenure and performance.

This position is currently vacant and is open to both internal and external candidates. Gowling WLG is recruiting for this role to support ongoing firm needs and team operations.

This employer may use tools within our applicant tracking system that include artificial intelligence–supported features, such as automated candidate matching. These tools do not make hiring decisions; all screening, assessments, and selections are reviewed and completed by human recruiters and hiring managers.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you are in need of accommodation or support at any time during the recruitment process, please let us know.