Live-In Residential Building Superintendent

Since 1987, District Realty has been bringing tenants and property owners together to enjoy the best possible rental experience. With over 30 years of experience serving the Ottawa market, we’ve established ourselves as one of the first choices for residential and commercial renters. Property management clients can count on a solid history of maintaining and improving profitable income-generating assets, and apartment and commercial renters can count on the highest standards of service, communication, and care.

We think that Ottawa is one of the best cities in the world to live, work and play in, and we love to help our clients experience it to its fullest. Our diverse and loyal client base trusts us for our deep local and industry knowledge, client-first approach and unparalleled level of service.

The Live-in Building Superintendent is important to the successful operation of a multi-residential portfolio. The role is responsible for the physical maintenance and safety of the building and surrounding property and its occupants. The primary functions require the Building Superintendent to have a service-oriented approach, excellent communication skills, and work flexible hours including on-call requirements and month-end responsibilities.

Key Responsibilities

• Ensure the building is safe, clean, and presentable at all times
• Ensure a high level of client satisfaction is maintained through regular contact and proactive attention to resident needs
• Conduct business at all times with the highest standards of personal, professional and ethical conduct
• Handle all resident issues, inquiries, feedback, concerns and complaints quickly and professionally, escalate when required
• Meet and interact with residents in a courteous and professional manner
• Performs resident service requests in a prompt and friendly manner.
• Provide service information to residents, as required
• Showing units to perspective tenants

Administration / Health & Safety:

Understand and abide by company policies, the Residential Tenancies Act, Privacy Act, Health and Safety standards, Workplace Violence and Harassment, AODA including Accessible Customer Service, Municipal Property Standards By-Laws, and any other applicable legislation governing day-to-day operations -Be thoroughly familiar with and adhere to the company’s Health & Safety Policy

• Be familiar with and adhere to the company’s Health & Safety Policy
• Ensure a complete knowledge and understanding of WHMIS, and ensure all contractors and vendors comply with safe handling guidelines; immediately report infractions, hazardous conditions, or damaged equipment to supervisor
• Be thoroughly familiar with our emergency procedures including fire, flood, elevator entrapment, power outage, and mold remediation
• Administrative duties including use of technology, to document service requests and the resolution thereof

Maintenance:

• Have a thorough knowledge and understanding of all maintenance systems (pumps, emergency generators, boilers, HVAC, chillers, sprinklers, etc.)
• Complete maintenance requests within 24 hours to ensure resident safety and satisfaction
• Complete appliance repairs, routine plumbing repairs, repairs and maintenance requiring carpentry skills, painting, and basic electrical repairs
• Complete general maintenance in common areas including but not limited to the garage and parking lot, rooftop, mechanical rooms, etc.
• Ensure all mechanical and exit doors are secure and properly function at all times
• In the event of an emergency where the Property Manager is unavailable the superintendent will assume all responsibilities for ensuring the proper sub-trade is contacted and complete follow up until the situation is rectified
• Responsible for the opening and locking of apartment doors for maintenance and service personnel when entry by the resident has been duly authorized
• Review suites on turnover and complete a scope of work consistent with established policies and procedures
• Coordinate month-end duties and responsibilities including apartment inspections, scheduling of contractors for turnover
• Monitor building service contract performance to ensure prudent, cost effective practices are constantly observed
• Review and evaluate repairs and maintenance requests to ensure they meet budgetary and operational expectations
• Other duties within the scope, spirit and purpose of the job, as requested by management

Qualifications:

• Minimum High school education or equivalent is required
• Minimum of two (2) years of relevant work experience or an apprenticeship or combination thereof
• A passion for providing exceptional customer service delivery
• Good judgement and problem solving skills
• Attention to detail
• Ability to safely use and maintain tools of the job
• Knowledge of mechanical and HVAC systems and experience in related repairs
• Basic computer skills, including Microsoft Outlook
• Good communication skills (listening, verbal and written)
• Fluent in English. Other languages are an asset
• Knowledge of applicable legislation including Residential Tenancies Act, Privacy Act

Benefits:

• Company events
• Company pension
• Dental care
• Extended health care
• Housing allowance
• Vision care

Experience:

• Superintendent: 2 years (required)

Work Location: In person