Maintenance Manager

Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management in Canada. www.realstar.ca/ www.realstargroup.com/

We are currently seeking a Maintenance Manager to work and live at one of our properties located in Toronto/North York area. The Maintenance Manager provides critical hands-on leadership in a residential rental building. This includes effective, expense control, ensuring the proper physical maintenance of the building and surrounding property and daily management and training of maintenance and cleaning staff. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings.

What we offer to employees
Base Compensation is $83,000 (Includes apartment benefit)
Rent-free, apartment including utilities, cable and parking
Employer paid benefits (Medical, vision care, life insurance, and dental)
Quarterly bonuses based on property performance
Annual bonuses based on personal performance
Discounts on gym memberships
Recognition awards for years of service
Opportunity for career development
Annual holiday parties & summer BBQ’s
Extensive and ongoing training programs

Property Maintenance Responsibilities

• Thorough knowledge of all maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, swimming pool, sprinklers, etc.)
• Coordination of month-end duties and responsibilities, including
  • Pre-inspection
  • Scheduling of contractors and staff for the turnover of vacant units
• Oversee contractors of fire and life safety systems to ensure required maintenance and repairs completed properly
• Assist district manager and construction manager with managing execution of the annual capital plan and identifying current or future physical issues for repair
• Supervise staff , service providers and contrators and oversee quality of work performed
• Review and approve invoices for payment to contractors for services appropriately completed

Customer Service Responsibilities

• Ensure resident issues and service requests are addressed within 24 hours
• Promote a neighbourly and community atmosphere
• Meet and interact with residents in a customer friendly and professional manner
• Seek ways to exceed service expectations of residents

Management & Training Responsibilities

• Interview candidates and provide hiring recommendations to district manager
• Complete thorough orientation and training of new and existing staff (refer to schedule of training responsibilities)
• Foster an environment to encourage continuous staff development and a strong customer service attitude
• Establish and monitor work schedules of staff in accordance with corporate guidelines and to meet high turnover periods
• Manage staff including resolving conflicts and handling disciplinary action
• Thorough understanding of annual budgets and operating and capital plans

Fire Safety-Life Safety-Emergency Situation Responsibilities

• Comply with regular fire safety and life safety standards including keeping fire, Riskcheck, maintenance and preventative maintenance logs up to date, as well as completing and holding fire drills
• Extensive knowledge of emergency procedures including fire, flood, and mould and ensure staff has thorough understanding

Cleaning Responsibilities

The Maintenance Manager is required to manage, maintain and schedule staff to ensure the complex and grounds are kept clean daily in accordance with company standards. In addition, at certain times, they will be required to perform the following:

Exterior Duties

• Snow and ice removal, salting of all entrances, walkways, and rooftop accesses, and maintenance of snow removal log books
• Handling of garbage and recycling bins
• General maintenance of underground garage and parking levels, service rooms, foyers, patios, and rooftops (where applicable)
• Watering of gardens and lawns
• Pick up loose garbage around exterior of property and detect any serious deficiencies about curb appeal or hazards to residents

Interior Duties

• Vacuuming, sweeping, and mopping of carpeted or tiled common areas
• General maintenance of common areas (lobbies, elevators, hallways, stairwells, windows) and amenity areas (laundry rooms, swimming pools, recreation rooms)
• Dusting and cleaning of fire hose cabinets and bells and elevator tracks
• Maintenance and cleaning of garbage chutes, garbage rooms (walls, floors), recycling rooms
• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)

Vacant Units

• Thorough cleaning of all appliances, floors, walls, windows, kitchen, washrooms, and balconies
• Repair of minor maintenance items (i.e. Light fixtures, vents, filters, plumbing fixtures)
• Removal of garbage items and old/broken appliances

Skills and Experience Required

• Background in residential property management or related business experience (office administration, skilled-trade, handyperson)
• Strong customer service and selling skills
• Excellent communication skills to deal with residents, prospects, colleagues and trades
• Management skills to coach, train, and motivate staff and develop a team environment
• Maintain a professional and presentable appearance at all times
• Basic computer and keyboarding skills
• Ability to perform minor repairs and aptitude for mechanical systems
• Demonstrated cleaning skills
• One individual must be able to lift and push heavy objects, including garbage bins, furniture and appliances or perform snow removal duties, sometimes for extended periods of time

This posting is for an existing position but applicants may be considered for an upcoming position

#RS

We thank all those who apply, but only those selected for an interview will be contacted.

Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.

Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.