Maintenance Operations Analyst

The opportunity: drive maintenance excellence through analytics

The Maintenance Operations Analyst will specialize in supporting Maintenance and Engineering operations by analyzing data related to aircraft maintenance: on-time performance, efficiency, safety, and quality. You will focus on optimizing processes, reducing downtime, improving on-time performance, enhancing safety and quality standards, and ensuring compliance with regulatory policies and procedures. You will specialize in query and data model development and optimization, business intelligence reporting, and the use of other analytics and optimization tools. This is a unique opportunity to transform complex data into strategies that keep Canada’s largest regional airline operating at peak performance.

If you are naturally analytical, thrive on problem-solving, and want to make aviation safer and more efficient, we want you on our team!

Key responsibilities

• Maintenance Operations Analyses
  • Identify trends and patterns, recurring issues, potential corrective actions, and opportunities for continuous improvement.
  • Develop and monitor aircraft maintenance performance metrics.
  • Identify inefficiencies in operational processes, deviations from standards or plans, and factors impacting delays.
  • Conduct post- and root-cause analysis, including case studies focused on understanding operational issues.
• Business Intelligence Report Development
  • Design, develop, administer, and maintain business intelligence reports that visualize maintenance data, present actionable insights, support data-driven decision-making, and drive operational improvement.
  • Document report builds, methodologies, best practices, user guides, processes, and procedures.
  • Create dashboards to track KPI’s to easily spot trends, problems, and opportunities.
  • Provide tutorials and training on using existing and new BI reports.
  • Advance BI reports to proactively send alerts and information directly to identified users.
• Query and Data Model Optimization
  • Collaboration with internal IT Solution Architect for Data & Analytics.
  • Focus on enhancing the efficiency of the data analytics stack.
  • Improve query performance, minimizing resource usage, and ensuring data accuracy.
• Business Intelligence and Analytics
  • Respond to Integrated Analytics requests, as assigned (ex. Access, Data Export).
  • Query writing and optimization.
  • Report building, inclusive of Excel, Power BI, PowerPoint, etc.
  • Amending or adding data or features to existing reports.
  • Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co-workers and customers.
  • Perform other related duties as assigned.

Required qualifications

• Bachelor's degree in Engineering, Applied Mathematics, Statistics, or Data Analytics.
• Proficient in Business Intelligence and Visualization techniques, specifically in Power BI, DAX, Advanced Power Query, Visualization, and KPI development;
• Strong command of Data Platforms & SQL techniques, including MS SQL Server and T SQL.
• Skilled in Data Modeling.
• Familiar with Statistical Modeling and programming for Data, using Python and R.
• Proficient in MS Office 365 applications (Excel, Word, Outlook).
• Skilled at collaborating effectively or working autonomously, being proactive, building strong relationships, and translating business requirements into technical solutions.
• Strong project management abilities, including administration, priority setting, and adapting to changing priorities.
• Excellent written and oral communication skills, including presentation creation and delivery.

Preferred qualifications

• Master's degree in Data Analytics.
• One to three years’ experience in data analysis and/or analysis; Open to a new grad.
• Aviation maintenance-related experience.

Benefits of joining our award-winning team

• Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
• Secure your long-term financial well-being with our competitive, employer-supported retirement savings programs (defined contribution pension plan or voluntary group RRSP) for permanent employees.
• Benefit from a comprehensive health and wellness package, including health, dental, life, and accident insurance to keep you and your loved ones protected.

About Jazz Aviation LP

Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture. Visit our Company Awards and Recognition page to learn more about the honours we've earned.

Join our award-winning team and be part of shaping the future of regional aviation!

Our commitment to diversity, equity, inclusion, and accessibility

We strive to make our workplace accessible and inclusive. To support your success, we can provide accommodations for people with disabilities, such as adjustments or assistive measures to remove barriers during the recruitment process. If you require any accessibility support, please contact us at [email protected].

Jazz values diversity and we empower our employees to foster an internal culture of inclusion. Jazz is committed to providing equitable opportunities for employment and career advancement and we will continuously work to create inclusive and accessible work environments to maximize individual potential as well as psychological health and safety. Meeting the needs of passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.