Manager, Client Services

The Opportunity:

1 Term Full-time position - November 30, 2027

The Ministry of Social Services, Disability Program, has an exciting career opportunity for an energetic, passionate and committed individual to work in the North Service Area. This position ideally will be based in Prince Albert, however, other locations within the North Service Area will be considered.

Reporting to the Director Community and Client Services South, this position will provide leadership and oversight of community-based client services that assist individuals with intellectual disabilities to live more independently, participate more fully in their community and experience an enhanced quality of life.

Utilizing a person-centered approach, you will be responsible for leading: best practices in client case management, coordination and integrated supports to ensure that consistent, quality service is delivered to clients, families/caregivers, community-based organizations and other support providers; implementing and monitoring programs and service standards/ protocols including the Comprehensive Personal Planning and Support Policy and Person Centred framework to ensure improved client outcomes; and, overseeing client assessments to determine support needs.

You will have a direct role to identify, plan and respond to client service needs/priorities in all aspects including case management, residential, day/vocational and outreach and prevention services.

You will be responsible to recruit, supervise and direct work planning and performance management for service delivery employees. Your primary goal will be to ensure an integrated approach to case management, service coordination and client support including the development, implementation and monitoring of case management practices, protocols, and process that will assist to enhance community inclusion for individuals with intellectual
disabilities.

The knowledge and competencies for this position would be acquired through a Master's/Bachelor's degree in Social Work, Human/Social Sciences, or other human services related degree with experience and knowledge in the intellectual disability sector. An equivalent combination of education and experience will also be considered. Candidates will clearly indicate in their application, resume and cover letter where they have gained the required knowledge and abilities related to the position. Applicants will be screened on the basis of this information.

Travel is required to attend meetings and function away from headquarters.

• Provide leadership to teams delivering residential, stabilization, transitional housing, and community‑based disability and therapy services.
• Ensure staff have the resources and support required to deliver high‑quality, person‑centered services.
• Oversee programs that support individuals with intellectual disabilities and their families to promote independence, inclusion, and quality of life.
• Lead the development and delivery of a coordinated continuum of services aligned with organizational priorities.
• Build and maintain effective, collaborative relationships with internal and external stakeholders, including community partners and other ministries.
• Lead community, inter‑agency, and inter‑ministry initiatives to enhance service coordination.
• Provide oversight of community‑based programs, including contract management and monitoring of client outcomes.
• Manage project and service‑area budgets to ensure effective and responsible use of resources.

Job Capabilities:

In this leadership and supervisory role, we are seeking someone who:

• Holds themselves and others accountable for delivering on work expectations.
• Demonstrates innovation and supports their team to identify, iterate, and implement new solutions.
• Brings people together in a collaborative manner and builds relationships that deliver desired outcomes.
• Is inclusive, promotes, supports, and enables belonging, encourages diversity, and values all contributions.
• Is adaptable, anticipates the impact of change, models agility, and supports their team through ambiguity.
• Is outcomes-focused, enables their team to meet or exceed established goals, and balances longer term objectives with tactical execution.
  

Technical Knowledge and Skills:

You will have knowledge of:

• Issues and trends influencing the disability sector and services for individuals with disabilities;
• Applicable legislation, regulations, programs and policies;
• Case management and theoretical frameworks related to community inclusion and citizenship; and
• The community-based service delivery system supporting vulnerable individuals
  

You will have the ability to:

• Lead Ministry employees to create a culture of shared values toward service excellence, citizen-centred service delivery, teamwork and respect and integrity;
• Use a person-centred approach, provide leadership, guidance and oversight of case management best practices that assist individuals with intellectual disabilities to live more independently and participate more fully in communities;
• Identify, plan and respond to client service needs/priorities in all aspects including case management, residential, day/vocational and outreach and prevention services;
• Lead, recruit, supervise and direct work planning and performance management for service delivery employees;
• Draw from best practices, lead client case management, coordination and integrated supports to ensure the delivery of consistent and quality services for clients, families, care givers, community-based organizations and other support providers;
• Build and support collaboration and partnership between Ministry service delivery staff and other service providers to foster positive client outcomes;
• Implement and monitor programs and service standards/ protocols including the Comprehensive Personal Planning and Support Policy, the Person-Centred Framework to ensure improved client outcomes;
• Oversee client assessments to determine support needs including the Daily Living Support Assessment, Day Program Support Assessment, Family Impact of Disability Assessment and Complex Needs Designation;
• Monitor the North Service Area operational and client program budgets, forecasts and expenditures;
• Plan, prioritize and organize a large volume of tasks, projects and multiple priorities taking into consideration frequent interruptions and conflicting and changing deadlines
• Establish and maintain effective and collaborative working relationships with a variety of internal and external stakeholders; and
• Foster a culture of continuous organizational improvement, diversity and cross-team collaboration to achieve ministerial objectives in the disability sector.

You will have the ability to:

• An integrative, big picture thinker that is inclusive of a broad range of perspectives in planning and decision-making.
• An effective communicator, who speaks with one voice, listens to others, values all opinions, and is supportive of one another.
• A leader who holds themselves accountable and other accountable to achieve the desired results of the organization.
• A leader who shapes the ethics and values of the organization through communication and actions.

Job Skills:

• Communication (Level C)
• Critical Thinking (Level C)
• Digital Skills (Level C)
• Interacting with Others (Level C)
• Navigating Ambiguity (Level C)
• Managing Self (Level C)
• Health, Safety and Wellness (Level C)
• Data Literacy (Level C)
• Influence (Level C)
• Political and Organizational Awareness (Level C)
• Managing Organizational Resources (Level C)
• Managing Talent (Level C)
  

Learn more about the Government of Saskatchewan’s Capabilities and Skills Framework here.

What We Offer:

• Dynamic and challenging work
• Competitive salary
• Comprehensive benefits package including pension
• Vacation, scheduled days off, and other types of leave
• Inclusive work environments
• Career growth, development, and advancement opportunities
• Flexible work arrangements
  

Our Commitment to Excellence:

The Government of Saskatchewan upholds deep-rooted values of Respect and Integrity, Serving Citizens, Excellence and Innovation, and Acting as One Team.