Manager, Digital Infrastructure & Security

75 hours per bi-weekly pay

Saskatchewan Polytechnic is committed to building a diverse and representative workforce that reflects the communities we serve. We recognize that First Nations, Métis, and Inuit peoples have been historically underrepresented in the labour market due to systemic barriers, and that advancing reconciliation includes addressing these inequities within our own institution. Strengthening Indigenous representation among employees is a priority in Sask Polytech’s Inclusive Excellence: Equity, Diversity, Inclusion & Reconciliation Strategy 2025–2030.

Based in one of the four (4) campus locations, the Manager, Digital Infrastructure & Cybersecurity reports to the Director, Digital Infrastructure & Security and ensures the infrastructure and cybersecurity well-being of the IT organization. As a member of the Information Technology Services (ITS) management team, this position plays a key role in administrative leadership and strategic planning across the institution. A total of 17 positions comprising of full-time staff report directly and indirectly to the Manager, Digital Infrastructure & Security.

The Manager, Digital Infrastructure & Cybersecurity plans, organizes and manages staff and overall operations to ensure the stable, secure and effective operation of the organization’s IT infrastructure and cybersecurity services. This includes developing, maintaining, supporting and optimizing network, server, cloud and related infrastructure services, while overseeing enterprise security operations, risk management, security controls and incident response. The position works closely with other ITS leaders and institutional stakeholders to ensure reliable service delivery and to advance a secure-by-design approach.

Travel is required between all Sask Polytech locations for administrative responsibilities, as well as travel provincially, nationally and occasionally internationally to represent ITS and Saskatchewan Polytechnic.

1. Information Technology Leadership

· Direct and coach in-scope staff in the development, implementation and monitoring of goals and objectives within the area of ITS.

· Through the Director – Digital Infrastructure & Security, provide recommendations on policies, standards, priorities and initiatives.

· Establish and maintain robust service-management capabilities based largely on ITIL principles, with particular attention to operational performance, service transition, security and audit requirements.

· Establish clear responsibilities and accountabilities across infrastructure and cybersecurity services and support the continued development of team leads and technical staff.

· Provide leadership for major operational and security incidents and ensure appropriate communication and escalation to senior management.

2. Strategic Planning

· Participate in the development of IT strategies in collaboration with the ITS leadership team.

· Participate and advise on the development of the Multi-Year Business Plan.

· Design and implement short and long term plans to ensure infrastructure capacity, availability, resilience and security meet existing and future requirements.

· Contribute to and maintain security architecture, policies, standards, baselines, guidelines and procedures in collaboration with architecture and other ITS leaders.

· Maintain current knowledge of infrastructure and cybersecurity technologies, practices, risks, threats and service-delivery models.

· Develop and maintain service, lifecycle, capacity and improvement plans for the assigned portfolio.

· Create and Maintain the ITS Business Continuity Plan & Disaster Recovery Plan, where appropriate.

3. Acquisition & Deployment

· Maintain up-to-date knowledge of the IT security industry including awareness of new or revised security solutions, improved security processes and the development of new attacks and threat vectors.

· Select and acquire additional security solutions or enhancements to existing security solutions to improve overall enterprise security as per the enterprise’s existing procurement processes.

· Oversee the deployment, integration, and initial configuration of all new security solutions and of any enhancements to existing security solutions in accordance with standard best operating procedures generically and the enterprise’s security documents specifically.

4. Operational Management

· Manage and set priorities for the design, operation, maintenance, development and evaluation of enterprise infrastructure services, including networks, servers, cloud services, data communications and related technologies.

· Oversee the operations of enterprise cybersecurity solutions and the work required to protect the confidentiality, integrity and availability of institutional systems and information.

· Ensure monitoring, maintenance, patching, backup, recovery and vulnerability-management practices are defined and consistently followed.

· Supervise investigations into security incidents and problematic activity and ensure appropriate escalation and follow-up.

· Supervise vulnerability assessments, security audits and related remediation activities.

· Establish measurable service levels, operational procedures, escalation mechanisms and continual service-improvement practices.

· Coordinate major incident response and post-incident review across infrastructure and security services.

· Lead and mature IT change-control practices, ensuring changes are appropriately evaluated, authorized and assessed for business, operational, technology and security risk, with suitable implementation, communication, testing and back-out plans.

· Coordinate service transition and operational readiness across ITS teams, ensuring service ownership, documentation, configuration and support requirements are established before production, and use failed and emergency changes to drive continual improvement.

· Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities.

5. Relationship Management

Internal

· Maintain, model, promote and exemplify good relations and behaviours amongst staff, peers and leaders throughout ITS and the larger organization in a consistent and reliable manner.

· Manage, mentor and coach good relationship-management skills among direct and indirect reports.

· Empower, trust and delegate duties and responsibilities to direct and indirect reports.

· Build and maintain relationships across academic and administrative divisions to advance positive change within Saskatchewan Polytechnic and enhance services to students.

· Communicate infrastructure and security priorities, risks, service performance and plans to appropriate stakeholders.

· Adopt a people-first approach when dealing with challenges or obstacles.

External

· Prepare RFPs, bid proposals, contracts, statements of work and other documentation for infrastructure and security initiatives.

· Negotiate with vendors, outsourcers and contractors to secure infrastructure- and security-related products and services.

· Establish service expectations and manage vendor and partner performance, issues and escalations.

7. People Management

· Manage human resources within the infrastructure and cybersecurity teams through the employee life cycle, reflecting the values of Saskatchewan Polytechnic.

· Foster an organizational environment that encourages personal productivity, job satisfaction and the professional growth of employees, including group and individual development plans.

· Foster a culture of organizational safety and security.

· Maintain a high level of staff performance through effective human-resource practices and procedures, including recruitment, selection, orientation, training, probationary reviews, motivation and performance management.

· Establish clear performance standards and goals for direct reports and hold them accountable for meeting standards and goals.

· Address people-management matters in accordance with applicable collective agreements, policies and institutional processes.

· Act as a first point of contact to interpret, administer and manage within respective collective bargaining agreements and ensure employee standards are applied appropriately.

· Promote communication between organizational levels and ensure a positive, diverse and inclusive work and learning environment.

· Plan for succession and maintain the skills and capabilities required to support the assigned services.

· Ensure a positive, diverse, and inclusive work and learning environment.

8. Resource Allocation

· Develop, determine, plan and manage infrastructure and cybersecurity operational activities and projects.

· Develop innovative solutions to resource challenges while ensuring alignment with institutional strategic goals.

· Ensure resource allocation for programs and services is aligned with strategic priorities and institutional objectives.

· Manage budgets and staff workload to ensure efficient use of resources and monitor forecasts.

· Balance operational support, lifecycle requirements, security remediation and project commitments against available capacity.

· Provide regular and ad hoc reporting to the Director – Digital Infrastructure & Security as required.

9. Risk Assessment, Security & Resilience

· Identify, assess and manage IT-related risks within the organization’s planning and operational processes.

· Ensure security risks, vulnerabilities, exceptions and remediation requirements are documented, prioritized, escalated and addressed using a risk-based approach.

· Oversee security monitoring, identity and access controls, incident response and other security-management operations within the assigned portfolio.

· Ensure infrastructure and cybersecurity services support institutional business-continuity and disaster-recovery requirements.

· Ensure compliance with applicable federal and provincial laws, regulations, institutional policies, standards and collective agreements.

· Ensure accountability, transparency and appropriate stewardship of organizational resources.

10. Financial, Vendor & Asset Management

· Establish budgets and appropriate financial controls for the assigned portfolio.

· Prepare and manage budget forecasts and technology lifecycle requirements.

· Manage vendor sourcing, selection, contracts, service-level expectations and ongoing vendor relationships in accordance with institutional processes.

· Ensure appropriate management of infrastructure assets, configurations, software licensing and related records.

· Assess sourcing and investment options to support sustainable, secure and cost-effective service delivery.

The successful candidate will possess the following education and training:

· Bachelor’s degree in Computer Science, Computer Engineering or a related field, with a minimum of five (5) years of experience in progressive roles in the field of Information Technology.

· Demonstrated leadership and people-management experience in a complex information technology environment.

· Demonstrated understanding of multiple domain areas within Information Technology, including infrastructure, cybersecurity and IT service management.

Additional training and education that would be considered an asset can include, but is not limited to, certifications in change management, leadership skills and planning, project management and ITIL (Information Technology Infrastructure Library), as well as recognized cybersecurity certifications such as CISSP, SCCP, CISM, GIAC or equivalent.

Leads Transformation
Anticipates emerging trends and creates opportunities that shape and transform the organization and the polytechnic sector in Canada.

Inspires Courage & Innovation
Models and enables creative thinking, curiosity, and calculated risk taking to create new solutions and enable transformative change.

Cultivates Strong Relationships
Builds strong and trusting internal and external relationships and brings a stakeholder and learner-centric mind set and focus to all elements of the organization.

Drives Operational Excellence
Leverages business insight, financial acumen, and operational rigor to maximize productivity and build long-term, sustainable success.

Builds Leadership & Culture
Brings authenticity, emotional intelligence, and accountability to develop leadership effectiveness in individuals, teams and our culture.