Manager, Finance & Strategy - Consumer Experience

About the Team

The Finance & Strategy team accelerates the growth of our business by identifying and implementing new opportunities and solutions. We partner with teams across the company to improve the profitability, scalability and defensibility of our business model. We're looking for someone who can get in the weeds of all three sides of our marketplace to drive cost savings, using critical thinking, analysis and AI tools.

About the Role

We are looking for a Finance Manager to own the forecasting, reporting and planning for DoorDash's order quality costs including consumer credits and refunds, merchant error charges and redelivery costs. You will help lead financial reporting, forecasting, and planning, and will guide financial insights and direction for all of our operational decisions and strategies within the order quality P&L.

This role is hybrid in Toronto with some time expected in-office and some time remote.

You're excited about this opportunity because you will…

• Conduct weekly reporting of financial performance for DoorDash's quality cost areas (cancellations, credits and refunds redeliveries), forecast key financial metrics based on quantitative analysis of historical data, and partner with cross-functional teams to investigate variances and identify trends.
• Lead annual and H2 planning cycles for order quality cost inputs including both financial and operational metrics by partnering with cross functional business partners to identify growth areas and business priorities.
• Deep-dive into complex operational questions and collaborate cross-functionally outside Finance (Consumer Experience and Integrity, Dasher and Logistics, Merchant Org, New Verticals) as well as within Finance (Accounting, Analytics, BI) to uncover the most optimal data-driven business decisions and investments.
• Identify key opportunities & risks to the business, quantify and evaluate the impacts, propose a solution and investment case, and ensure efficient execution.
• Leverage and apply knowledge of SQL, finance, analytics, and AI to manage financial reporting, forecasting, and quantitative analysis to assist DoorDash in making better business decisions

We're excited about you because…

• 6+ years of experience in Strategic Finance, Corporate Finance, Investment Banking, Consulting or a similar analytical role at a high-growth technology company or well-established company.
• Experience owning a forecast or financial plan end to end and explaining results and variances to senior leaders.
• Advanced Excel and Google Sheets financial modeling skills, including building driver-based models that other teams rely on to size opportunities and make decisions.
• SQL proficiency, with the ability to work with large data sets on your own to answer business questions and reconcile results back to reported financials.
• Strong written and verbal communication, with the ability to turn complex operational data into a clear recommendation, and comfor

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$138,500—$173,000 CAD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .