Manager, Financial Services, Digital Banking Operations, Consulting

A career within the Financial Services Banking Operations team will provide you with the opportunity to use data, technology and industry expertise to design strategies and transformational roadmaps that maximize business opportunities and reduce risk for our clients. We advise leading Canadian financial institutions (e.g., Banks, Insurers, Credit Unions) on strategic, operational, technology and risk-and-controls matters across the banking lifecycle, including customer acquisition, onboarding, servicing, and middle- and back-office operations. You will support business advisory, technology implementation, platform and ERP migrations, artificial intelligence initiatives, and transformation journeys that help our clients remain competitive during a dynamic and challenging time of change.

The Opportunity

As an Operations Consulting - Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:

• Lead the delivery of complex client projects and engagements from project scoping through conclusion, taking accountability for quality, timelines, budgets, and client expectations.

• Apply structured problem-solving and root-cause analysis to complex business, operational, technology, and risk challenges.

• Lead the design and implementation of risk-and-control frameworks, including first-line-of-defence processes and controls.

• Build and manage trusted relationships with senior clients and stakeholders, while working effectively across multidisciplinary teams.

• Manage multiple timelines and projects within budget while providing people leadership, coaching, and development to team members and driving overall team performance.

• Understand our clients' businesses and strategies through data collection, interviews, and formulating and testing hypotheses.

• Convert complex data into meaningful insights with qualitative and/or quantitative evidence.

• Communicate complex information effectively in written and verbal formats.

• Embrace change and opportunities to be exposed to different situations, environments, and perspectives.

• Upskill for a digital world and technology trends and stay informed of emerging technologies.

• Uphold the firm's code of ethics and business conduct.

What You'll Bring

Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

• Demonstrated Manager-level experience in management consulting or a comparable client-facing leadership role, with strong knowledge of operations in Financial Services, particularly banking, insurance, and/or pension funds. Banking experience may include knowledge of middle/back-office functions across retail banking, commercial banking, investment banking, or wealth management.

• General understanding of risk terminology, first-line-of-defense responsibilities, enterprise risk management, and risk-and-control frameworks.

• Demonstrated consulting experience leading business transformation, process improvement, operational excellence, or risk-and-controls initiatives in Financial Services.

• Working knowledge of the software development life cycle (SDLC), Agile delivery methodologies, and collaboration or delivery tools such as Jira and Microsoft tools.

• Strong structured problem-solving skills, including the ability to identify root causes, develop practical recommendations, and communicate complex information clearly.

• Strong relationship-building skills and an interest in technology-enabled transformation, including AI and large platform or ERP migrations.

• Demonstrated expertise in operational excellence, process optimization, RPA, and AI/GenAI as they relate to enhancing the efficiency of operations within Financial Services.

• Ability to act as a trusted advisor to senior client stakeholders, building and maintaining strong relationships.

• Proven track record leading complex transformational and/or modernization and technology programs.

• Experience leading strategic plans, target operating models, and technology enablement roadmaps, including knowledge of problem-solving and process-improvement methodologies.

• Understanding the evolution and new trends in technologies, such as GenAI and Machine Learning, and how these technologies can help solve complex business and operational problems.

• Working knowledge of SDLC methodology, data transformation and visualization tools such as Power BI, Alteryx, Tableau and Qlik, and intelligent automation technologies such as RPA, RDA and process mining.

• Experience leading white papers and thought leadership materials through research and data collection.

• Lead practice development activities, including new service offerings, training packages, recruiting initiatives and marketing.

• Lead business development activities, including writing proposals, presenting to clients and responding to RFPs.

• Demonstrated people-management and leadership experience, including coaching, developing, and providing oversight to team members while supporting their performance and professional development.

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $116,100 - $166,100. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.
The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).