Manager, Industrial Selling

Why WM Canada?

People are the driving force behind everything we do.

From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada.

Whether you're starting your career, growing your expertise or taking the next step into leadership, you'll find opportunities to build a long-term future at WM Canada.

We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from within.

Build a career that matters.

At WM Canada, the work you do extends far beyond the office.

Every day, our teams support the essential services that help communities thrive. Whether you're developing business strategies, supporting employees, serving customers, managing technology, driving growth or strengthening our brand, your contributions help power one of North America's leading environmental services companies.

Why join WM Canada?

Make an impact
Help shape solutions that support communities, customers and critical infrastructure across Canada.

Career growth that doesn't stand still
Build new skills, explore new opportunities and grow within a company that values internal development and advancement.

A culture built around people
Join a collaborative team that invests in leadership, development and helping employees succeed at every stage of their careers.

National scale. Local impact.
Be part of a Canadian team backed by the resources, stability and opportunities of a North American industry leader.

Rewards that grow with you
Competitive compensation, retirement savings support, employee share ownership opportunities and programs designed to support your wellbeing.

Why people stay

• Opportunities for career advancement
• Meaningful, purpose-driven work
• Strong leadership and development programs
• Industry stability and long-term growth
• A culture rooted in safety, integrity and accountability

Build your tomorrow at WM Canada.

I. Job Summary

Presents the full line of WM services to existing and prospective environmental customers across a defined Industrial Area and coaches sellers on effective presentation, while carrying own book of business.

II. Essential Duties and Responsibilities

• Works autonomously while receiving a minimum amount of direct supervision and guidance, and exercises independent judgment to solve problems situations and make decisions on optimum correction and prevention methods.
• Effectively utilizes, coordinates and cultivates strong relationships with Market Areas, Customer Service, Approvals, laboratories, and Operations support teams.
• Achieves or exceeds budgeted revenue goals for assigned Industrial Market Area without sacrificing overall profitability of disposal facilities.
• Leverages existing Industrial Account Managers and TSC teams to drive revenue and profitability growth to meet the needs of the individual Market Areas, Groups and Corporation.
• Continually analyzes market forces and personnel dynamics while maintaining the delicate balance of customer satisfaction and growth without sacrificing company profitability.
• Regularly assesses market data, pricing trends, commission and labor costs to drive improve revenue and profitability.
• Promotes the full line of WM services including hazardous waste, industrial waste, municipal solid waste, C&D waste, transportation services, and on-site services including IPS.
• Successfully implements all elements of the Industrial Sales Force Effectiveness rollout.
• Maintains the delicate balance of achieving assigned revenue goals while adhering to the assigned cost budget for personnel, T&E expenses, and commission/bonus costs.
• Defines and implements programs to drive prospecting for base business, event sales and retention of existing customers.
• Defines and implements programs to improve market pricing through the use of A-C pricing tables, budgetary stretch goals, innovative pricing strategies, creative contracting strategies, and tactical teaming arrangements. Must be able to identify local market dynamics and be able to quickly define and implement well-devised countermeasures to offset competitive campaigns, pricing deterioration, and/or changes to regulatory drivers.
• Monitors TSC management and support team to insure that customer service standards are maintained at the highest levels in the industry. Strives for 100% customer satisfaction by setting the industry standard for excellence in profile turnaround time, billing accuracy and sales and service.
• Meets or surpasses receivables management goals without sacrificing revenue or customer satisfaction.
• Critiques and maintains working Business Plans for all discrete sales territories and for the Industrial Market Area.
• In addition to managing sand coaching sellers, carry own book of business.
• Maintains firm adherence to the management and control of confidential information.
• Provides timely and accurate submittal of all internal and external reports to customers and superiors including expense reports, commissions, bonuses, Weekly Activity Reports, Quarterly reports, and other reports as assigned to drive sales improvement.
• Travels as necessary to attend company functions, customer meetings, and provide critical and developmental oversight of Industrial Account Managers. Develops succession plans for each sales territory.
• Utilizes in-depth knowledge of environmental compliance regulations governing treatment, storage, and disposal of hazardous waste.
• Demonstrates the ability to work with all levels of management across multiple educational disciplines, and maintains control of confidential information.

III. Qualifications

A. Required Qualifications

• Bachelor's Degree (accredited) in science or a related field or in lieu of degree
• High School Diploma or GED (accredited) and four (4) years of relevant work experience
• 3 years of relevant work experience in the hazardous waste industry and supervisory experience managing sales teams (in addition to education requirement).
• Valid Driver’s License

B. Preferred Qualifications

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a RRSP, and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.

We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

ABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.