Manager, Membership Services

The Opportunity

Reporting into the Director of Membership Services, the Manager of membership services with Senators Sports & Entertainment is a manager role, responsible for generating revenue through the sale of all ticketing and premium products (suites, season ticket packages, game packs and group sales) and managing a team of membership account managers within the guidelines and standards determined by the VP of Ticket Sales & Services.

Number of vacancies: 1. This is a replacement role.

Key Responsibilities

• Represent the Ottawa Senators in a professional manner within the Ottawa-Gatineau community with our fans and guests
• Responsible for the sale of ticket packages, premium hospitality, group/suite outings, game packs and corporate sales properties
• Initiate high volume of outbound phone activity, establish working relationships, and drive prospecting through:
  • Casual ticket purchasers and game pack buyers
  • Former season seat and suite clients
  • Current customers (upgrade sales & referrals)
  • Your professional network
• Record all activity and sales pipeline details in the CRM system
• Provide fans and customers with outstanding service in a timely and efficient manner
• Contribute to the sales team atmosphere in a positive manner by developing mutually beneficial working relationships with all sales team members
• Game night responsibilities include client hosting, networking, and attending sales kiosks to direct client inquiries
• Participate and contribute to weekly sales team meetings and training sessions
• Other duties as assigned by the VP Ticket Sales & Services

Qualifications (what we look for)

• 3+ years of sales management experience
• Knowledge of our ticketing systems and processes
• Positive attitude and team-based approach
• Fans centric mindset
• Knowledge of Salesforce and our technology tools
• Revenue focuses mindset and ability to coach and lead a team
• Proven track record of exceeding revenue targets on an annual basis
• Driven by results and excelling in a competitive environment while also contributing to a team-based atmosphere
• Strong work ethic and a desire to build a career in professional sports
• Able and willing to work extended hours (nights, weekends, and holidays)
• Bilingual (English & French)
• Excellent communication and presentation skills (written and oral)

Who We Are

The Ottawa Senators Hockey Club is a professional sports organization competing in the National Hockey League (NHL) and representing Canada’s capital city. The Club delivers world-class sport and live entertainment experiences to the Ottawa-Gatineau region while operating in a fast-paced, collaborative environment across hockey operations, business operations, and event delivery, with a shared commitment to excellence, integrity, and community impact.

What We Offer

Employees will have the opportunity to work in a unique industry, with access to memorable fan experiences, and exclusive perks such as staff tickets to games and events, partnership discounts (Goodlife, etc.), and free on-site parking - along with the chance to contribute to an organization that takes pride in its people, its performance, and its community.

This role is eligible for a comprehensive benefits package, including health, dental, wellness subsidy, and retirement programs. Support for continued learning (tuition reimbursement) is available, as well as access to multiple learning platforms.

Active social committee, which hosts multiple large-scale events throughout the year.

This role falls within a base salary range of $52,200 to $80,000 annually, consistent with the organization’s established salary ranges. Salary ranges are determined through a wide variety of factors including but not limited to market data, internal equity, education, relevant experience, knowledge, and applicable skillset.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

Senators Sports & Entertainmentsupports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you requirea disabilityrelated accommodationin order to participatein the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.

SSE confirms that it does not use artificial intelligence (AI) or automated decision-making tools in its recruitment or hiring processes. All candidate screening, evaluation, and selection decisions are conducted by human recruiters or hiring managers using predefined, job-related criteria, ensuring a fair, transparent, and human-led hiring process in compliance with applicable employment and privacy laws.

To all recruitment agencies: SSE does not accept unsolicited resumes from recruitment agencies. Any resumessubmittedwithout a prior agreement or request from our hiring team will not be considered.SSE is not responsible for any fees related to unsolicited resumes.