Manager, Microsoft Dynamics

Job Type: Permanent
Work Model: Hybrid
Reference code: 133323
Primary Location: Montreal, QC
All Available Locations: Montreal, QC; Ottawa, ON; Quebec City, QC

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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What will your typical day look like?

Are you passionate about leading complex business transformations with Microsoft Dynamics 365 and Power Platform? Do you thrive on building trusted client relationships, leading high-performing teams, and helping organizations realize measurable business value through technology? Join Deloitte's growing Microsoft Business Applications practice and play a pivotal role in delivering innovative solutions across Dynamics 365, Power Platform, Copilot/AI, Contact Center, Field Service, and Project Operations.

Responsibilities

Client Advisory & Engagement Leadership

• Lead client engagements by understanding strategic business objectives, advising executives on transformation roadmaps, and shaping innovative Microsoft-based solutions that deliver business outcomes.
• Act as a trusted advisor to senior client stakeholders throughout the engagement lifecycle.

Solution Architecture & Delivery Oversight

• Oversee the design, configuration, and implementation of Microsoft Dynamics 365 and Power Platform solutions, ensuring alignment with business requirements, technical best practices, and Deloitte delivery standards.
• Provide guidance on complex solution architecture, integrations, data migration, security, and emerging capabilities including Copilot/AI and Power Pages.

Program & Project Leadership

• Manage multiple project workstreams and delivery teams across all phases of implementation, including discovery, design, build, testing, deployment, and adoption.
• Monitor project scope, budgets, timelines, risks, and resource allocation to ensure successful delivery and client satisfaction.

People Leadership & Talent Development

• Coach, mentor, and develop consultants and senior consultants by providing performance feedback, career guidance, and technical leadership.
• Foster an inclusive, collaborative, and high-performing team environment.

Practice Growth & Innovation

• Drive the continued growth of Deloitte's Microsoft Business Applications practice by identifying market opportunities, developing new offerings, and evaluating emerging technologies and industry solutions.
• Champion innovation in areas such as Copilot/AI, Omnichannel, Contact Center, and advanced Power Platform capabilities.

Business Development & Pre-Sales

• Lead or contribute to business development activities including client presentations, solution demonstrations, estimates, proposals, and RFP responses.
• Build and maintain strong client relationships, identify expansion opportunities, and support account growth initiatives.

About the team

Our Microsoft Dynamics & Power Platform team helps organizations transform customer engagement, operations, and employee experiences through innovative Microsoft technologies. We combine deep industry experience, business acumen, and technical expertise to deliver solutions that drive measurable value for our clients. Our collaborative and inclusive culture empowers our professionals to lead, innovate, and continuously develop their careers.

Enough about us, let’s talk about you

You are someone with:

• Bachelor's degree in Computer Science, Engineering, Business, Information Systems, or a related field.
• 7-10+ years of experience designing, implementing, and leading Microsoft Dynamics 365 and Power Platform solutions, including 3+ years in a project leadership or management role.
• Demonstrated consulting experience leading client engagements and managing stakeholder relationships within complex enterprise environments.
• Functional & Technical Expertise
• Deep expertise across one or more Dynamics 365 solution areas, including Customer Engagement (Sales, Customer Service), Field Service, Project Operations, Omnichannel/Contact Center, Marketing, or Commerce.
  Strong knowledge of Power Platform, including Power Apps, Power Automate, Power Pages, Dataverse, and governance best practices.
• Experience with Azure services, integrations, DevOps, security models, and enterprise architecture.
• Knowledge of Microsoft Copilot, AI capabilities, and emerging technologies within the Microsoft ecosystem.
• Experience leading large-scale data migration, integration, and transformation initiatives.
• Leadership & Consulting Skills
• Proven ability to lead multidisciplinary teams and manage complex project deliveries from inception through deployment.
• Strong executive presence with excellent communication, facilitation, and stakeholder management skills.
• Experience managing project financials, delivery quality, resource planning, and risk mitigation.
• Demonstrated success contributing to sales pursuits, proposal development, and practice growth initiatives.
• Passion for coaching and developing talent while driving a culture of continuous learning and innovation.
  Certifications
• Microsoft Dynamics 365 and/or Power Platform certifications are strongly preferred.
• Relevant Microsoft Solution Architect, Functional Consultant, or Azure certifications are considered an asset.

Positions based in Quebec: Bilingualism in French and English is required for this position due to the nature of the role having interactions with National & Global clients and project teams.

Total Rewards

The salary range for this position is $90,000 - $175,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.