Manager of 1st Stop Woodlawn – Residential Support and Client Services

Employment Type: Full-Time, Contract
Position Status: Vacant
Work Hours: 35 hours per week (evenings and weekends work may be required at times)
Salary: $87,217- $100,475 per annum (M10) Plus comprehensive benefits
Location: 80 Woodlawn Avenue East, Toronto, Ontario M4T1C1
Contract Start Date: December 1, 2026
Contract End Date: August 15, 2027

Application Deadline: Monday, November 16, 2026

JOIN OUR TEAM
Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion.

This position shares the management responsibility for the overall operation of 1st Stop Woodlawn with the Manager of 1st Stop Woodlawn, Site Operations and Service Coordination. 1st Stop Woodlawn consists of a 50-bed emergency shelter, 12 beds of transitional housing, and 72 units of multi-tenant permanent housing for women and gender diverse people over the age of 16. This position is responsible for overseeing and coordinating a comprehensive range of clinical services offered at 1st Stop Woodlawn for residents living in shelter, transitional or permanent housing. This role ensures that residents have access to essential resources, case management, and community programs that promote self-sufficiency and long-term housing stability in accordance with the mission of YWCA Toronto.

ABOUT YWCA TORONTO
YWCA Toronto is dedicated to improving the lives of women, girls and gender diverse people. Our programs promote equality, economic security and lives free from violence. We help women, youth and gender diverse people flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls’ and family programs. We also engage in systemic advocacy.

KEY RESPONSIBILITIES

• Provides oversight of shelter, transitional, and permanent housing staff providing direct client service to 1st Stop Woodlawn participants
• Maintains financial records in accordance with funder guidelines and the policies, procedures and practices of the Association
• Builds and maintains relationships with external partners, such as landlords, health providers, and community organizations
• Participates with the Director to develop long and short-term plans for the program to meet the identified needs of the participants and the overall organizational objectives
• Ensures that program is meeting standards set out by City of Toronto Shelter and Support Services, The Ministry of Children, Community and Social Services and other government agencies
• Ensures compliance with applicable legislation such as the Residential Tenancies Act and City of Toronto Multi-Tenant Houses By-Law
• Collaborates with the Housing Administration department to facilitate tenancies, participate in eviction prevention measures, and engage the Landlord and Tenant Board tribunal when needed
• Ensures the hiring, training, supervision and regular evaluation of shelter, transitional, and permanent housing staff, in accordance with the Human Resources policies of the Association and in consultation with the Director, Shelters and Clinical Services.
• Ensure the collection and submission of participant and program data in line with the YWCA Toronto’s central data collection system.
• Ensures the promotion and proactive implementation of the Access and Equity policies and procedures of the Association in consultation with the Director of Human Resources and Administration for staff and program participants.

QUALIFICATIONS

• Advanced knowledge of concepts and theories of social work, group work and counselling normally acquired through the completion of a graduate degree in Social Work, Psychology, or Counselling (Cases for Equivalency will be considered);
• Seven to Ten years directly related experience in a shelter or supportive housing environment (or equivalent) providing support to individuals living with experiences of homelessness, poverty, violence/trauma and concurrent diagnosis.
• Management and supervisory experience required
• Ability to understand and interpret legislation that includes the Ontario Human Rights Code, Residential Tenancies Act as well as municipal, provincial, and federal government policies related to shelter and supportive housing management
• Maintains working knowledge of Toronto Shelter Standards
• Knowledge of group social work best practices
• Thorough knowledge of access and equity issues and demonstrated commitment to working with diverse communities and work environments
• Demonstrated community engagement strategies that include creative ways of fostering leadership and capacity building in team.
• Demonstrated ability to understand clinical case management support functions for women and gender diverse people
• Knowledge of financial and human resource management required
• Working experience in a diverse unionized environment is an asset.
• Excellent written and oral communication skills are essential.
• Demonstrated conflict resolution, crisis intervention/prevention, counselling, and coaching skills.
• Demonstrated leadership skills including problem solving, organizational, and time management skills.
• A thorough knowledge of women and gender diverse people's services and access and equity issues is required.
• A working knowledge of current computer applications is necessary, e.g. Microsoft Office 365, GP Dynamics accounting software, Outlook and Internet and information databases

WHAT WE OFFER:

• Comprehensive Medical, Vision, and Dental Coverage
• Life Insurance and Long-Term Disability Benefit
• Registered Pension Plan: Employer’s contribution of 5.75%
• Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
• Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit. Please indicate on your cover letter if you are a YWCA Toronto Employee. For YWCA Toronto Employees, this position is not secondable.

Posting Date: November 3, 2026

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

YWCA Toronto is a Scent-Sensitive Workplace.