Manager, Security & Life Safety

Role Impact:

The Manager, Security & Life Safety will manage all operational aspects of security, resilience, and life safety programs at a designated CF property to ensure a safe and welcoming environment for colleagues, tenants, guests, and visitors. The Manager is responsible for implementation of property-level security, resilience, and life safety compliance, adhering to industry best practice, National Security Operations standards, and CF policy. The incumbent will provide strategic oversight of on-site contract security teams, ensuring vendor compliance with budgetary requirements, and administrative standards. This role manages the enhancement of security infrastructure, efficacy of operating procedures, leads quality assurance and life safety compliance through inspections and supporting property audits, while ensuring peak vendor performance.

Located in Richmond, BC, CF Richmond Centre is a premier destination and one of Canada’s top-performing shopping centres, with over sixty years of continuous operation and evolution. The property is undergoing a major mixed-use transformation that seamlessly connects a major shopping centre with surrounding residential towers, creating a vibrant environment where people live, shop, and dine. This role will be responsible for leading daily security operations, life safety standards, and incident preparedness across this dynamic footprint, working proactively with local partners and emergency services to ensure a safe experience across the site.

What you will deliver:

• Provide input to and execute a multi-year property-level Security & Life Safety Management Plan ensuring alignment with the asset’s risk profile, strategic priorities, initiatives, milestones, performance metrics and budget requirements.
• Direct the day-to-day operations of contract security and life safety teams, ensuring sufficient resource allocation, budgetary compliance and operational readiness.
• Ensure vendor accountability through performance oversight, metrics, KPI and KRI reporting and adherence to Service Level Agreements (SLA), escalating concerns to General Manager and National Security Operations, as required.
• Prepare and manage annual operating budgets and long-range capital forecasts (e.g., 10-year plans), accruals and financial forecasts for physical security, fire and life safety, and security technologies for approval by the General Manager.
• Validate, reconcile and process invoicing related to Security, Fire and Life Safety within delegated authority and escalate as required to the General Manager for reconciliation and approvals.
• As required, respond to incidents and support crisis situations, ensuring escalation protocols are followed, and support is provided to tenants, visitors, and colleagues, as needed. Ensure all security and life safety incidents are accurately reported, classified, and documented in line with national incident management protocols.
• To act as the functional lead for Intelligence-led crime prevention, ensuring the systematic delivery of strategic and tactical assessments to mitigate property and organizational risk. Be accountable for the integrity of the tasking and coordinating process, aligning internal security postures with emerging threat conditions identified through formal partnership with local law enforcement. Oversee the production of problem and target profiles ensuring that resource deployment by third party vendors is consistently prioritized based upon rigorous analysis of threat, risk and harm; driving objective, data-driven decision making across the enterprise.
• Develop, implement, and maintain the property’s Emergency Response Plan (ERP), Fire Safety Plans, and Business Continuity Plans, ensuring compliance with CF protocols, local fire codes, and industry best practices through annual reviews, drills, audits, and training to ensure familiarity and readiness.
• Lead post-incident reviews and debriefs, developing after action reports and improvement plans in collaboration with internal teams, contract security vendor, and external emergency services.
• Collaborate with and provide quality assurance on service providers to ensure they recruit qualified, high-caliber personnel aligned with CF’s values and service standards. Validate and provide quality assurance checks that a robust onboarding program to familiarize new personnel with operational expectations, safety protocols, and CF’s culture of service excellence has been provided by the vendor.
• Act as the on-site Incident Commander for critical incident response and resolution at the property-level, as Ensure escalation protocols are followed and support is provided to tenants, visitors, and colleagues, as needed. Ensure all security and life safety incidents are accurately reported, classified, and documented in line with national incident management protocols.
• Oversee and participate in the development and delivery of tailored tenant educational programs as a method of continuous improvement based on intelligence derived trends impacting the property.
• Manage the implementation of security infrastructure projects, ensuring business cases are robust and aligned with operational needs, risk mitigation strategies, and capital investment frameworks. Oversee cross-functional teams and external vendors through the project lifecycle, ensuring milestones, budgets, and performance goals are met.
• Ensure all technology systems supporting security, life safety functions are maintained, upgraded, and audited regularly in accordance with manufacturer specifications, CF standards, and relevant legislation. Establish preventative maintenance schedules, testing protocols, and vendor Service Level Agreements (SLA) to ensure continuous availability and regulatory compliance.
• Ensure compliance with fire codes, occupational health and safety regulations, provincially mandated accessibility programs and CF governance surrounding Security & Life Safety. Coordinate within Operations to ensure corrective actions are implemented. Escalate issues of non-conformance and non-compliance to the General Manager and National Security Operations.
• Oversee compliance, installation, maintenance, and performance of fire and life safety protection systems (ex. fire panels, sprinkler systems, extinguishers, emergency lighting, AED’s). Ensure all fire and life safety systems are tested and maintained in accordance with local regulations, manufacturer recommendations, and insurance requirements.
• Be accountable for, and validate compliance with the requirements under the CF Security & life Safety audit process, including scheduling of inspections and maintenance, collection and submission of documents into CF Vault for internal and external review.
• On a rotational basis, actively participate and contribute to relevant CF committees, such as Regional / National JHSC, National Security Advisory Council and local industry associations.
• Other duties as assigned.

What your strengths are:

• Sets clear expectations and holds service providers accountable for high performance and service excellence.
• Demonstrates inclusive leadership that fosters collaboration, psychological safety, and trust.
• Deep understanding of security, life safety, and emergency management best practices.
• Skilled in managing control rooms, access control, CCTV, intrusion alarms, duress systems, and incident response protocols.
• Strong ability to develop, implement, and enforce SOPs and compliance standards.
• Sound judgment under pressure and ability to lead during emergencies and high-stakes incidents.
• Strong knowledge of occupational health & safety regulations, building codes, and fire safety legislation.
• Skilled at identifying vulnerabilities and implementing risk mitigation strategies in a built environment.
• Excellent verbal and written communication skills, including report writing and incident debriefing.
• Communicates with tact and professionalism, including in crisis or sensitive situations.
• Proficient in managing physical security systems (e.g., Genetec, Lenel, Avigilon,).
• Experienced in preparing and managing operational and capital budgets for security operations.
• Capable of managing security projects g., installation, commissioning, etc. - provide support for vendor selection and procurement.
• Demonstrates integrity, discretion, and confidentiality in all interactions.

What you need to succeed:

• Post-secondary education or equivalent business management qualification in Security Management, Criminology, Emergency Management, Law Enforcement, Risk Management, or a related field is strongly preferred.
• A university degree in a relevant business discipline (ex. Public Safety, Business Administration, Political Science, Occupational Health & Safety, or a criminology-related discipline) is an asset.
• Completion of recognized security, emergency management, or safety certifications is preferred, as examples:
• Certified Protection Professional (CPP)
• Physical Security Professional (PSP)
• Certified Emergency Manager (CEM)
• Incident Command System (ICS 100, 200, 300)
• NFPA Life Safety Certification or Fire Security Director certification
• Crime Prevention Through Environmental Design
• Canadian Registered Safety Professional
• A minimum of 7 years of progressing security experience, ideally at a property or properties of complex scope (i.e., large, mixed-use facility) – or equivalent work experience, with at least 2 years in a leadership or supervisory capacity.
• Experience working in a real estate, property management, public-facing, or high-footfall environment is highly preferred.
• Experience managing contracts related to service providers, including contract security.
• Existing Provincial Security Guard /Private Investigator License is an asset or be able to achieve within 1 year of hiring.

Starting base salary for this job level may range from $81,433.00 to $108,577.00. The actual base salary offered will consider several factors including, but not limited to the role, experiences, skills & qualifications, location, market and internal considerations; with this context CF reserves the right to pay above this range.

Cadillac Fairview offers a competitive total rewards package in addition to base pay which may include a performance - based incentive plan, a comprehensive pension and benefits plan, paid time off including vacation, well-being & volunteer days and support for continued growth and development.

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference!

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

Are you someone who believes in our values?

• Aim Higher – we strive to exceed expectations
• Own Your Expertise – we empower ourselves and each other
• Collaborate Effectively – we bring the right people together to get the right results
• Engage with Empathy – we objectively consider the needs of others
• Embrace Change – we drive, learn from, and adapt to change

At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected. We’re ready to meet you there – are you?

CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email [email protected].

This posting is for a vacant position. CF may use artificial intelligence (AI) technology, alongside human review, to assist in screening and assessing applicants for this position.

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