Manager, Service Delivery - YVR

The Canadian Air Transport Security Authority (CATSA) has 1 (one) exciting indeterminate opportunity within the Operations branch at the Vancouver international Airport.

This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and contribute to CATSA’s unique culture as it strives to excel in air transport security.

Why is CATSA a great fit for you?

CATSA is a world leader in aviation security, mandated to protect the public by delivering security screening operations at 89 designated airports across Canada. As a Crown corporation, CATSA is accountable to Parliament through the Minister of Transport.

We champion innovation and creativity and offer a welcoming and inclusive workplace where employees can be their true selves and take pride in being part of a mission that matters.

If you are a motivated professional seeking a position within a multifunctional and collaborative environment and you are looking for the next great adventure, CATSA is the place for you!

Summary of responsibilities:

The Manager, Service Delivery, reporting to the General Mnager, Service Delivery is responsible for managing the daily provision of security screening operations by Service Contractors (SCs) in accordance with all applicable aviation transport security regulations and in close collaboration with all key stakeholder representatives at the assigned airport(s) within a defined region. The Manager, Service Delivery performs all other duties and responsibilities related to the position as required.

Key Tasks and Responsibilities:

• Conducts oversight of screening operations - Pre-Board Screening (PBS), Hold Baggage Screening (HBS) and Non-Passenger Screening (NPS) according to national screening service standards, policies, procedures and protocols to ensure consistency and compliance in the service delivery.

• Ensures SC’s compliance with the Airport Screening Service Agreement (ASSA) and their operational commitments

• Provide recommendations and advice on screening efficiencies to SC’s management team and General Manager, Service Delivery.

• Represents and speaks authoritatively for CATSA's interests at airport and stakeholder meetings as required.

• In conjunction with the General Manager, works with airport authority to support checkpoint and/or process improvements, customer experience enhancements as well as development and expansion projects.

What you need to succeed
To qualify for the position, you must have:

• Graduation from a recognized college or university with a specialization in administration, logistics, social science or another specialty relevant to the duties of the position.

• A minimum of six (6) years of operational experience including liaising, developing collaborative working relations and establishing communication links with various external stakeholders within the industry.

• A minimum of four (4) years of experience conducting inspections or monitoring in a highly regulated environment where compliance to operating standards and procedures is critical.

• A minimum of three (3) years of experience writing reports and giving recommendations to management.

• Ability to use a variety of software applications such as Word, Excel, PowerPoint and mobile devices.

This position is best suited to individuals with the following skills and abilities:

• Effective communication skills (both orally and in writing) in conveying operating standards and procedures.

• Ability to impact and influence others.

• Ability to work effectively under time constraints and stress.

• Ability to learn quickly and apply new concepts.

• Skilled in developing creative and effective learning solutions.

• Ability to work successfully in a team environment.

• Strong analytical skills.

• Sound judgment.

-

Valuable skills include:

• Exposure to unionized work environments.

• Knowledge of the aviation industry and the related regulatory and security issues.

• Knowledge of CATSA's mandate and priorities, as well as an awareness of relevant legislation impacting CATSA.

• Familiarity with performance monitoring tools and software.

Specific work requirements:

• Ability to travel as required

• Language Profile: English essenial;

• Ability to obtain and maintain a Secret security clearance;

How to apply:

If you feel you are the ideal candidate for this position, please click on the following link to submit your application before November 23, 2026 by 11:59pm EST.

Additional information:

• Please note that candidates that meet all the position requirements, including the language profile, will be given first consideration however, we invite all interested candidates to submit their applications;

• While we appreciate all the candidates’ interest, only those being considered in the process will be contacted;

• CATSA will use this opportunity to establish a candidate pool that may be used to staff permanent or fixed-term positions with similar responsibilities and qualifications;