Manager, Third Party Management

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Manager, Third Party Management

About Capital One Canada

For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.

We’re driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front, working together toward a shared vision that extends far beyond banking.

We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work. Here, you’ll take full accountability for your path, upskilling through hands-on experience and mentorship, to turn your curiosity into a career built on your own terms.

Are you ready to redefine what’s next?

About the Team

Yes, we’re a credit card company. But we’re more than that too. We’re driven by what our customers want, and how to make their lives simpler.

We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.

About the Role

We are looking for a dynamic leader who is as passionate as we are with helping Canadians succeed with credit. The Third-Party Management Team provides third party services utilizing integral governance practices to support Capital One’s strategic objectives.

As Manager, you will report to the Senior Manager, Third Party Management, and be a first line leader who partners with business customers and stakeholders in third party sourcing and management to provide the best leverage to Capital One in the third party space while mitigating associated third party risks. You will bring your mastery and expertise in all matters related to Supply Chain and hold a high bar, ensuring strict adherence to Capital One’s Third-Party Risk Management policies and relevant regulatory requirements.

In addition, you have deep expertise and market knowledge within assigned supplier categories to support our technology-focused business to ensure that our third-party arrangements provide Capital One with a competitive advantage through optimum pricing structures, strong negotiation skills and rationalization, ensuring a stable and effective supply chain.

Your Responsibilities:

• Accountable for the holistic relationship between Capital One and assigned supplier categories across the end-to-end third party life cycle (Due Diligence, Selection, Contracting, Onboarding, Monitoring, and Offboarding), ensuring robust compliance and risk management.

• Serve as the Category Manager for third party management execution, accountable for building third party relationships, managing risks, negotiating contracts, and improving effectiveness.

• Ensure comprehensive oversight of all suppliers and services within assigned categories.

• Build deep internal stakeholder relationships with a high degree of credibility (including at the executive level) to enable, shape, and influence outcomes in the supplier space.

• Collaborate closely with cross-functional teams including enterprise, customer, legal, and internal Risk and Governance functions to support business customer outcomes.

• Shape, develop, and execute strategic supplier plans that align with business intent and market trends; leveraging broad market data, insights, competitor information, and a detailed knowledge of suppliers' businesses to establish a long-term strategic path.

• Manage team deliverables to the established policies, standards, procedures, and processes related to third party management.

• Participate in key management forums and contribute to continuous improvement and/or best practices.

• Build strong relationships with both internal stakeholders and third parties to ensure that business objectives are met and to drive maximum value back into the business.

• Leverage industry knowledge and seasoned negotiation and influencing skills to support pricing and third-party service level commitments outcomes.

• Demonstrate expertise in Contract Management, managing suppliers in accordance with contracts while partnering with legal teams to amend, vary, renew, and expand contractual arrangements over time in alignment with regulation and guidance.

• Manage multiple priorities with various stakeholders with an acute appreciation for deadlines impacting speed to market for Capital One products or services.

• Be an effective change manager through the provision of clear plans and fulfillment activities.

• Develops plans or strategies to drive innovation with the objective of creating efficiency.

Basic Qualifications:

• At least 7 years of experience in third party management, procurement, or supply chain management within the financial services industry to include process and risk management.

• At least 7 years experience working in a cross-functional environment, ensuring business and stakeholder expectations are effectively managed.

• Experience managing end-to-end third-party vendor lifecycles, including commercial agreements, risk assessments, performance metrics, and issue resolution across assigned categories.

• Experience developing and executing category-specific supplier strategies informed by internal business requirements and external market data.

• Experience negotiating contracts, pricing structures, and SLA terms with third-party vendors supporting credit card operations.

• Track record of simultaneously managing multiple vendor management projects with concurrent deadlines.

• Minimum 5 years of experience applying OSFI Guideline B-10 and E-21 requirements in a regulated financial services environment.

• Experience creating and delivering strategic business presentations directly to VP-level stakeholders and above.

Preferred Qualifications:

• Bachelor's degree in Engineering, Business, Commerce, or Science, or other recognized Procurement or Supply Chain accreditation such as CTPRP (Certified Third Party Risk Professional) or SCMP (Supply Chain Management Professional).

• At least 5 years experience leading a team.

• Minimum 5 years of experience leading cross-functional process improvement initiatives that resulted in measurable operational efficiency gains.

• Experience working in an agile environment.

Working at Capital One

You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self.

• Take ownership of your own potential: Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory.

• Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.

• Benefits built for your life: We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.

You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary range for this position is $130,000 to $148,000. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non-discretionary depending on the plan.

We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).