Manager, Trade Support

Job Description

What is the opportunity?​

Responsible for the overall day-to-day support management of RBC Direct Investing’s (RBC DI) and RBC InvestEase’s (RBC IE) trading platforms. Primary point of contact and central escalation point for all crisis-related trading issues; leading proactive investigations, diagnose root causes through risk analysis, and coordinate remediation across multiple teams (EOM, EAT, CCO, Operations) in collaboration with Wealth Management IT. Your oversight of all trading systems (TradeLink, Berton, Fidessa, OTIS, RTMC, RTFT, BPSA, etc.) will include strategic budgeting of maintenance, projects, and enhancements, along with defining business requirements, signing off on PMF documentation, and driving implementation from proof of concept through testing phases. Primary backup for the Manager of Online and Mobile Support and secondary backup for Manager of Business Operations.

What will you do?

• Central escalation point for all trading and trading related issues. This includes proactively investigating the issue – research, diagnosing, troubleshooting, risk analysis, and replication, assessing the severity of the issue, and engaging Wealth Management IT through a 911 call to understand root cause, confirmation of client impact, and next steps for remediation which includes a review of impacted trades and War Game Reports.
• Crisis Management – Strong communication, leadership, risk management, and influence to provide clear instructions to large groups (EOM, EAT, CCO and Operations) to review and process any trade corrections.
• Manage all trading systems maintenance and enhancement projects; own the OLT Outage Contingency Plan Procedure within Delegation of Authorities; mitigate client and business risk through ongoing management and improvement of TCC (Trade Compliance Component—the system controlling electronic order flow)
• Execute regression and production testing to ensure trading systems are not impacted by infrastructure changes, upgrades, and disaster recovery (DR) scenarios; manage Wealth Management IT BAU maintenance releases with responsibility for business requirements analysis, UAT coordination, defect management, and Production Verification Testing
• Analyze PTRs/SCRs for prioritization; execute QA/UAT data setup and analysis to improve digital services, client experience, and Contact Centre operations
• Investigate, decipher, and analyze technical and trading information related to trading and compliance issues for investigations, litigation support, and regulatory requirements
• Implement, communicate, and provide training on new and updated trading functionalities and services to IT teams, Operations, Call Centres, and ISR teams

What do you need to succeed?

Must-have:

• Strong customer focus
• Technical expertise and business Savvy
• Solution oriented while mitigating risk in a timely manner
• Analytical
• Strong communications (Written and Verbal) and influence impacting large groups across many teams (WMIT, EAT, EOM, CWMO, Contact Centre)
• Proficiency in Microsoft Office (Excel, Word)

Nice to have:

• Good knowledge of DI Online and Mobile Investing channels, IE Online Investing channels, Markit hosted pages, BPSA, BTS, Client Source, ClientLink, ServiceLink, ServiceLink+, Web Galaxy, TradeLink, Berton, OTIS, and back office operations and trading.
• Canadian Securities Course (CSC), the Conduct & Practices exam (CPH), Derivatives Fundamental Course (DFC), and Options Licensing Course (OLC).
• Understanding of project life cycle.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

Job Skills

Adaptability, Business Process Design, Critical Thinking, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-16

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.