Marketing & Customer Experience Coordinator

Company Description PureGard Repellents is a growing company focused on developing and delivering effective repellent products for a wide range of customers. The organization emphasizes product quality, safety, and reliability, aiming to provide dependable solutions for everyday use. Team members work in a collaborative environment that values initiative, problem-solving, and customer-centric thinking. Joining PureGard Repellents offers opportunities to contribute to a company that is expanding its market presence while maintaining a strong commitment to customer experience and product performance.
Role Description The Marketing & Customer Experience Coordinator is a full-time, on-site role based in Blockhouse, NS. This position is responsible for supporting day-to-day marketing activities, including coordinating campaigns, preparing content for digital and print channels, and assisting with social media and email communications. The coordinator will track and report on customer feedback, maintain customer support documentation, and collaborate with internal teams to resolve issues and improve overall customer satisfaction. Daily tasks include responding to customer inquiries, monitoring service levels, analyzing customer data and trends, and recommending improvements to processes and touchpoints. The role works closely with sales, operations, and product teams to ensure a consistent, positive customer experience across all interactions.
Qualifications

• Candidates should possess strong customer-facing skills, including Customer Service, Customer Support, and a focus on Customer Satisfaction.
• Candidates should possess solid Analytical Skills to interpret customer data, identify trends, and support decision-making.
• Candidates should possess excellent Communication skills, including clear written and verbal communication and the ability to collaborate across teams.
• Relevant experience in marketing coordination, customer experience, or a related role is beneficial.
• Familiarity with basic marketing tools (e.g., email platforms, social media management, CRM systems) is an asset.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines are important.
• Post-secondary education in marketing, communications, business, or a related field, or equivalent work experience, is preferred.