Markham - Claims & Benefits Administrator

Claims & Benefits Administrator

About Miller Waste Systems:

Founded in 1961, Miller Waste Systems is a proudly Canadian, family-owned company with 65 years of experience providing waste management and diversion services to municipalities, businesses, and industries across Ontario, Nova Scotia, and New Brunswick.

Today, Miller Waste operates collection fleets, recycling facilities, transfer stations, and composting operations that help communities manage waste responsibly while recovering valuable resources from the waste stream.

Miller Waste has been recognized as one of Canada’s Best Managed Companies for 16 consecutive years, a distinction that reflects our commitment to strong leadership, operational excellence, and a culture that values our people.

At Miller Waste, our people are our greatest strength. We provide a safe workplace, competitive compensation, opportunities for advancement, and the chance to build a long-term career with a company that is trusted by the communities it serves.

Summary:

The Claims & Benefits Administrator provides administrative and coordination support for workplace injury claims, return-to-work programs, non-occupational leaves, disability management, employee benefits, wellness initiatives, recognition programs, and compensation administration activities. This role is responsible for maintaining accurate records, coordinating documentation, responding to employee inquiries, supporting reporting and compliance activities, and assisting with the day-to-day administration of People & Culture programs.

Responsibilities:

In the position of Claims & Benefits Administrator, your responsibilities will include but are not limited to:

• Support the administration of workplace injury claims, including WSIB claims, return-to-work programs, modified work arrangements, claim documentation, correspondence, recordkeeping, and related reporting activities
• Assist with the coordination and tracking of non-occupational leaves of absence, disability cases, accommodation-related absences, return-to-work activities, long-term disability (LTD) applications, and related documentation requirements
• Support the administration of the employee benefit programs, including enrollments, changes, terminations, and routine benefits administration activities
• Respond to employee, leader, and stakeholder inquiries regarding claims, leaves, benefits, recognition programs, wellness initiatives, and other People & Culture programs, escalating complex issues as appropriate
• Maintain accurate records, databases, trackers, logs, and reports to support compliance, audits, operational reporting, program administration, and case management activities
• Coordinate and communicate with employees, leaders, healthcare providers, disability carriers, benefit providers, vendors, and other internal and external stakeholders to support effective program administration
• Support employee recognition and wellness programs, including communications, recordkeeping, user support, vendor coordination, participation tracking, reporting, and program administration activities
• Assist with compensation administration, reporting, compensation reviews, and related administrative activities, as required
• Develop, maintain, and update process documentation, administrative procedures, job aids, tracking tools, and departmental reference materials
• Assist with audits, compliance reviews, data reconciliation activities, and reporting requirements
• Support the preparation and coordination of People & Culture communications, employee events, rewards and recognition initiatives, wellness activities, training sessions, and departmental programs
• Provide administrative and operational support for broader People & Culture initiatives and programs as required
• Perform other duties and special projects as assigned to support evolving business and operational needs

Competencies & Qualifications:

Minimum Qualifications

• College diploma in Human Resources, Business Administration, Office Administration, Occupational Health & Safety, or a related field, or an equivalent combination of education and experience.
• 1-3 years of administrative, coordination, customer service, Human Resources, benefits administration, disability management, occupational health and safety, or related experience.
• Strong organizational, time-management, and multitasking skills.
• High attention to detail and accuracy.
• Strong written and verbal communication skills.
• Experience handling confidential and sensitive information.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, Teams, and SharePoint.

Additional /Preferred Qualifications

• Experience supporting WSIB claims, disability management, leave administration, benefits administration, wellness programs, or other Human Resources programs.
• Experience working with HRIS, benefits platforms, document management systems, or case management systems.
• Experience maintaining spreadsheets, databases, trackers, reports, or dashboards.
• Intermediate Microsoft Excel skills.
• Experience supporting audits, compliance reviews, or administrative projects.

Posting closing date: This posting will remain active until it has been filled.

This posting is for an existing vacancy. Artificial intelligence is not used in the screening, assessment, or selection of applicants for this position.

We realize that you may not feel you have every qualification listed and that working to secure a career can be stressful. If you feel that you meet most of the company’s needs and that your passion for your work adds value to a growing company, we would still love to hear from you.

Miller Waste Systems is committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons.

We are committed to providing people with disabilities with equal opportunities and standards of goods and services and are fully compliant with applicable provincial Disabilities Acts.

Miller Waste Systems strives to be an employer of choice. As a proudly Canadian, privately owned and operated Waste Company we have over 65 years’ experience of providing quality service to all our customers. We have been successful in achieving this goal by providing a family and employee centric environment at all our locations. We provide industry leading work environment and compensation, benefits, and pension programs.