Medical Consultant - Investigations

Medical Consultant to Investigation Committee - (0.4 - 0.6 Full Time Equivalent)

The College of Physicians and Surgeons of Manitoba

Position Summary:

Reporting to the Assistant Registrar, Complaints and Investigation, the Medical Consultant assists with resolving complaints received by CPSM in relation to registrants. This includes investigating relevant issues and preparing a report for consideration by the Investigation Committee in their reviews.

Duties & Responsibilities:

• Review of complaints made against registrants of CPSM, including:

• Assessing for jurisdictional issues

• Assessing privacy issues (legal authority of the complainant to access patient personal health information)

• Identifying matters which require legal advice

• Directing CPSM staff with respect to processing the complaint and collecting the relevant information required to address the issues raised.

• Communication with complainants, registrants and others, as required, to address relevant issues:

• Assuring letters to registrants include specific issues of concern that are to be addressed

• Assuring the letter to the complainant explain the process and/or limitations on the review

• Investigating the concerns raised, including:

• Reviewing the complaint and response from the registrant,

• Reviewing the follow up response from the complainant, where applicable

• Reviewing medical records to summarize the relevant care

• Interviewing registrants and complainants, where necessary, to ensure their perspective on relevant issues are addressed.

• Gathering other information as necessary to address the relevant issues, including from third parties. This includes Interviewing 3rd parties, where appropriate.

• Obtaining expert opinions where necessary, including formulating questions for their consideration.

• Working in collaboration with legal counsel to ensure all applicable legal or process issues are considered.

• Preparation of an Investigator’s Report detailing all relevant information for the Investigation Committee, including:

• An overview of the circumstances and concerns raised

• A review of the medical record and other applicable documents

• An analysis of the issues raised including whether the care and/or conduct appear to meet the expected standard

• Any other information that may impact the Committee decision on the matter

• Attendance at Investigation Committee meetings to provide information or clarification as requested by the Committee

• Assistance to the Assistant Registrar, as required

• Other duties as assigned

Qualifications:

Education & Experience:

• A physician with a minimum of 8 years of clinical experience. Experience in surgical specialties would be an asset, but broad range of clinical experience will be considered

• Practice in and familiarity with healthcare in Manitoba would be preferred

• Must be eligible for full registration and licensure in Manitoba

Skills and Knowledge:

• Impeccable ethics and professionalism

• Knowledge of the standards which govern the practice of medicine in Manitoba

• Demonstrated ability to work collaboratively

• Excellent organization, time management and planning skills, including the ability to work and problem solve independently within general guidelines and with multiple deadlines

• Proficiency with computers, including digital document management and basic keyboarding and Office 365 skills for basic communications

• Demonstrated report writing skills for a multi-disciplinary audience

• Ability to deal with confidential information that may not be shared internally or externally

• Professional communication and interpersonal skills to build and maintain rapport with stakeholders at all levels

• Ability to adhere to applicable policies and procedures in the Complaints and Investigation Department

Performance Standards:

• Impeccable ethics and professionalism

• Completes work with accuracy and appropriate detail and within prescribed deadlines

• Completes work in collaboration with other members of the multidisciplinary team

• Treat complainants and registrants with respect

• Maintains strict confidentiality

• Ensures communications are clear and concise

• Follows policies and guidelines

• Seeks guidance from the Assistant Registrar where appropriate

Please state your preference for full time equivalent between 0.4 -0.6.

Open until filled