Medical Office Assistant

Entity: WELL Health Clinic Network

Position Title: Medical Office Assistant

Hourly Range: $17 - $20 per hour

Job Class: Full Time

Work Location: Manitoba Clinic

About the Company:

WELL Health Technologies Corp. (TSX: WELL) is an innovative, technology-enabled healthcare company committed to improving health outcomes by integrating advanced technologies into everyday care. Through the power of digital tools and automation, WELL empowers healthcare providers to deliver exceptional care, enabling patients to take a more active role in managing their health.

WELL has developed a comprehensive practitioner enablement platform that provides end-to-end practice management tools, including virtual care, digital patient engagement, Electronic Medical Records (EMR), Revenue Cycle Management (RCM), and data protection services. This platform supports healthcare practitioners both within and beyond WELL’s omni-channel patient services network.

As Canada’s largest network of outpatient medical clinics, WELL operates over 220 locations nationwide, offering both primary and specialized care. Its telehealth division also delivers a leading, multinational, multidisciplinary virtual care service.

For more information about our company, please visit: well.company, wellclinics.ca

Position Summary:

Medical Office Assistants (MOA) provide administrative and clerical support to physicians and other health care professionals. Other duties include supporting other physicians in other disciplines with appointment, scheduling, and billing when necessary.

What You Will Be Doing:

• Courteous and effective direct patient care, ensuring efficient use of space and time
• Answering phone and responding to other forms of correspondence
• Preparation of correspondence on behalf of medical professionals and the clinic such as letters, appointment confirmations, pharmacy communications, lab materials
• Patient care including check in, procedural explanation only as directed by physician
• Tracking and timely completion of tasks assigned by physician using software, written notes, and verbal communication
• Billing and insurance documentation and preparation
• Appointment confirmation at a minimum standard of two business days in advance
• Responsibility for transport of tissue and fluid laboratory analysis samples
• Scheduling and confirmation of appointments to maximize clinic efficiency
• Monthly ordering of supplies and inventory maintenance/administration
• Administrative processes including billing, insurance documentation, and other administrative tasks as required
• Maintenance of medical inventory through supply and equipment ordering and inventory responsibility
• Transitioning paper records to digital formats through data entry and updating patient records
• Maintaining a positive and efficient work environment
• Coverage at various desks and pods as needed
• Other duties as assigned

You have:

• Strong emotional intelligence, with an empathetic and professional approach to patients, colleagues, and health care providers.
• The ability to consider different perspectives, assess options, and use sound judgment to solve problems.
• Strong interpersonal skills and the ability to bring people together and work collaboratively.
• A high level of integrity, accountability, and respect for patient confidentiality.
• A commitment to honesty, clear communication, and following through on commitments.
• A proactive approach, with the willingness to take initiative and identify opportunities to improve clinic processes.
• Previous experience using Accuro EMR.

The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annualSustainability Impact Report.

Want Read more about us: https://stories.well.company/