Medical Travel Supervisor

Title: Medical Travel Supervisor

Department: Health

Community: Iqaluit

Requisition Number: 1117

Type of Employment: Indeterminate

Salary range: $103,476 - $117,452 per annum for 37.5 hour/week

Northern Allowance: $16,328 per year

Housing: Subsidized Staff Housing is not Available

Union Status: Nunavut Employees Union

Closing date: November 27, 2026@ 11:59 p.m. eastern time

This employment opportunity is open to all applicants. Applicants must be currently eligible to work in Canada.

An eligibility list may be created to fill future vacancies.

Reporting to the Manager Travel Programs, the Medical Travel Supervisor (Supervisor) has both regional and territorial responsibilities. On a regional level the incumbent is accountable for coordinating, planning and delivery of medical transportation services for all regional patients and escorts; in addition to implementing relevant policies, evaluating activities and staff to facilitate safe, efficient and economical transfer of residents from the region to medical centres and boarding homes within and outside the territory as required. The position is accountable for establishing goals and priorities for subordinate staff, developing work plans that align with departmental goals and objectives, and motivating staff to produce high quality and focused work in reasonable and acceptable timeframes.

The Supervisor’s main responsibilities include, but are not limited to:

• Coordinating the setting, reviewing and updating regional processes to ensure that needs of patients and escorts are met and to identify and address deficiencies;

• Planning, arranging, and recording the most appropriate and economical method of transportation for each client;

• Investigating and resolving problems concerning travel and medical appointments for patients and escorts;

• Developing and maintaining good working relationships and practices with counterparts involved in medical travel. (i.e. nurses, medical staff, airlines, etc.);

• Acting as a liaison between finance staff in the Corporate Services Division and the Medical Travel Unit;

• Ensuring Health Centres have confirmed travel itineraries for traveling clients and escorts in a timely manner and all information is accurate and medical needs are considered in all arrangements;

• Supervising staff, including drafting performance evaluations;

• Providing proper medical and/or supportive documents as requested by the manager finance to release payments.

The knowledge, skills and abilities for this position are usually acquired through a recognized:

• Diploma in business administration or related field;

• Three (3) years of related experience;

• One (1) year experience leading a team;

• Experience using travel booking software applications is considered an asset.

This is a Position of Trust, and a satisfactory Criminal Record Check is required.

The Official Languages of Nunavut are Inuktut, English and French. Applicants may submit their resume in any of the official languages of Nunavut. Fluency in more than one of Nunavut’s official languages would be considered an asset. Knowledge of Inuit communities, culture, land,Inuit Qaujimajatuqangit, Inuktut and experience working in a northern cross-cultural environment are also considered assets.

Acceptable combinations of education and experience may be considered for this position. We encourage you to apply if you have equivalent years of education and/or experience equal to the education and experience requirements listed above.

• The Government of Nunavut is committed to creating a representative workforce; therefore, priority will be given to Nunavut Inuit who self-identify as being enrolled under the Nunavut Agreement in accordance with the Priority Hiring Policy.
• Government of Nunavut employees serving a probationary period must obtain and provide written authorization from the deputy head of their employing department. The authorization from the deputy head must accompany your application for your application to be considered.
• Possession of a criminal record may not disqualify candidates from being considered. An assessment of the criminal record will be measured against the scope and duties of the position. This is only a requirement for positions that require a satisfactory criminal record or vulnerable sector check.
• Applicants may submit their resume in any of the Official Languages of Nunavut.
• Only those candidates selected for an interview will be contacted.
• The onus is on candidates in receipt of foreign post-secondary education credentials to have their foreign credentials assessed through a recognized Canadian education institution. Failure to do so may result in the rejection of their application.

Department of Health

The Department of Health (HEA) is responsible for health services and social programming in Nunavut. Staff at HEA work to improve the health and well-being of Nunavummiut by addressing the differing needs of each community through culturally appropriate programs and services.

The Government of Nunavut was selected as one of Canada’s Best Diversity Employers, Top Employers for Young People and recent graduates. With one of the fastest growing and youngest populations in Canada, Nunavut is a dynamic, vibrant territory, committed to becoming an even better place for future generations. As a government, we are strengthening our unique model of governance - one that integrates Inuit societal values, promotes use of the Inuktut language, achieves a representative public service, and collaborates with partners to achieve the promise of Nunavut. Successful applicants will enjoy a competitive salary, medical and dental benefits, a defined benefit pension plan, relocation privileges and opportunities for training and career advancement.