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Publié il y a 8 jours

Member Experience Representative

@ Provincial Credit Union

Toutes ses offres Site Web

Île-du-Prince-Édouard

Hybride2+ ans d’expérience
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Provincial Credit Union is hiring a Member Experience Representative to serve as the first point of contact for members and prospective members across digital channels. The role handles account inquiries, digital banking support, new digital account openings and member referrals. The posting states a salary of $45,870 to $50,967 per year, flexible hours including expanded hours, and the ability to work from home as required.

Responsabilités :

  • Assist members with inquiries, accounts and digital banking
  • Open new accounts digitally and update member information in KYM
  • Guide members in using ATMs, online banking and the mobile app
  • Identify member needs and promote credit union products

Résumé des exigences :

  • Post-secondary diploma in a related field
  • At least two years of customer service experience
  • Intermediate proficiency in Microsoft Office Suite
  • Strong organization and attention to detail
  • Flexibility to work expanded hours and from home as required

Outils et compétences

ASAPPKnow Your Member (KYM)Microsoft Office SuiteATMOnline bankingMobile app
Source et dates

Site carrière / système de candidatures · bamboohr

Date publiée par l’employeur
2026-10-29
Première détection par notre source
2026-11-02
Mise à jour du dossier source
2026-11-02

Ces dates décrivent le dossier source, pas une vérification en direct du recrutement. Consultez l’offre originale.

Détails du poste

NiveauDébutant
DomaineService à la clientèle
Expérience2 an(s) et plus
Horairesoir
Déplacementsavion : aucun · route : aucun
Milieu de travailBureau, Domicile
PositionSurtout assis
Exigences physiquesphysique faible · ordinateur élevé
LanguesEnglish
Vérificationscasier judiciaire, crédit
FormationCollégial (DEC) (exigé)
Avantages mentionnésCongés payés généreux, Régime de retraite, Aide aux études, Prime de rendement, Mieux-être, Formation payée, Allocation de télétravail

Résumé et détails rédigés par l’IA à partir de l’offre; l’offre de l’employeur fait foi.

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Provincial Credit Union

Profil d’entreprise sauvegardé

Renseignements historiques provenant d’un profil The Jobs API sauvegardé (champs LinkedIn/Crunchbase). Ils ne sont pas vérifiés en temps réel; les chiffres peuvent avoir changé. Les valeurs manquantes restent inconnues.

The financial institution of choice for over 35,000 members across PEI.

Description complète de l’entreprise

Provincial Credit Union is the largest Credit Union in Atlantic Canada with $1.2 billion in assets and serving over 35,000 members in 10 branch locations across PEI.

Abonnés LinkedIn
1 108
Personnes associées sur LinkedIn
110
Bureaux déclarés
  • 281 University Ave, Charlottetown, Prince Edward Island C1A 4M3, CA
  • 512 Main St, O’Leary, Prince Edward Island C0B 1V0, CA
  • 873 Canada Rd., Tyne Valley, Prince Edward Island C0B 2C0, CA
  • 566 Main St, Alberton, Prince Edward Island C0B 1B0, CA
  • 284 Business St, Tignish, Prince Edward Island C0B 2B0, CA
  • 1 Commercial St, Kensington, Prince Edward Island C0B 1M0, CA
  • 7201 Main St., North Rustico, PE C0A 1X0, CA
  • 10 Kinlock Rd, Stratford, Prince Edward Island C1B 1R1, CA
  • 524 Main St, Montague, Prince Edward Island C0A 1R0, CA
  • 37 Mill Rd., Wellington, PE C0B 2C0, CA
Catégories d’activité
  • Banking
  • Lending
  • Financial Services
Autres noms enregistrés
  • Provincial Credit Union
Le profil indique une agence de recrutement
Non
Investissement total déclaré
0

La devise et la date d’observation ne sont pas fournies; ce n’est ni une valorisation actuelle ni une ronde de financement.

Toutes ses offres Site Web

Provincial Credit Union is the largest Credit Union in Atlantic Canada with $1.2 billion in assets and serving over 35,000 members in 10 branch locations across PEI.

ChampValeur
SecteurFinancial Services
Taille51-200 employees
Siège socialCharlottetown, Prince Edward Island
Type d’organisationPrivately Held
Offres sur Jobsy15
LinkedInVoir la page
Description

Member Experience Representative

Branch Location: Any branch, PE

At Provincial Credit Union, we’re more than a financial institution - we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026.

When you join us, you’ll become part of a supportive, innovative team that’s passionate about delivering exceptional member experiences and making a real impact in our communities. If you’re ready to grow your career while helping others grow their financial future, we’d love to meet you.

What You’ll Do:

As a Member Experience Representative, you will be the first point of contact for members and prospective members, providing friendly, knowledgeable support across our digital channels. You’ll:

  • Assist members with inquiries, account issues, and digital banking services, referring complex matters as needed.
  • Support members with financial transactions and card services when required.
  • Guide members in using self-service technologies (ATMs, online banking, mobile app, e-statements, etc.).
  • Open new accounts digitally through ASAPP and update member information in Know Your Member (KYM).
  • Identify member needs, make referrals, and promote credit union products and services.
  • Maintain up-to-date knowledge of products, services, and digital tools through ongoing training.
  • Schedule appointments and advise members on required documentation.
  • Protect the confidentiality of member information and ensure internal materials remain secure.

What You Have:

  • Post-secondary diploma in a related field plus at least two years of customer service experience.
  • Strong organizational skills and exceptional attention to detail.
  • Professional, polished communication -both verbal and written - and a high level of discretion.
  • Ability to learn new systems quickly; intermediate proficiency in Microsoft Office Suite.
  • Tech-savvy mindset with comfort navigating multiple digital platforms.
  • Flexibility in working hours, including the ability to work expanded hours when necessary, and should be capable of working from home as required.

What we offer:

We believe in taking care of our people so they can take care of our members. Here’s what you can expect when you join our team:

  • People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
  • Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
  • Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
  • Work-Life Balance: Three weeks’ vacation to start, plus four personal days and two volunteer days each year.
  • Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
  • Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
  • Salary range for this position: $45,870 - $50,967.

Additional Information

Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).

Closing Date: Nov 12th, 2026

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